Find Flow team Jobs in County Limerick

Customer Service Specialist
The Peninsular and Oriental Steam Navigation Company —Limerick, County Limerick
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
16h
Creative Video Designer Associate/ Intern
iLabs —County Limerick
- Full-time
- Social media management
- In-person
- AI
Quick apply
8d
Senior Process Engineer
CAI —Limerick, County Limerick
- Full-time
- No degree
- Communication skills
Quick apply
Lead C&Q Engineer
CAI —Limerick, County Limerick
- Full-time
- Engineering
- In-person
- Communication skills
Quick apply
Principal Algorithm Development Engineer - Battery Insights
Analog Devices —Limerick, County Limerick
- Full-time
- Doctoral degree
- System design
- No degree
9d
Clinical Nurse Manager III
Bon Secours Health System Ireland —Limerick, County Limerick
- Weekend availability
- Management
- Leadership
- Communication skills
Senior C&Q Engineer
CAI —Limerick, County Limerick
- Full-time
- Engineering
- Communication skills
Quick apply
Crane Driver
Conack Construction —Limerick, County Limerick
- Full-time
- No degree
- Construction
- Communication skills
Quick apply
11h

I want to receive the latest job alerts for flow team in county limerick

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

flow team jobs near county limerick

Senior Process Engineer jobs in Limerick, County Limerick

Customer Service Representative jobs in Limerick, County Limerick

Senior Process Engineer jobs in Dublin, County Dublin

Senior Process Engineer jobs in Cork, County Cork

Senior Designer jobs in Dublin, County Dublin

Interior Designer jobs in Dublin, County Dublin

Associate Designer jobs in Dublin, County Dublin

Lead Engineer jobs in Dublin, County Dublin

Analytics Engineer jobs in Dublin, County Dublin

Cqv Engineer jobs in Cork, County Cork

Graduate Engineer jobs in Dublin, County Dublin

Android Developer jobs in Dublin, County Dublin

Customer Service Representative jobs in Cork, County Cork

Customer Service Representative jobs in Remote

Disability Service jobs in County Donegal

Customer Service Representative jobs in Blackrock, County Dublin

Customer Service Representative jobs in Cashel, County Tipperary

Customer Assistant jobs in Limerick, County Limerick

Clinic Nurse jobs in Dublin, County Dublin

Clinical Research jobs in Galway, County Galway

Customer Service Specialist

The Peninsular and Oriental Steam Navigation Company -
Limerick, County Limerick

Quick apply

Job details

Full-time
16 hours ago

Qualifications

Customer service
Supply chain
English
Microsoft Office
Communication skills

Full job description

We have an exciting opportunity for a Customer Service Specialist to join our team on a 12 month FTC. As Customer Service Specialist, you will work as part of the DP World Control Tower team, based in Limerick. You will liaise with management, internal support teams and warehouse operations within DP World – along with key account customer staff and our 3rd party carriers in managing day to day customer support activities. You will be handling complex queries and focussing on driving high levels of customer satisfaction. In this role you will provide customer support ensuring all process, system, carrier and other issues impacting customer shipments and delivery performance are resolved per agreed SLA’s.

How you will contribute

Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant DP World & customer teams and tracked through to resolution.
Compiling, reviewing and actioning reporting suites for our key account customer and DP World business per KPI requirements.
Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
Providing daily/weekly/monthly reporting suite from the DP World TMS system per required customer & carrier customised reporting requirements.
Participating in DP World Control Tower / customer projects.

What you will bring

Fluency in oral & written English is essential.
Previous experience of at least two years in customer service, with a preference for candidates who have worked in a logistics or supply chain environment.
Strong communication skills, with the ability to effectively convey information and resolve issues with customers and internal teams.
Excellent problem-solving abilities, with a proactive and solution-oriented approach to customer inquiries and challenges.
Detail-oriented and organised, with the ability to multitask and prioritise tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.
Ability to work as part of a team and assist other team members during peak volume and holiday periods.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-JH1

Quick apply

Refine Your Search

flow team jobs in county limerick

Customer Service Specialist

Creative Video Designer Associate/ Intern

Senior Process Engineer

Lead C&Q Engineer

Principal Algorithm Development Engineer - Battery Insights

Clinical Nurse Manager III

Senior C&Q Engineer

Crane Driver

I want to receive the latest job alerts for flow team in county limerick

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected