Find Mobile expert Jobs in Dublin, D

BSO 2nd Level Support Network Engineer
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- DevOps
- Java
- Analysis skills
1d
Senior Audio Programmer
Virtuos Games —Dublin, County Dublin
- Full-time
- C++
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Microsoft D365 Technical Consultant
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
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Principle Android Engineer
Elwood Roberts —Dublin, County Dublin
- €60,000–€70,000 a month
- Full-time
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- English
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AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
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5d
Senior Legal Counsel – Cybersecurity & Data Protection
paypal —Dublin, County Dublin
- Full-time
- Doctoral degree
- Project management
- Annual leave
7d
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Data Engineering Manager
Verve —Dublin, County Dublin
- On call
- SQL
- Leadership
- Python
8d
Security Architect - Cyber Security
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
Success Architect, Marketing Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Salesforce
- SQL
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
IT Helpdesk Technician
BDO Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- IT
- Annual leave
- Work from home
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Senior Software Engineer / Web Developer (AEM)
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Senior Software Engineer, Atlas API Experience
MongoDB —Dublin, County Dublin
- Remote
- Azure
- Java
- AWS
10d
Digital Architect
Elwood Roberts —Dublin, County Dublin
- €500–€550 a day
- Full-time
- Hybrid work
- Computer Science
- System design
- Java
Quick apply
Account Manager - Social Media (m/w/d)
Ogilvy —Dublin, County Dublin
Staff Software Engineer, Ruby on Rails
Ripple —Dublin, County Dublin
- Full-time
- Azure
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Sr. Lead Security Engineer - Google Cloud Platform
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Engineering
7d
Engineering Manager (m/f/d)
Affinidi —Dublin, County Dublin
- Remote
- AWS
- JavaScript
- Leadership
Quick apply
2d
Senior Microsoft Security Engineer
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
Quick apply

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BSO 2nd Level Support Network Engineer

Vodafone -
Dublin, County Dublin

Apply Now

Job details

Full-time
1 day ago

Benefits

On-site gym

Qualifications

CCNP
React
DevOps
LAN
Java
Analysis skills
Scripting
WAN
Telecommunication
Software development
Business
Communication skills
Python
ACCA
Network security

Full job description

Join us:

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

What you’ll do:

Business Service Operations (BSO) sits in the Commercial Operations business unit. Your colleagues specialise in supporting complex Voice and Data solutions (WAN, SDWAN, LAN, WIFI, Unified Comms, VOICE) for our Corporate and Government customer base.
The 2nd Level Support Network Engineer is a customer-focused, operational person. Your core function is providing 2nd level of network support to our business customers across a wide range of Vodafone products and services. You will work on more complex faults than your 1st level support colleagues.
You are a strong standout colleague with a focus on delivering a first-class service to our customers. You are passionate about networking and technology. You have previous experience in supporting Aruba LAN, Wi-Fi, and Cisco networks within a technical function. You are a complex problem solver who uses critical thinking and creativity to troubleshoot and resolve complex customer incidents, all the time working with the customer directly.
You will complete important follow up problem management and continuous service improvement (CSI) activities on the back of an incident.
You will liaise between Network Operations, Commercial Operations, Technical Design, 3rd Line Customer Engineering, 3rd Party partners, suppliers and carriers communicating between all key stakeholders to ensure resolution of faults.

Essence of Role – Key Accountabilities:

As a BSO 2nd Level Support Engineer you will:

Work as part of a managed service team Provide a highly professional second level support, triage, and resolution of incidents Communicate with customers of a technical nature in a clear and concise manner

Demonstrate customer focus and an understanding of a customer’s needs

Build trusted relationship with our customers, by driving continuous service improvement and managing escalations.

Take ownership of incidents, communication, and partner engagement for complex & General critical incidents, using your understanding of customer networks and solutions

Clearly escalate incidents and problems internally within Vodafone and with external parties where required Prioritise incidents as per the Incident Management Process Priority Matrix Act as a subject matter expert on the Vodafone Product Portfolio Act as tech lead for projects e.g. Service launch, early life support, tooling, process, documentation

Interpret trends in incidents, problems and network behavior and communicate this trend to other areas Change management, prepare, and implement change requests under governance

Who you are:

Essential A minimum of 5 years’ experience in supporting complex telecommunication and CPE (customer premise equipment) based propositions within a technical function of CPE vendor, TELCO, or large organization.
Cisco Certified Network Professional (CCNP) certification Aruba Certified Mobility Associate (ACMA), Aruba Certified Switching Associate (ACSA), Aruba Certified ClearPass Associate (ACCA) certifications Hands on experience in Aruba/Meraki SD, Wi-Fi, and LAN iMC / Aruba Airwave / Aruba Central experience Strong technical knowledge of technology and subject matter expert in WAN; LAN; Wi-Fi;
Network Security Experience in a scripting language python, java etc Knowledge in software development and or DevOps principles
Complex problem solver
Strong troubleshooting and analytical skills
Self-motivated and energetic worker
Excellent communication and interpersonal skills
Ability to react well to pressure

Desirable:

Degree in IT / Telecommunications / Engineering

Knowledge of Vodafone Business Corporate product portfolio

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance
A competitive package including salary, bonus and a strong pension to support you now and long-term
‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support
Access to our on-site wellness centre and gym, alongside a wider wellbeing programme
Free mobile plan, device offers and exclusive discounts for you, your family and friends
Market-leading family policies and flexibility to support you at every stage of life
Real opportunities for career growth through learning, development and internal progression

Who we are:

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.
Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.
We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.
Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.
________________________________________
Together we can.
#LI-JB1

Apply Now

Refine Your Search

mobile expert jobs in dublin, d

BSO 2nd Level Support Network Engineer

Senior Audio Programmer

Microsoft D365 Technical Consultant

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AI Engineer

Senior Legal Counsel – Cybersecurity & Data Protection

Software Development Engineer, AWS Incident Tooling & Response

Data Engineering Manager

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Account Manager - Social Media (m/w/d)

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