Find Administrator – security & Jobs in Dublin, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Sr Information Security Analyst
ServiceNow —DUBLIN 2, County Dublin
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply
4h
CRM Functional Lead — Microsoft Dynamics
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Sales
- DevOps
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Loss Prevention Internal Control Administrator
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
5d
Lead Sales Engineering Specialist - Security
Fivetran —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Java
- SQL
- Annual leave
- Sick pay
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Receptionist
SS&C Technologies —Dublin, County Dublin
- Full-time
4d
Fund Accountant Supervisor
Société Générale —Dublin, County Dublin
- Microsoft Excel
- English
- Analysis skills
3d
ServiceNow Platform Architect
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- DevOps
- Gym membership
Portfolio Operations Analyst
Harmonic Remote —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Office experience
Quick apply
Senior Engineer, Network Observability
CoreWeave Europe —Dublin, County Dublin
- On call
- Computer Science
- Bachelor's degree
- Linux
- Employee assistance program
Quick apply
Senior Legal Technologist
Mason Hayes & Curran LLP —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Business
Quick apply
Senior Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
8d
Principal Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
8d
ServiceNow Architect
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- JavaScript
- Scripting
- Communication skills
Quick apply
Mechanical Construction Manager
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- Construction experience
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Dublin, County Dublin
- Software troubleshooting
- Windows
- Organisational skills
1d
V.I.E. Trustee Administrator
Société Générale —Dublin, County Dublin
- Microsoft Excel
- Engineering
- English
2d
Custody Administrator (Analyst)
Société Générale —Dublin, County Dublin
- English
- Microsoft Office
- Continuous improvement
2d
Cloud Engineer
Version 1 —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Employee assistance program
- Employee discount
Quick apply
1d

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

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Refine Your Search

administrator – security & jobs in dublin, d

IT Support Engineer - Level 2

Sr Information Security Analyst

CRM Functional Lead — Microsoft Dynamics

Senior ICT Cloud & Security Engineer

Loss Prevention Internal Control Administrator

Lead Sales Engineering Specialist - Security

Receptionist

Fund Accountant Supervisor

ServiceNow Platform Architect

Portfolio Operations Analyst

Senior Engineer, Network Observability

Senior Legal Technologist

Senior Cloud & Kubernetes Engineer

Principal Cloud & Kubernetes Engineer

ServiceNow Architect

Mechanical Construction Manager

Senior Administrator - Desk Side Services, AMT Asset Management Software

V.I.E. Trustee Administrator

Custody Administrator (Analyst)

Cloud Engineer

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