Find Senior manager business development lead managed services Jobs in Raheny, D

Service Delivery Manager
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Analysis skills
Quick apply
5d
HR Manager (4.5 days per week)
Davenham Switchgear Limited —Clondalkin, County Dublin
- €65,000–€72,000 a year
- Full-time
- Oracle
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
7d
Data Governance Manager
Cover-More —Blanchardstown, County Dublin
- €100,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance program
Quick apply
8d
Software Development Manager, AWS Databases, RDS Platform
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
10d
Project Manager
Stewart Construction —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Project management
Quick apply
14d
Service Delivery Manager - Oracle Fusion (hybrid)
Inizio —Dublin, County Dublin
- Hybrid work
- Oracle
- ERP systems
- No degree
14d
Audit Senior Manager
Saffery —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Business development
- Accounting
- Profit sharing
- Annual leave
Senior Technical Project Manager
Storm Technology Limited —Dublin, County Dublin
- Full-time
- Azure
- Project management
- SharePoint
Quick apply
Senior Engineer
Sisk —Dublin, County Dublin
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
- Annual leave
Infrastructure Strategy Project Manager
AECOM —Dublin, County Dublin
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Senior Contractor Field Sales Representative II
Schneider Electric —Dublin, County Dublin
- Full-time
- Sales
- English
- No degree
- Annual leave
Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
- Negotiation
Scheduling Manager
AECOM —Dublin, County Dublin
- Full-time
New Business Sales Consultant
OneAdvanced —Dublin, County Dublin
- Hybrid work
- Business development
- Negotiation
- Annual leave
- Employee assistance program
Director - Consulting, Government & Public Sector (G&PS) - Advisory
PwC —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Senior Project Manager:Civil Infrastructure
AECOM —Dublin, County Dublin
- Hybrid work
- Project management
- No degree
- Mentoring
Software Development Manager, ICON
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Team management
- Mentoring
Senior Manager, Core Labelling Strategy
Viatris —Northern Cross, County Dublin
- Full-time
- Research
- Analysis skills
- Bachelor's degree
Cybersecurity Threat & Vulnerability Management | Senior Manager | Cyber Security | Technology Consulting
PwC —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
Validation Engineer
CAI —Dublin, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Quick apply

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Service Delivery Manager

Codec -
Dublin, County Dublin

Quick apply

Job details

Full-time
5 days ago

Qualifications

Azure
Oracle
Process improvement
Analysis skills
Presentation skills
ServiceNow
AI
Communication skills

Full job description

Description

Job Overview

We are seeking an experienced and customer-focused Service Delivery Manager to lead the delivery of managed services for our customers. The successful candidate will be responsible for ensuring exceptional service performance, driving continual service improvement, building trusted advisor relationships, and acting as the primary point of contact for service governance and customer satisfaction.

The Service Delivery Manager will work closely with customers, technical teams, vendors, and internal stakeholders to ensure services are delivered in line with agreed outcomes while identifying opportunities for innovation, optimisation, and business value.

Key Responsibilities:

Customer Relationship Management-

Build and maintain trusted advisor relationships with customer

stakeholders.

Act as the primary escalation point for service-related issues.
Lead customer service review meetings, governance forums, and

executive business reviews.

Drive customer satisfaction and service excellence across assigned

accounts.

Understand customer business objectives and align service delivery

accordingly.

Service Delivery & Governance-

Oversee the delivery of managed services, ensuring agreed service

levels and business expectations are achieved.

Monitor service performance and drive proactive management of

incidents, service requests, problems, changes, and risks.

Own and maintain service improvement plans and associated actions.
Manage operational risks and coordinate mitigation activities.
Ensure compliance with contractual obligations, service standards, and

best practices.

Continual Improvement-

Identify opportunities to improve service quality, efficiency, and

customer experience.

Drive process improvement initiatives and operational maturity

programmes.

Promote automation, innovation, and adoption of modern technologies

where appropriate.

Track and report on improvement initiatives and realised business

benefits.

Service Transition & Operational Readiness-

Support the transition of new services into operational support.
Participate in operational readiness reviews and service acceptance

activities.

Ensure support teams are prepared to deliver new or changed services

successfully.

Stakeholder & Vendor Management-

Manage relationships with internal teams, third-party suppliers, and

customer stakeholder.

Facilitate collaboration across multiple delivery teams to achieve

service outcomes.

Coordinate service restoration and communication during major

incidents.

Ensure clear accountability and ownership of service actions and

deliverables.

Reporting & Communication-

Prepare and present service performance reports, dashboards, and

recommendation

Communicate service risks, trends, achievements, and improvement

opportunities to customers and senior management.

Produce executive-level summaries tailored to both technical and non-

technical audiences.

Share best practice and contribute to the continuous development of

service management standards.

Foster a culture of accountability, collaboration, and customer focus.

Skills, Knowledge and Expertise:

Minimum 5-7 years experience in Service Delivery Management
Strong understanding of IT Service Management principles and best

practice

Experience leading customer governance meetings and service reviews.
Proven experience managing customer relationships and service

escalations.

Strong stakeholder management and communication skills.
Experience producing and presenting service reports and

recommendations.

Ability to manage multiple customers, priorities, and competing

demands.

Strong analytical, organisational, and problem-solving skills.
ITIL Foundation or higher certification.
Experience using ServiceNow or similar IT Service Management

platforms.

Experience supporting service transitions and operational readiness

activities.

Experience within a managed services environment.
Understanding of Microsoft technologies.
Experience identifying opportunities for automation, AI adoption, or

service optimisation.

About Codec

Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutions

Though originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.

Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.

This company is an equal opportunities employer

Quick apply

Refine Your Search

senior manager business development lead managed services jobs in raheny, d

Service Delivery Manager

HR Manager (4.5 days per week)

Data Governance Manager

Software Development Manager, AWS Databases, RDS Platform

Project Manager

Service Delivery Manager - Oracle Fusion (hybrid)

Audit Senior Manager

Senior Technical Project Manager

Senior Engineer

Infrastructure Strategy Project Manager

Senior Contractor Field Sales Representative II

Senior Manager Service Architect

Scheduling Manager

New Business Sales Consultant

Director - Consulting, Government & Public Sector (G&PS) - Advisory

Senior Project Manager:Civil Infrastructure

Software Development Manager, ICON

Senior Manager, Core Labelling Strategy

Cybersecurity Threat & Vulnerability Management | Senior Manager | Cyber Security | Technology Consulting

Validation Engineer

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