Find Customer service associate Jobs in Sutton, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply
Foreign Exchange - Sr Currency Administration Client Service Specialist
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
7d
German Billing Customer Service Representative
UPS —DUBLIN 24, County Dublin
- Full-time
6d
Dutch Billing Customer Service Representative
UPS —DUBLIN 24, County Dublin
- Full-time
6d
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Guest Services Agent
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hotel
- Supervising experience
- No degree
13h
Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Service Representative (Maternity Leave)
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Microsoft Office
- Communication skills
- Time management
Quick apply
21h
Client Services Specialist Front Office & Risk M/F
Amundi —Dublin, County Dublin
- English
1d

I want to receive the latest job alerts for customer service associate in sutton, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service associate jobs near sutton, d

Operations Agent jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Guest Service Agent jobs in Dublin, County Dublin

German Customer Service jobs in Dublin, County Dublin

Customer Service Representative jobs in Blackpool, County Cork

Customer Service Representative jobs in County Galway

Customer Service Representative jobs in Blackrock, County Dublin

Good Shepherd Service jobs in Cork, County Cork

Italian Customer Service jobs in County Dublin

Customer Service Representative jobs in Kells, County Meath

Customer Service Representative jobs in Ballintemple, County Cork

Customer Assistant jobs in Tuam, County Galway

Customer Service Representative jobs in Limerick, County Limerick

Customer Service jobs in Drogheda, County Louth

Sterile Service jobs in Dublin, County Dublin

Customer Success Manager jobs in Cork, County Cork

Customer Service Representative jobs in Remote

Ntt Data Services jobs in Dublin, County Dublin

Disability Services jobs in Dundalk, County Louth

Parking Services jobs in Dublin, County Dublin

Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

customer service associate jobs in sutton, d

Customer Support Administrator (Italian Speaker)

German Customer Service and Sales Officer in Malta

Foreign Exchange - Sr Currency Administration Client Service Specialist

German Billing Customer Service Representative

Dutch Billing Customer Service Representative

Specialist, (Supervisory), Fund/Client Accounting Representative II

Guest Services Agent

Senior French Speaking Customer Operations Agent

Customer Service Representative (Maternity Leave)

Client Services Specialist Front Office & Risk M/F

I want to receive the latest job alerts for customer service associate in sutton, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected