Find It support technician Jobs in Dublin, D

Technician II
Digital Realty —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
8d
Technical Program Manager, Strategic Workforce Solutions
Google —Dublin, County Dublin
- €94,000–€96,500 a year
- Full-time
- English
- Bachelor's degree
- No degree
Asset Management - Baggage Technician (Electrician)
DAA —Dublin, County Dublin
- 12 hour shift
- System design
- Microsoft Office
- No degree
LICENCED AIRCRAFT MAINTENANCE ENGINEER
Dublin Aerospace —Dublin Airport, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
- Profit sharing
- Life insurance
Building Technician
JLL —Dublin, County Dublin
- Carpentry
- Leaving certificate
- No degree
Warranty Technician
ALSTOM —Dublin, County Dublin
- €55,000 a year
- No degree
- Organisational skills
- IT
- Annual leave
20h
Asset Management Utilities Engineering Technician(Plumber)
DAA —Dublin, County Dublin
- Full-time
- Microsoft Office
- Plumbing
- No degree
Maintenance Technician
Egis —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Employee assistance program
- Employee discount
EHR Medication Management Build Team Member
UPMC —Dublin, County Dublin
- Oracle
- Doctoral degree
- ERP systems
- Annual leave
Shift Supervisor
WinPower S.A. —Dublin, County Dublin
- €50,000–€75,000 a year
- Full-time
- English
- Supervising experience
- IT
Quick apply
7d
Technician
Coastline Gaming —Bray, County Wicklow
- Full-time
- In-person
Quick apply
EMT2
Jabil Circuit —Bray, County Wicklow
- Full-time
- Assembly
- No degree
- Welding
Asset Management - Airfield Technician
DAA —Dublin, County Dublin
- 12 hour shift
- System design
- Maintenance
- Microsoft Office
Director of Global IT - Dublin
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
Pharmacy Technician
McCabes Pharmacy —Sandyford, County Dublin
- Full-time
- No degree
- Higher certificate
- Employee assistance program
- Employee discount
Quick apply
Critical Facilities Technician
Vantage Data Centers UK Management Company Ltd —Dublin, County Dublin
- Full-time
- English
- Communication skills
- Annual leave
Quick apply
Decomissioning Operative
Elwood Roberts —Dublin, County Dublin
- €30,000 a month
- Full-time
Quick apply
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Porter-Mailroom Technician
Sensori —Dublin, County Dublin
- €30,000 a year
- Full-time
- English
- Business
Quick apply
Data Center Technician, Data Center Ops
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Linux
1d

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Technician II

Digital Realty -
Dublin, County Dublin

Apply Now

Job details

Full-time
8 days ago

Qualifications

Microsoft Excel
Microsoft Office
Electrical wiring
Telecommunication
Root cause analysis
Communication skills

Full job description

Your role

The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will be required to work in night shifts.

What you'll do

Customer Support and Technical Interventions:

Provides technical customer service support and carries out operational technical interventions requested by clients.
Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
o Customer equipment migration through labeling, installations, documentation, and testing
o Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
o Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
Monitors and documents customer services provided by external providers.

Implementation Services:

Supports migration and implementation activities under coordination of the Implementation Services team.
Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.

Compliance and Administration:

Execute customer request reporting and administration in the internal system.
Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.

Team Management and Support:

Provides leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
Demonstrates the ability to make decisions in the technical field within the guidelines provided by Site Management
Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What you'll need

Hard Skills:

Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
Good understanding of structured network infrastructure and Industry measurement tools
Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
Strong troubleshooting skills and RCA (Root Cause Analysis) capability
Skilled in customer communication and handling customer requests / complaints
Skilled in service-oriented software, tasks handling and administration
Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills:

Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

Apply Now

Refine Your Search

it support technician jobs in dublin, d

Technician II

Technical Program Manager, Strategic Workforce Solutions

Asset Management - Baggage Technician (Electrician)

LICENCED AIRCRAFT MAINTENANCE ENGINEER

Building Technician

Warranty Technician

Asset Management Utilities Engineering Technician(Plumber)

Maintenance Technician

EHR Medication Management Build Team Member

Shift Supervisor

Technician

EMT2

Asset Management - Airfield Technician

Director of Global IT - Dublin

Pharmacy Technician

Critical Facilities Technician

Decomissioning Operative

Customer Service Supervisor

Porter-Mailroom Technician

Data Center Technician, Data Center Ops

I want to receive the latest job alerts for it support technician in dublin, d

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