Find Software development engineer ii, transactional data Jobs in Dublin, D

Technician II
Digital Realty —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
7d
Data Privacy Senior Executive
BDO —Dublin, County Dublin
- Full-time
- Analysis skills
- Organisational skills
- AI
7d
Manager, FX & Treasury Risk
Xerox —Dublin, County Dublin
- Full-time
- Management
- Finance
- Master's degree
23h
Data Architect, Charles River Development, Vice President
State Street —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- System design
- Master's degree
Procurement Operations & Efficiency Manager
Bentley Systems —DUBLIN 2, County Dublin
- Continuous improvement
Regional Environmental Engineer, Environmental
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Finance Business Partner
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- English
Senior Manager, Operations Supply Planner
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
12d
Optical NDE II, Optical Long Haul Network Deployment
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree
Insurance & Deposit Advisor
PTSB —Blackrock, County Dublin
Executive Assistant - fixed term contract
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Procurement Category Manager
Fenergo —Dublin, County Dublin
- Hybrid work
- AI
- Negotiation
- Annual leave
- Work from home
Quick apply
Finance Business Partner
Carrolls Irish Gifts —DUBLIN 22, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- No degree
Quick apply
Senior Product Security Engineer
Guidewire Software —Dublin, County Dublin
- Full-time
- AWS
- Communication skills
Category Manager
Mercury Engineering —Dublin, County Dublin
- Construction experience
Senior Engineer, Network Observability
CoreWeave Europe —Dublin, County Dublin
- On call
- Computer Science
- Bachelor's degree
- Linux
- Employee assistance program
Quick apply
Account Executive, Early Stage - EMEA
Vanta —Dublin, County Dublin
- Full-time
- Sales
- AI
- Annual leave
Senior Corporate Counsel - Dublin
Okta —Dublin, County Dublin
- €128,000–€176,000 a year
- Sales
- Negotiation
Quick apply
Senior Regional Environmental Manager – EMEA, AWS Environmental
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Communication skills
Barrister/Senior Associate - Infrastructure
Oracle Law Global —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Research
- Business development
- Supervising experience
Quick apply
14d

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Technician II

Digital Realty -
Dublin, County Dublin

Apply Now

Job details

Full-time
7 days ago

Qualifications

Microsoft Excel
Microsoft Office
Electrical wiring
Telecommunication
Root cause analysis
Communication skills

Full job description

Your role

The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will be required to work in night shifts.

What you'll do

Customer Support and Technical Interventions:

Provides technical customer service support and carries out operational technical interventions requested by clients.
Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
o Customer equipment migration through labeling, installations, documentation, and testing
o Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
o Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
Monitors and documents customer services provided by external providers.

Implementation Services:

Supports migration and implementation activities under coordination of the Implementation Services team.
Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.

Compliance and Administration:

Execute customer request reporting and administration in the internal system.
Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.

Team Management and Support:

Provides leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
Demonstrates the ability to make decisions in the technical field within the guidelines provided by Site Management
Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What you'll need

Hard Skills:

Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
Good understanding of structured network infrastructure and Industry measurement tools
Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
Strong troubleshooting skills and RCA (Root Cause Analysis) capability
Skilled in customer communication and handling customer requests / complaints
Skilled in service-oriented software, tasks handling and administration
Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills:

Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

Apply Now

Refine Your Search

software development engineer ii, transactional data jobs in dublin, d

Technician II

Data Privacy Senior Executive

Manager, FX & Treasury Risk

Data Architect, Charles River Development, Vice President

Procurement Operations & Efficiency Manager

Regional Environmental Engineer, Environmental

Finance Business Partner

Senior Manager, Operations Supply Planner

Optical NDE II, Optical Long Haul Network Deployment

Insurance & Deposit Advisor

Executive Assistant - fixed term contract

Procurement Category Manager

Finance Business Partner

Senior Product Security Engineer

Category Manager

Senior Engineer, Network Observability

Account Executive, Early Stage - EMEA

Senior Corporate Counsel - Dublin

Senior Regional Environmental Manager – EMEA, AWS Environmental

Barrister/Senior Associate - Infrastructure

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