Find Network operations technician Jobs in Ireland

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
5d
Maintenance Technician
John Crane —Shannon, County Clare
- Full-time
- Microsoft Office
- No degree
- Communication skills
Quick apply
Installation Technician Three - Dublin/Cork
Actavo —Dublin, County Dublin
- €34,000 a year
- IT
- In-person
- Time management
- Employee assistance program
- Referral programme
Process Technician Serialisation
PCI Pharma Services —Stamullin, County Meath
- Full-time
- Software troubleshooting
- Communication skills
Electrical Technician (Shift)
SWARCO —Dublin, County Dublin
- €53,000–€58,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leaving certificate
- No degree
Quick apply
7d
EHR Medication Management Build Team Member
UPMC —Dublin, County Dublin
- Oracle
- Doctoral degree
- ERP systems
- Annual leave
Aftersales Manager VW SEAT CUPRA
Bright Motor Group —Swords, County Dublin
- €50,000–€75,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance program
- Sick pay
Quick apply
12d
Senior Engineer, Integration & Control
West Pharmaceutical Services —Waterford, County Waterford
- €65,900–€83,800 a year
- Day shift
- AutoCAD
- Computer Science
- CAD
Facilities Technician - UPMC Whitfield Hospital, Waterford
UPMC —Waterford, County Waterford
- €44,945.00–€58,563.94 a year
- Management
- Maintenance
- Clinic
- Annual leave
6d
Air Corps Aerospace Technician
The Irish Defence Forces —County Dublin
- Full-time
- English
- Analysis skills
- No degree
- Free parking
- Gym membership
EMT2
Jabil Circuit —Bray, County Wicklow
- Full-time
- Assembly
- No degree
- Welding
Facilities Technician ( Plumber)
Apleona Ireland —Cork, County Cork
- €25.70 an hour
- Overtime
- Microsoft Excel
- Maintenance
- Plumbing
Quick apply
10d
General Operative - Shift
SWARCO Group —Dublin, County Dublin
- €42,000–€45,000 a year
- Full-time
- No degree
- Construction experience
- Mechanical knowledge
Senior Technican, PSO - Commerce
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Data analysis skills
- Java
11d
Maintenance Technician
EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
- 12 hour shift
- Communication skills
Quick apply
Parts Advisor
Bright Motor Group —Swords, County Dublin
- €32,000–€38,000 a year
- Full-time
- Inventory control
- Sales
- Customer service
- Employee assistance program
- Life insurance
Quick apply
5d
Shift Manager
Kinisla —Charleville, County Cork
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
- Annual leave
Quick apply
Service Technician
EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
- 12 hour shift
- Communication skills
Quick apply
Mechanical Technician
EBARA Precision Machinery Europe GmbH —Leixlip, County Kildare
- 12 hour shift
- Communication skills
Quick apply
Team Manager - Residential Technicians
Actavo —Dublin, County Dublin
- €40,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Leadership
- Employee assistance program
- Referral programme

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

5 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

network operations technician jobs in ireland

IT Helpdesk Support Technician

Maintenance Technician

Installation Technician Three - Dublin/Cork

Process Technician Serialisation

Electrical Technician (Shift)

EHR Medication Management Build Team Member

Aftersales Manager VW SEAT CUPRA

Senior Engineer, Integration & Control

Facilities Technician - UPMC Whitfield Hospital, Waterford

Air Corps Aerospace Technician

EMT2

Facilities Technician ( Plumber)

General Operative - Shift

Senior Technican, PSO - Commerce

Maintenance Technician

Parts Advisor

Shift Manager

Service Technician

Mechanical Technician

Team Manager - Residential Technicians

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