Find Technical sales advisor Jobs in Dublin, D

System Centric Services – Senior Engineer
Viatel Technology Group —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Windows
Technical Account Manager 2 - EMEA
Datadog —Dublin, County Dublin
- Azure
- AWS
- JavaScript
- Employee stock purchase plan
Quick apply
Senior Business Analyst
TestReach —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
Customer Account Specialist, Customer Operations
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
Ireland Investments Leader
Mercer —Dublin, County Dublin
- Full-time
- Finance
- Master's degree
- Bachelor's degree
13d
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Forward Deployed Engineer - Polish Speaking
Salesforce —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- English
14d
Product Specialist/Solution Architect
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Master's degree
- JavaScript
Oracle Project Delivery Manager, Hybrid
Deloitte —Dublin, County Dublin
- €75,000 a year
- Full-time
- Hybrid work
- Oracle
- Leadership
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
8d
ICS Cool Energy Ltd - Inside Sales - Telesales - Dublin Office
Trane Technologies —Dublin, County Dublin
- Full-time
- Sales
- Microsoft Office
- HVAC
System Centric Services – Senior Engineer
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Windows
Solutions Consultant, Global Payroll
Rippling —DUBLIN 2, County Dublin
- Full-time
- Sales
- Presentation skills
- Bachelor's degree
Project Development Manager
Vestas —Dublin, County Dublin
- Full-time
- Engineering
- English
- Project management
Oracle Programme Delivery Lead, Hybrid
Deloitte —Dublin, County Dublin
- €90,000 a year
- Full-time
- Hybrid work
- Oracle
- Leadership
Account Executive, Growth
Learnosity —Dublin, County Dublin
- €80,000–€100,000 a year
- Full-time
- Hybrid work
- Salesforce
- Master's degree
- AI
Quick apply
6d
Swine Specialist
BI AH UK Ltd —Dublin, County Dublin
- Full-time
- Analysis skills
- No degree
- Communication skills
- Annual leave
Senior Onboarding Specialist - French or Portuguese speaker
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home

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System Centric Services – Senior Engineer

Viatel Technology Group
Dublin, County Dublin

Apply Now

Job details

€60,000–€70,000 a year

Qualifications

Microsoft Windows Server
ConnectWise
Azure
Customer service
PaaS
Windows
Sonicwall
SQL
Analysis skills
Debian
Mentoring
Ubuntu
SharePoint
CentOS
VMWare
Linux
Communication skills
vSphere
IaaS
Intune
vCenter

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

This Role

The role is a senior role within the System Centric Services Team in the Service Centre Department of the Viatel Digital Services business unit with technical responsibility for our customers ICT systems & services. The Senior Engineer will ensure the technical solutions are operating effectively and securely aligned to service agreement objectives with a focus on continuous improvement / service innovation.

The Senior Engineer will have 5+ years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security. The successful candidate will lead technical service reviews and requires excellent communication & collaboration skills working with our customers and other groups within Viatel.

Responsibilities:

Act as the senior technical authority for assigned strategic managed services customers.

Build strong “trusted advisor” customer relationships with assigned customers.

Lead and manage technical consultations, changes, improvements and service reviews.

Provide technical leadership on all aspects for supported services including Cloud Services, Infrastructure, Data Protection, Disaster Recovery and Security.

Understand customer priorities and ensure technical services are aligned accordingly.

Manage technical services to ensure high levels of customer satisfaction and quality.

Identify service improvement opportunities and proactively recommend enhancements.

Provide escalation support to wider Viatel Service Centre teams, including OOH support.

Ensure Infrastructure management is in line with industry best practices and customer expectations.

Work with customers and the sales team to develop ICT roadmaps and service improvements.

Manage technical service reporting ensuring information provided to customer as agreed.

Participate in training activities for new technologies, procedures, and service enhancements.

Oversee development of customer service definitions, and (IT Glue) knowledge base.

Collaborate with other Service Centre teams to ensure services and resources are aligned to service level objectives.

Participate in major incident management processes

Comply, maintain and promote information security in Viatel.

Develop and instil a positive, collaborative and customer-focused culture.

Coach and support other team members as technical mentor.

Assist in evaluating new technologies, services and processes.

Maintain technical certification and evaluate the potential application for customer environments.

Requirements :
Proven experience in technical Service operations in ICT Managed Services (MSP) environment.

Focused on building strong relationships and delivering exceptional customer service.

Demonstrable experience in delivering technical services meeting SLA/KPI objectives.

Ability to manage multiple customers and priorities simultaneously.

Experienced in managing and improving technical services.

Advanced knowledge of Microsoft Cloud, technical support services and tools, cybersecurity tools & security best practices.

Strong communication and client-facing skills with a customer-first mindset.

Experience in coaching & mentoring service engineers.

Excellent troubleshooting and analytical skills.

Highly organised with strong attention to detail.

Proactive and improvement oriented.

Professional, approachable and supportive mentor.

Technical Requirements & Experience

Minimum of 5 years’ experience in a similar role.

Relevant experience and/or certification in:
Cloud Services (Essential)

Microsoft Azure – IaaS, PaaS (AKS/AVD/SQL), Security

Microsoft 365 – Intune, Entra ID, Defender, SharePoint, Teams

Virtualisation (Desirable)

VMware vSphere, vCenter, vSAN, VXRail

Hyper-V, VMM, S2D, Nutanix, SimpliVity

Infrastructure (Desirable)

HPE / Dell (servers, storage, networking, hyper-converged)

FortiGate, Palo Alto, SonicWALL, Sophos SG/XG

Windows Server

SQL Se

Linux RHEL/Ubuntu/CentOS/Debian

Data Protection (Desirable)

Azure Backup/DPM, Azure Site Recovery

Commvault, Veeam

Management and Monitoring (Desirable)

LogicMonitor, ConnectWise RMM, ConnectWise Manage

ITIL Certified – or relevant experience.

Microsoft certifications in M365, Azure, Security Administration and Modern Workplace.

Knowledge of cybersecurity frameworks and compliance standards.

What we offer:
Health Insurance Contribution

Pension (company matched up to 5%)

Discounted Broadband

Income Protection

Maternity/Paternity Benefit

Flexi Days during summer months
Closing Date

31/08/2026

Location

Dublin

Department

Digital Services

Job Title

System Centric Services – Senior Engineer

Salary

60-70K

Experience

3-5yrs

City

Dublin

Country

Ireland

Apply Now

Refine Your Search

technical sales advisor jobs in dublin, d

System Centric Services – Senior Engineer

Technical Account Manager 2 - EMEA

Senior Business Analyst

Customer Account Specialist, Customer Operations

Ireland Investments Leader

Senior Account Executive - AI Software Sales & professional services

Forward Deployed Engineer - Polish Speaking

Product Specialist/Solution Architect

Oracle Project Delivery Manager, Hybrid

Customer Success Manager

ICS Cool Energy Ltd - Inside Sales - Telesales - Dublin Office

System Centric Services – Senior Engineer

Solutions Consultant, Global Payroll

Project Development Manager

Oracle Programme Delivery Lead, Hybrid

Account Executive, Growth

Swine Specialist

Senior Onboarding Specialist - French or Portuguese speaker

Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation

Senior Solutions Architect

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