Find It Jobs in Enniskerry, Ww

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
5d
Operations Office - IT / IS
Allianz —Blackrock, County Dublin
- Full-time
- Computer Science
- English
- Analysis skills
IT Manager
D/RES Properties —Donnybrook, County Dublin
- Full-time
- Microsoft Access
- Computer Science
- Master's degree
IT Support Analyst with 2nd Level Treasury Systems Support – FIS Integrity
Nexus Jobs Limited —Dublin, County Dublin
- €70,000–€85,000 a year
- Hybrid work
- Computer Science
- Finance
- SQL
6d
Service Desk Engineer
CarTrawler —Dublin, County Dublin
- Hybrid work
- Software troubleshooting
- Salesforce
- Windows
- Annual leave
- Employee assistance program
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Account Executive - IT - EMEA
Rippling —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Sales
- Bachelor's degree
12d
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills
Director, IT - SAP Transformation Leader
Information Technology Senior Management Forum —Dublin, County Dublin
- €135,400–€228,910 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
IT Project Manager
PwC —Dublin, County Dublin
- Full-time
- Azure
- Project management
- Bachelor's degree
Senior IT Systems Administrator
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
Temp - Information Technology Cross-Function Associate
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Analysis skills
12d
Senior IT Infrastructure Administrator, Networking
Confluence Technologies —Dublin, County Dublin
- Full-time
- Hybrid work
- Scripting
- IT
- Python
- Annual leave
- Referral programme
Quick apply
IT Service Desk Engineer
LaunchDarkly —Dublin, County Dublin
- Remote
- Customer service
- Windows
- Bachelor's degree
Quick apply
IT Support Engineer - Hybrid
IPSUS —DUBLIN 2, County Dublin
- No degree
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
13d
Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply
IT Operations Manager
Medserv —Dundrum, County Dublin
- €65,000–€80,000 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
8h

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

5 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

it jobs in enniskerry, ww

IT Helpdesk Support Technician

Operations Office - IT / IS

IT Manager

IT Support Analyst with 2nd Level Treasury Systems Support – FIS Integrity

Service Desk Engineer

Associate Systems Administrator

Account Executive - IT - EMEA

IT Systems Administrator – Contract (Dublin, Ireland)

Director, IT - SAP Transformation Leader

Information Technology Cross-Function Vice President

IT Project Manager

Senior IT Systems Administrator

Temp - Information Technology Cross-Function Associate

Senior IT Infrastructure Administrator, Networking

IT Service Desk Engineer

IT Support Engineer - Hybrid

Technical Support Engineer

Service Desk Manager

Customer Technical Support

IT Operations Manager

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