Find Field service engineer Jobs in Cork, C

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Principal Site Reliability Engineer
OpenText —Cork, County Cork
- On call
- Computer Science
- DevOps
- Windows
Civil Engineer - Water/Wastewater
AECOM —Cork, County Cork
- Full-time
- Hybrid work
2024 Graduate CQV Engineer – Cork
DPS Group —Cork, County Cork
- Engineering
- Communication skills
Japanese Speaking Technical Support Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Customer service
- English
- Continuous improvement
Associate Transport Planner
Tetra Tech —Ballincollig, County Cork
- Writing skills
- Master's degree
- Business development
Sr. Associate Cloud Security Engineer
McKesson —Cork, County Cork
- €40,900–€68,100 a year
- Computer Science
- Windows
- Bachelor's degree
9d
Network Lead
PM Group —Cork, County Cork
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Ecologist - Cork
Roughan & O'Donovan —Cork, County Cork
- English
- IT
- Communication skills
Software Engineer, Senior (OSEng) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Calibration Team Lead
Hanley Calibration —Cork, County Cork
- Full-time
- Bachelor's degree
- Team management
- Employee assistance program
Quick apply
Project Manager Cork
Vision Contracting —Cork, County Cork
- Full-time
- No degree
- In-person
- Leadership
- Annual leave
- Employee assistance program
Quick apply
10d
Sr. IAM Engineer - SailPoint
McKesson —Cork, County Cork
- €70,500–€117,500 a year
- Azure
- Oracle
- Computer Science
- Wellness program
- Employee stock purchase plan
Systems Software Engineer – Sensors (UX Frontend Focus) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- Java
- Employee stock purchase plan
14d
End User Support Engineer
NECSWS —Cork, County Cork
- Full-time
- Management
- Windows
- No degree
Quick apply
DevOps Engineer III
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- DevOps
- System design
Java Engineer
Xanadu —Cork, County Cork
- On call
- Computer Science
- System design
- Java
Sales Executive (Hardware Solutions)
AMAX —Cork, County Cork
- €55,000–€65,000 a year
- Full-time
- Bachelor's degree
- In-person
- AI
Quick apply
Lead AI Engineer, Finance Digital Transformation
Apple —Cork, County Cork
- Azure
- Computer Science
- System design
Sr. Engineer, AI Platforms and Solutions - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

field service engineer jobs in cork, c

Solutions Architect – Contact Center (Cloud & AI)

Principal Site Reliability Engineer

Civil Engineer - Water/Wastewater

2024 Graduate CQV Engineer – Cork

Japanese Speaking Technical Support Engineer

Associate Transport Planner

Sr. Associate Cloud Security Engineer

Network Lead

Ecologist - Cork

Software Engineer, Senior (OSEng) - Cork, Ireland

Calibration Team Lead

Project Manager Cork

Sr. IAM Engineer - SailPoint

Systems Software Engineer – Sensors (UX Frontend Focus) - Cork, Ireland

End User Support Engineer

DevOps Engineer III

Java Engineer

Sales Executive (Hardware Solutions)

Lead AI Engineer, Finance Digital Transformation

Sr. Engineer, AI Platforms and Solutions - Cork, Ireland

I want to receive the latest job alerts for field service engineer in cork, c

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