Find Security account manager Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
- Azure
- Computer Science
- Master's degree
Account Sourcing Manager EMEA (Procurement)
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Continuous improvement
Quick apply
12d
Operations Senior Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Area Sales Manager
CAME BPT Ireland —Dublin, County Dublin
- Up to €70,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Annual leave
- Sick pay
Quick apply
13h
Facilities Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
12d
Technical Account Manager, Enterprise Support, Strategic Industries, Energy
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- English
- AWS
- Leadership
- Employee assistance program
7d
Technical Implementation Manager
Workday —Dublin, County Dublin
- €56,300–€84,500 a year
- Full-time
- SQL
- Analysis skills
- Project management
Revenue Operations Manager, Post Sales (EMEA)
Vanta —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Annual leave
Manager, Risk Management
paypal —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Annual leave
Credit Controller
OCS Group —DUBLIN 9, County Dublin
- €35,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Manager, Support and Retention Experience
Mastercard —Dublin, County Dublin
- Full-time
Director of Sales, Commercial (Europe)
Klaviyo —Dublin, County Dublin
- €144,000–€216,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
Finance Business Partner
M Group —DUBLIN 17, County Dublin
- €30 a month
- Overtime
- Hybrid work
- Oracle
- Analysis skills
- Accounting
Regional Credit Manager
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
- Employee assistance program
13h
Technical Account Manager (Technical Sales)
Ergo —Dublin, County Dublin
- Windows
- Microsoft Office
- No degree
Remote Sales Representative
Medtronic —Dublin, County Dublin
- €52,800–€79,200 a year
- Full-time
- Remote
- Sales
- Recruiting
- Negotiation
4d
Agency Account Executive
Ceartas —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Annual leave
Quick apply
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Business Unit Coordinator
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

security account manager jobs in dublin, d

Senior IT Lead and Delivery Manager

Account Sourcing Manager EMEA (Procurement)

Operations Senior Manager

Area Sales Manager

Facilities Manager

Senior Operations Manager

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Technical Implementation Manager

Revenue Operations Manager, Post Sales (EMEA)

Manager, Risk Management

Credit Controller

Manager, Support and Retention Experience

Director of Sales, Commercial (Europe)

Finance Business Partner

Regional Credit Manager

Technical Account Manager (Technical Sales)

Remote Sales Representative

Agency Account Executive

Information Security Technical Support

Business Unit Coordinator

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Overview

Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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