Find Sde, distributed Jobs in Dublin 1, D

Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
14d
Software Development Engineer, Lambda - Experience
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Java
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- Bachelor's degree
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Newcode.ai —Dublin, County Dublin
- Full-time
- Remote
- English
- Master's degree
- SQL
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Software Developer
Elwood Roberts —Dublin, County Dublin
- Full-time
- Java
- Organisational skills
- Communication skills
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Software Developer
Clio —Dublin, County Dublin
- €72,300–€97,700 a year
- Full-time
- Java
- C++
- JavaScript
Quality Assurance Manager
Information Services Corporation —Dublin, County Dublin
- Full-time
- DevOps
- Analysis skills
- Agile
Senior People Operations Generalist, EMEA
Harvey —Dublin, County Dublin
- Full-time
- Human resources
- Communication skills
Senior Network Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- No degree
Engineering Manager - Ecommerce
Phorest —DUBLIN 1, County Dublin
- Remote
- Computer Science
- Java
- Bachelor's degree
- Employee assistance program
Quick apply
Senior Support Engineer - Dublin
OpenAI —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Relocation assistance
- Annual leave
Finance Test Analyst (Projects)
Canada Life —Dublin, County Dublin
- No degree
- Communication skills
Founding Full-Stack (Flutter and Java) Engineer
Grand Intelligence —Dublin, County Dublin
- Full-time
- Hybrid work
- Java
- AWS
- AI
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Associate TSE II
MongoDB —Dublin, County Dublin
- Azure
- Windows
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Software Engineer 3
Lam Research —Dublin, County Dublin
- Full-time
- Doctoral degree
- Software troubleshooting
- DevOps
Full Stack Engineer, Charles River Development, Assistant Vice President
State Street —Dublin, County Dublin
- Full-time
- Azure
- Java
- SQL
Senior/Lead Quality Engineer - Chatbot
Mimica —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- Mentoring
- AI
- Annual leave
- Work from home
Staff Software Engineer
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- AWS
- Communication skills
- SDLC
Senior Commercial Growth AE French & Arabic
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Sales
- ERP systems
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Communications Manager
WalletConnect —Dublin, County Dublin
- Full-time
- Remote
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Software Development Engineer, Shield (Anti-DDoS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Software development
- SDLC

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Technical Docucare Associate

Xerox -
Dublin, County Dublin

Apply Now

Job details

Fixed term
14 days ago

Qualifications

Process improvement
IT
Leadership
Communication skills

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

12 MONTH FULL TIME CONTRACT/ POTENTIAL TO EXTEND

PURPOSE:

To assist in the smooth operation of Xerox onsite client sites - primarily for one Dublin based account. Support the provision of a suite of on-site services to the Customer Base as required including, but not limited to, Printer Management and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.

PRIMARY RESPONSIBILITIES:

As part of the Support Team the Technical Docucare Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed. This is necessary in order to consistently deliver on all relevant onsite activities as outlined within individual customer contracts and SLAs. These will include – but are not limited to - some or all of the following activities:

Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.

Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.

Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc. Provide additional services in line with account base growth and wider digital opportunities.

Ensure full support and management of office and production devices including break fix, consumables managements and escalation as per defined processes.

Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.

Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.

Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met.

Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation)

Liaise with customers and provide support in relation to the utilization of Xerox equipment and services. Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.

Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives.

Support sites through involvement in account reviews, compiling data on performance against key performance levels.

Occasional travel to other locations in NI on an as required basis in order to support the wider Operation.

Participate in team meetings and work as a member of a team.

Maintain and develop onsite Service Delivery Manuals.

CANDIDATE QUALIFICIATIONS, SKILLSETS & ABILITIES:

ESSENTIAL -

Minimum of two years successful track record in a customer facing role

Highly Flexible and able to cope under pressure and in a highly dynamic environment

Basic knowledge and experience of IT

Strong Interpersonal skills

Problem solving / Process improvement skills

Able to translate customer requirements into working solutions

Ability to work on own initiative

Ability to work well as part of a team

Communication – able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts

Especially important is the ability to communicate appropriately within a diverse multi-cultural environment and across the full range of business disciplines

Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines

Ability to report progress in an effective and timely manner

DESIRABLE -

Understanding of a networked environment, electronic printing processes and document management and production desirable

Knowledge of Xerox Office Services and print production environments

Full Clean Drivers License

#LI-CB1

#LI-ONSITE

Apply Now

Refine Your Search

sde, distributed jobs in dublin 1, d

Technical Docucare Associate

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