IT Field Service Engineer (L2) – Cork
Pay: €33,000 – €38,000 per year (depending on experience, Knowledge and certifications)
Job Type: Full-time, Permanent
IT Field Service Engineer – Cork
Are you an experienced IT professional who enjoys solving technical challenges and working directly with customers?
Do you take pride in delivering exceptional customer service while implementing modern Microsoft technologies?
At DEITG, we are looking for a motivated and customer-focused Field Service Engineer to join our growing team. This is an excellent opportunity for an engineer who enjoys a mixture of onsite customer support, project delivery, Microsoft 365 administration, and technical problem-solving.
As an Field Service Engineer, you will be trusted to manage more complex technical issues, improve customer environments, contribute to service improvement initiatives, and support the wider service desk team.
DEITG was voted a Great Place to Work by its employees in 2026.
Why Join Us?
- Full-time, permanent role.
- Structured career progression within the DEITG Capability Framework.
- Microsoft-focused technology environment.
- Fully funded certification programme.
- Salary increases linked to certification achievement.
- Dedicated study and development time.
- Exposure to cutting-edge Microsoft cloud and security technologies.
- Work with a supportive and experienced technical team.
- Opportunities to contribute to service and process improvement.
- 20 days annual leave.
Your Role
As a Field Service Engineer, you will provide onsite and remote technical support to DEITG customers.
Responsibilities include:
- Deliver onsite IT support and technical services to customer locations.
- Troubleshoot and resolve complex servers, desktop, network and Microsoft 365 issues.
- Deploy, configure and support Windows devices, laptops, printers and mobile technology.
- Implement and support Microsoft 365, Entra ID, SharePoint, Teams and Intune solutions.
- Install, configure and maintain network infrastructure including firewalls, wireless and VPN connectivity.
- Participate in customer onboarding, migrations and infrastructure projects.
- Document technical solutions and maintain accurate customer records.
- Identify recurring issues and recommend long-term improvements.
- Support and share knowledge with junior engineers.
- Maintain excellent customer communication and service standards.
- Contribute to continual service improvement and operational excellence initiatives.
What We're Looking For
Essential
- Minimum 2 years' IT support or field engineering experience.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Experience supporting Microsoft 365 environments.
- Experience with Windows 10 and Windows 11 administration.
- Experience with networking fundamentals, VPNs, wireless networking and firewalls.
- Ability to work independently and manage multiple priorities.
- Full clean Irish driving licence.
- Own transport.
Desirable Certification
MD-102 Endpoint Administration, MS-102 Microsoft 365 Administration, MS-900 Microsoft 365 Fundamentals, SC-900 Security, Compliance & Identity Fundamentals, AZ-900 Microsoft Azure Fundamentals. Knowledge of cybersecurity best practices.
Our Technology Stack
Microsoft Microsoft 365, Teams, SharePoint, Exchange Online, Intune, Entra ID, Azure, Infrastructure Windows Server, Hyper-V, Backup & Storage Solutions, Networking Firewalls, VPN, Switching, Wireless, WAN/LAN, Security MFA, DNS Filtering, Microsoft Security, Platforms Datto, Autotask, HPE, WatchGuard, Zyxel
About DEITG
DEITG is a nationwide Managed IT Services and Cybersecurity provider with offices in Cork, Dublin, Belfast and Sligo.
For over 19 years, we have helped organisations modernise, secure and transform their technology environments. We are a Microsoft Partner, Cyber Essentials Certification Body, IASME Certification Body and Great Place to Work certified organisation.
We invest heavily in our people and provide clear career progression through structured capability levels, funded certifications and ongoing professional development.
Important Information
- This is primarily an onsite and field-based role.
- Travel to customer sites is required.
Job Type: Full-time
Pay: €33,000.00-€38,000.00 per year
Benefits:
- Company events
- On-site parking
Application question(s):
- Are you a EU or EEA Citizen
Licence/Certification:
- Full Clean Irish / EU Licence plus own transport (required)
Work Location: In person
