Find Lead program security Jobs in Dublin, D

Senior Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €77,400–€130,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
11d
Customer Account Specalist
Analog Devices —Dublin, County Dublin
- Day shift
- Microsoft Excel
- Microsoft Office
- Presentation skills
Customer Account Specialist, Customer Operations
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
Lead Program Security Engineer
Mastercard —Dublin, County Dublin
- Full-time
- DevOps
- AI
- Leadership
Senior Retention Lead
Mifinity —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
Technical Infrastructure Program Manager, EMEA Data Center Delivery
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree
Compliance, Regional Country Compliance, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Employee assistance program
Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
Senior Workplace Manager
TikTok —Dublin, County Dublin
- On call
- Data analysis skills
- Bachelor's degree
- Business
12d
CRM Functional Lead — Microsoft Dynamics
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Sales
- DevOps
Inside Sales Representative - Dublin 12
REXEL —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Store discount
- Employee assistance program
Quick apply
Security Technical Program Manager (TPM)
eBay Inc. —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- AWS
Project Manager
TRC Companies, Inc. —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
4d
Sr. Technical Program Manager, Central Ops
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Management
- Software troubleshooting
- SQL
Facilities Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Procurement Manager
Electro Automation —DUBLIN 15, County Dublin
- €70,000–€80,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
- Employee assistance program
- Sick pay
Quick apply
Integrated Planning & Schedule Program Manager - Data Center
Microsoft —Dublin, County Dublin
- €59,000–€133,300 a year
- Full-time
- Microsoft Excel
- Engineering
- Project management
7d
Inventory Control Group Leader (Weekend day shift - FSS)
Jabil Circuit —Dublin, County Dublin
- Weekend availability
- Microsoft Excel
- Inventory control
- English
Cybersecurity Threat & Vulnerability Management | Senior Manager | Cyber Security | Technology Consulting
PwC —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
Technology Operational Readiness Lead – Drug Product Manufacturing
PM Group —Dublin, County Dublin
- Manufacturing
- Leadership
- Communication skills

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Senior Customer Experience Engineer

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€77,400–€130,000 a year
11 days ago

Qualifications

Computer Science
Engineering
Bachelor's degree
AI
Information Technology

Full job description

Overview

Our new Technical Customer Lead is a customer‑aligned engineering role responsible for delivering proactive and reactive technical support services to Microsoft’s most strategic customers, driving deep engineering engagement, and building trusted relationships that accelerate the value of Microsoft 365 services.

We have recently launched in market an exciting and new Mission Critical Service for M365 offering where your role would be leading critical and complex case handling, provide early awareness and service insights, and act as customer advocates by amplifying feedback to product engineering to influence product improvements.

The role combines customer obsession and technical depth with operational excellence—owning engineering incident and change‑management interactions, standardising engagement processes, delivering measurable customer impact on the overall platform operational experience. With a solid focus on Copilot success, M365 core services and evolving engineering‑driven support models, you would play a key role in shaping customer experience, strengthening supportability, contributing to our mission of proactive service excellence, and partnering with engineering teams to help guide M365 product direction and roadmap.

This is an amazing opportunity early in our offering lifecycle to help us navigate evolving customer needs as they transform with AI and to help shape the future of a great M365 platform experience. If you have passion and energy for delivering amazing customer experiences combined with an engineering mindset, that has global impact, come join our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Handles complex escalations on customer issues often with Customer and Engineering Executive level visibility.
Acts as a voice of customers (VOCs) to directionally inform relevant product groups on customers product experience and usage. Partners with Product Group and component teams to prioritize, unblock, and resolve complex customer issues.
Identifies and utilizes engineering tools, customer telemetry and/or direct customer input to flag the patterns of defects/signals in the products or products misuse, or issues across assigned customer portfolio.
Gathers and synthesizes feedback from assigned strategic customers to learn ways in which customers use the product and identify feature and knowledge gaps misconfigurations, metrics, and key performance indicators (KPIs) in the current product.
Proactively conducts health checks to ensure customer environment is optimized and configured for deployment, including all complex pending issues are resolved.
Lead and contribute your ideas and innovation to help evolve our new Mission Critical for M365 offering and programs to advance our collective capabilities.
Perform engineering on-call duties when scheduled - approx 2-3 two-week rotations per year.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND demonstrated experience in the technology industry, cloud, technical support, and/or customer experience engineering
Customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, MVP.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Certification in AI related programs such as AB-900, AI-900 or similar.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Ireland is € 77,400.00 - € 130,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

lead program security jobs in dublin, d

Senior Customer Experience Engineer

Customer Account Specalist

Customer Account Specialist, Customer Operations

Lead Program Security Engineer

Senior Retention Lead

Technical Infrastructure Program Manager, EMEA Data Center Delivery

Compliance, Regional Country Compliance, Associate, Dublin

Head of IT - Retail Division

Senior Workplace Manager

CRM Functional Lead — Microsoft Dynamics

Inside Sales Representative - Dublin 12

Security Technical Program Manager (TPM)

Project Manager

Sr. Technical Program Manager, Central Ops

Facilities Manager

Procurement Manager

Integrated Planning & Schedule Program Manager - Data Center

Inventory Control Group Leader (Weekend day shift - FSS)

Cybersecurity Threat & Vulnerability Management | Senior Manager | Cyber Security | Technology Consulting

Technology Operational Readiness Lead – Drug Product Manufacturing

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