Find Project manager and functional Jobs in Park West County Dublin

Temporary Higher Executive Officer - Customer UX Service Design Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Research
- Analysis skills
- Leadership
4d
Site Migration Project Manager
Capgemini Sogeti —Dublin, County Dublin
- Microsoft Excel
- Project management
- Communication skills
3d
Principal Talent Management Partner
Squarespace —Dublin, County Dublin
- €88,500–€267,500 a year
- Overtime
- AI
- Communication skills
2d
Change Programme Manager - 12-month Fixed-Term Contract
Ardonagh Europe —Dublin, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Senior Project Manager
EMR Integrated Solutions —Dunboyne, County Meath
- €65,487–€68,761 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Quick apply
6d
Custody Product Transformation - Senior Product Manager (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Leadership
4d
Learning & Development Specialist
Woodie's —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
3d
Strategic Project Manager
LearnUpon —Dublin, County Dublin
- Analysis skills
- No degree
- Organisational skills
- Annual leave
FS Project Manager – Assistant Manager / Manager - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Analysis skills
- Leadership
- Banking
Senior Data Manager
Elwood Roberts —Dublin, County Dublin
- €90,000–€100,000 a month
- Full-time
- Budgeting
Quick apply
Site Migration Project Manager
Capgemini —Dublin, County Dublin
- Microsoft Excel
- Project management
- Communication skills
3d
Brand Manager Ireland - C&G
Danone —Dublin, County Dublin
- €55,000–€65,000 a year
- Full-time
- Project management
- Communication skills
4d
Project Manager - Transfer Agency Experience
Expleo —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
Communications Coordinator
Jigsaw - The National Centre for Youth Mental Health . —Dublin, County Dublin
- €45,127–€64,811 a year
- Weekend availability
- Microsoft Office
- No degree
- Communication skills
- Annual leave
13d
Programme Manager
The Rehab Group —Dublin, County Dublin
- €72,359–€97,897 a year
- Full-time
- Business
- Annual leave
- Employee assistance program
2d
Senior Product Designer - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- Agile
- Annual leave
- Work from home
Quick apply
Document Controller
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Project management
Quick apply
Head of QE
Expleo —Dublin, County Dublin
- Computer Science
- Sales
- DevOps
EAP Program Manager
Durbin PLC (UK) —Rathcoole, County Dublin
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
Quick apply
10d
Technical Program Manager, Metro Planner
Google —Dublin, County Dublin
- €94,000–€96,000 a year
- Full-time
- Bachelor's degree
- No degree

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Temporary Higher Executive Officer - Customer UX Service Design Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
4 days ago

Qualifications

Research
Analysis skills
UX
Leadership

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Customer UX Service Design Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán.

This role is required to lead and coordinate the organisation's Customer/User Experience (CX/UX) and Service Design activities, specifically to:

Lead end-to-end service design initiatives across multiple business areas.
Support strategic transformation programmes and organisational change initiatives.
Develop and maintain customer journey maps and service blueprints.
Identify and address customer pain points and service inefficiencies.
Facilitate innovation workshops, design thinking sessions and co-creation activities.
Establish service design standards, governance frameworks and operating models.
Drive customer-centred improvements across digital and assisted service channels.
Build service design capability and maturity across the organisation.
Lead cross-functional transformation projects involving Operations, Technology, Legal, Communications, Customer Support and Business Leadership teams.

These workload demands require dedicated leadership and expertise that cannot be effectively managed as an additional responsibility within existing teams.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Service Design Leadership

Define and evolve service design methodologies.
Lead end-to-end service design initiatives.
Establish journey mapping and service blueprinting standards.
Ensure consistent customer experiences across channels.
Promote human-centred design principles.

Customer Insight & Journey Management

Create and maintain customer journey maps.
Identify key customer pain points.
Synthesize customer research into actionable insights.
Translate customer needs into service improvement opportunities.
Use qualitative and quantitative data to inform decisions.

Transformation & Innovation

Support transformation programmes through service design expertise.
Facilitate innovation and design thinking workshops.
Design future-state customer experiences and operating models.
Identify opportunities for automation, simplification and efficiency.
Support business case development.

Stakeholder Collaboration

Build relationships across operational and corporate functions.
Align customer needs with organisational objectives.
Present recommendations to senior leadership.
Influence decision-making through evidence-based insights.
Lead cross-functional working groups.

Governance & Standards

Establish service design governance frameworks.
Embed customer experience considerations into delivery processes.
Develop organisational UX/CX maturity.
Maintain service design quality standards.
Monitor and report on customer experience outcomes.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Candidates must demonstrate substantial experience in one or more of the following:

Service Design leadership.
Customer Experience (CX) transformation.
Human-Centred Design.
Compliance and Regulatory Standards.
Customer journey mapping.
Service blueprint development.
Design thinking facilitation.
Organisational transformation programmes.
Cross-functional stakeholder management.

Essential Skills and Qualifications

Proven leadership experience in CX, UX, Service Design, Regulatory or Compliance functions.
Strong facilitation and workshop design skills.
Expertise in customer journey mapping and service blueprinting.
Excellent communication, presentation and storytelling abilities.
Strong analytical and problem-solving skills.
Experience translating research and insights into strategic recommendations.
Senior stakeholder management and influencing skills.
Experience using design and collaboration tools.
Ability to balance strategic thinking with practical delivery.
Demonstrated experience leading change and transformation initiatives.

Desirable Skills

Experience working in a regulated environment.
Digital transformation programme experience.
Product Operating Model experience.
Customer strategy development.
Change management initiatives.
Accessibility and inclusive design expertise.

Desirable Qualifications

Professional accreditation or certification in:

Service Design
Customer Experience (CX)
User Experience (UX)
Design Thinking
Compliance or Regulatory Qualification

Additional Beneficial Attributes

Proven track record of delivering measurable customer experience improvements.
Strong understanding of UX, CX and human-centred design methodologies.
Ability to influence senior decision-makers.
Passion for improving customer outcomes.
Experience building organisational design capability and maturity.

Apply Now

Refine Your Search

project manager and functional jobs in park west county dublin

Temporary Higher Executive Officer - Customer UX Service Design Manager

Site Migration Project Manager

Principal Talent Management Partner

Change Programme Manager - 12-month Fixed-Term Contract

Senior Project Manager

Custody Product Transformation - Senior Product Manager (Vice President)

Learning & Development Specialist

Strategic Project Manager

FS Project Manager – Assistant Manager / Manager - Dublin / Belfast

Senior Data Manager

Site Migration Project Manager

Brand Manager Ireland - C&G

Project Manager - Transfer Agency Experience

Communications Coordinator

Programme Manager

Senior Product Designer - 100% Remote - EMEA

Document Controller

Head of QE

EAP Program Manager

Technical Program Manager, Metro Planner

I want to receive the latest job alerts for project manager and functional in park west county dublin

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