Find Technical lead – operations & critical programs Jobs in County Dublin

Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply
Associate Director, Program & Alliance Management
Zymeworks Inc. —Swords, County Dublin
- €90,000–€138,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
Senior Site Reliability Engineer
Replit —Dublin, County Dublin
- Full-time
- Remote
- Communication skills
- Python
- Life insurance
Quality & Training Specialist - Live and Monetization - Dublin - Dutch Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
8d
Lead, Cloud Operations Engineering
MongoDB —Dublin, County Dublin
- On call
- Hybrid work
- Azure
- DevOps
- Java
Senior Talent Acquisition Specialist (6 Month Contract)
Clio —Dublin, County Dublin
- €74,600–€101,000 a year
- Full-time
- Human resources
- Recruiting
- Analytics
RSOC Operator
Synergy Security Solutions —DUBLIN 2, County Dublin
- €24–€25 an hour
- Weekend availability
- English
- No degree
- Communication skills
- Employee assistance program
11d
Director, Customer Success International
Clio —Dublin, County Dublin
- €149,300–€223,900 a year
- Full-time
- Salesforce
- AI
Senior Manager, Serialization Data Operations
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Bachelor's degree
Sales Enablement Manager
Ookla —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Business
Bug Bounty Analyst
Global Payments UK Ltd —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Quick apply
Senior Manager, EMEA Marketing
Clio —Dublin, County Dublin
- €127,300–€190,900 a year
- Full-time
- Spanish
- Salesforce
- Analysis skills
UKI Technology Consulting- Cybersecurity Governance, Risk, and Compliance Senior Associate / AM
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Business
- Gym membership
9d
HR Manager (4.5 days per week)
Davenham Switchgear Limited —Clondalkin, County Dublin
- €65,000–€72,000 a year
- Full-time
- Oracle
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
Senior Manager, Sales Operations
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Sales
- SQL
Full Stack Software Engineer - Team Lead, Charles River Development, Assistant Vice President
State Street —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Software troubleshooting
ERP Project Director
PM Group —Dublin, County Dublin
- Oracle
- Computer Science
- ERP systems
Lead Software Engineer - Financial Wellness
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Java
- AWS
Quick apply
Microbiology and Sterility Assurance Lead
Baxter —Dublin, County Dublin
- Management
- Clinic
- Continuous improvement
- Annual leave
Data Governance & Quality Associate
PwC —Dublin, County Dublin
- Full-time
- Azure
- Business
- Communication skills

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Senior Business Systems Analyst - ServiceNow

PlayStation Global -
Dublin, County Dublin

Quick apply

Job details

€80,800–€121,200 a year

Qualifications

Slack
PaaS
ServiceNow
Agile
SaaS
AI
Workday
SDLC

Full job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Role overview:

We're looking for a Business Systems Analyst to own the strategy roadmap and execution of large projects on Enterprise Services platform, with a strong focus on ServiceNow. This role sits at the intersection of business and technology, supporting functions such as HR, Finance, Facilities, Supply Chain & Operations, and Employee Services.

You'll act as a strategic thought partner and hands-on leader, driving enterprise-wide solutions across HR, IT, Facilities, Supply Chain & Operations and Employee Services. Delivering solutions that improve both user experience and operational efficiency across the enterprise.

What you'll be doing:

Partner with business and IT leaders to define and implement the ServiceNow roadmap, strategy, and priorities
Translate complex, ambiguous business needs into scalable, user-centered solutions
Lead end-to-end solution design across ServiceNow modules (e.g., ITSM, HRSD, SPM, WSD, App Engine, Now Assist)
Drive multi-functional initiatives, collaborating with engineering, architecture, and program teams
Manage dependencies across systems and define enterprise integration strategies (e.g., Workday, SAP, Okta, Microsoft 365, Slack)
Guide backlog prioritization and own delivery of key initiatives
Ensure solutions align with security, privacy, and governance standards
Find opportunities for automation, optimization, and AI-driven improvements
Establish and promote procedures, standards, and scalable design patterns

Reporting, Analytics & Operations:

Define and deliver reporting and analytics solutions using ServiceNow dashboards and performance analytics to deliver actionable insights
Partner with team members to establish benchmarks and success metrics, tracking platform performance and business outcomes
Support day-to-day platform operations, including backlog triage, issue analysis, and continuous service improvements
Monitor system usage, trends, and data quality to proactively identify optimization opportunities

What we're looking for:

10–12+ years of experience in business systems analysis or similar roles in SaaS/PaaS environments
Strong hands-on experience with the ServiceNow platform and its ecosystem
Proven track record delivering enterprise-scale, multi-functional solutions
Deep understanding of integrations, data flows, and enterprise architecture
Ability to break down sophisticated problems and drive alignment across diverse stakeholders
Experience working in Agile environments and across the full SDLC

Technical Expertise:

ServiceNow modules: ITSM, HRSD, SPM, WSD, App Engine, Now Assist, Reporting, Integrations
Enterprise platforms: Workday, SAP, Okta, Microsoft 365, Slack
Proven understanding of integration patterns and standard processes
Familiarity with AI technologies and automation is a plus
Knowledge of cloud-based SaaS/PaaS architecture

How You Work:

You think strategically but are comfortable diving into details when needed
You build strong, trust-based relationships and influence without authority
You communicate clearly across both technical and non-technical audiences
You're proactive, organized, and focused on delivering high-quality outcomes
You thrive in sophisticated, fast-moving environments

Nice to Have:

ServiceNow certifications (CSA, CIS, etc.)
Experience with platform governance or Center of Excellence (CoE) models
Background in global or enterprise-scale organizations

Why This Role Matters:

This role plays a critical part in how our organization operates and scales. You'll directly influence how employees interact with enterprise systems, enabling better experiences, smarter workflows, and more efficient operations.

If you're eager to play a pivotal role in crafting and driving enterprise-scale solutions that directly impact how teams work and thrive, we'd love to hear from you.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Quick apply

Refine Your Search

technical lead – operations & critical programs jobs in county dublin

Senior Business Systems Analyst - ServiceNow

Associate Director, Program & Alliance Management

Senior Site Reliability Engineer

Quality & Training Specialist - Live and Monetization - Dublin - Dutch Speaker

Lead, Cloud Operations Engineering

Senior Talent Acquisition Specialist (6 Month Contract)

RSOC Operator

Director, Customer Success International

Senior Manager, Serialization Data Operations

Sales Enablement Manager

Bug Bounty Analyst

Senior Manager, EMEA Marketing

UKI Technology Consulting- Cybersecurity Governance, Risk, and Compliance Senior Associate / AM

HR Manager (4.5 days per week)

Senior Manager, Sales Operations

Full Stack Software Engineer - Team Lead, Charles River Development, Assistant Vice President

ERP Project Director

Lead Software Engineer - Financial Wellness

Microbiology and Sterility Assurance Lead

Data Governance & Quality Associate

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