Find Digital solution engineer, security we italian market Jobs in Dublin, D

Field Services Engineer
Viatel —Dublin, County Dublin
- €32,000–€38,000 a year
- Customer service
- Analysis skills
- No degree
Software Development Engineer - DevOps - Security
Workday —Dublin, County Dublin
- €72,000–€108,000 a year
- Full-time
- Azure
- Computer Science
- Java
BIM Graduate
Designer Group —Dublin, County Dublin
- Engineering
- Analysis skills
- Organisational skills
Quick apply
10d
Platform Engineer II
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
11d
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Business Support Engineer
Meta —Dublin, County Dublin
- Weekend availability
- Azure
- Computer Science
- Customer service
Platform Engineer
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- Azure
- Computer Science
- DevOps
Business Process Engineer
Elwood Roberts —Dublin, County Dublin
- €40,000–€70,000 a month
- Full-time
- Data analysis skills
- Analysis skills
- Project management
Quick apply
AI Platform Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Management
- Annual leave
Automation Engineer
NeoDyne —Dublin, County Dublin
- Overtime
- Customer service
- No degree
- Manufacturing
Quick apply
Founding Forward Deployed Engineer
BLP Digital AG —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- English
- Master's degree
Documentation Platform Engineer
Bentley Systems —DUBLIN 2, County Dublin
- Azure
- DevOps
- Engineering
Software Integration Engineer
PM Group —Dublin, County Dublin
- Computer Science
- Engineering
- SQL
Network Security Engineer
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Customer service
- Microsoft Office
Solutions Engineer
Laserfiche —Dublin, County Dublin
- Weekend availability
- Bachelor's degree
- Communication skills
AI Inference Engineer QVAC (100% remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- English
- Research
Senior UX Researcher (100% Remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- English
- Research
- Bachelor's degree
SRE- Availability Engineer
eBay Inc. —Dublin, County Dublin
- Weekend availability
- Computer Science
- Java
- Bachelor's degree
AI Research Engineer (Pre-training - LLM & Multi-Modal)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English

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Field Services Engineer

Viatel -
Dublin, County Dublin

Apply Now

Job details

€32,000–€38,000 a year

Qualifications

Customer service
LAN
Analysis skills
Computer networking
IT
Communication skills
CompTIA A+
Information Technology

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role:

As a Field Service Engineer, you will play an important role in delivering high-quality, hands-on technical support to our customers across client sites and branch locations. You will be responsible for resolving issues that require on-site attention, supporting hardware, software, networking, and connectivity needs, and ensuring that customers receive a professional, reliable, and friendly service.

This role would suit someone who enjoys working directly with customers, is confident troubleshooting technical issues in person, and takes pride in finding practical solutions. You will work closely with the wider support team to manage tickets, document resolutions clearly, and help improve the way services are delivered.

You will be expected to maintain strong technical knowledge, continue developing relevant certifications, and proactively identify opportunities to improve service quality, customer experience, and operational efficiency.

Responsibilities:

Deliver professional on-site technical support to customers, branch offices, and local client sites where issues cannot be resolved remotely.
Install, configure, update, repair, and support desktops, laptops, servers, printers, peripherals, and software applications.
Diagnose and resolve hardware, operating system, software, network, internet connectivity, cabling, and peripheral issues.
Troubleshoot local network issues, including LAN connectivity, Wi-Fi, cabling, internet access, and basic networking faults.
Provide clear, friendly, and customer-focused communication, explaining technical issues and fixes in simple terms.
Record all work accurately, keep support tickets updated, and document resolutions clearly in the relevant ticketing system.
Manage assigned tickets professionally, ensuring actions, updates, and follow-ups are completed in a timely manner.
Work with the wider support team to escalate issues where required and ensure customers receive a consistent service experience.
Identify recurring issues, service gaps, or improvement opportunities and proactively recommend practical enhancements.
Maintain and develop technical skills and certifications relevant to the role.
Requirements:
Must have own transport
Clean Full Drivers Licence
3rd level qualification in an IT-related discipline or equivalent practical experience.
Minimum of 2 years experience in a similar role.
CompTIA A+ or similar an advantage.
Proven experience in ICT Managed Services (MSP) environment an advantage.
Focused on building strong relationships and delivering exceptional customer service.
Demonstrable experience in delivering technical services meeting SLA/KPI objectives.
Ability to manage multiple customers and priorities simultaneously.
Knowledge of Microsoft Cloud, technical support services and tools and best practices.
Strong communication and client-facing skills with a customer-first mindset.
Excellent troubleshooting and analytical skills.
Highly organised with strong attention to detail.
Proactive and improvement oriented.
Professional, approachable and supportive mentor.

Apply Now

Refine Your Search

digital solution engineer, security we italian market jobs in dublin, d

Field Services Engineer

Software Development Engineer - DevOps - Security

BIM Graduate

Platform Engineer II

Senior Network Engineer - Solution Test

Business Support Engineer

Platform Engineer

Business Process Engineer

AI Platform Engineer

Senior Technical Support Engineer

Automation Engineer

Founding Forward Deployed Engineer

Documentation Platform Engineer

Software Integration Engineer

Network Security Engineer

Solutions Engineer

AI Inference Engineer QVAC (100% remote Worldwide)

Senior UX Researcher (100% Remote Worldwide)

SRE- Availability Engineer

AI Research Engineer (Pre-training - LLM & Multi-Modal)

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