About Weir & Sons:
Weir & Sons pride themselves on being a renowned family-run business, with fourth and fifth generation family members currently working at Weirs. Having been passed down through successive generations, each has made their own amendments and adjustments to suit the needs of present customers. Weir & Sons of the 21st century is a business that combines the talents of vibrant staff with the tradition of quality and service of days gone by. We pride ourselves on maintaining a wide diversity of luxury goods, catering to all budgets and tastes, with designs of the highest quality from leading manufacturers around the world. Weir & Sons is home to a wide range of departments boasting handpicked first-class staff with quality customer service skills and expert knowledge in their sector. All Weir & Sons employees are trained to the highest standard, committed to providing the ‘perfect experience.’
MAIN PURPOSE:
As a Department Manager, you will take ownership of the department’s performance, leading and proactively coaching a team of Luxury Sales Ambassador to achieve their individual, floor, and store targets. You will be responsible for leading the development of new and existing Clients. You will build passionate, highly motivated, and talented individuals who continue to grow in their careers, securing succession plans with this.
KEY RESPONSIBILITIES:
Brand Ambassador:
- Embody the Weir & Sons brand image for customers and the store team and have a strong understanding of the brand DNA.
- Lead by example in demonstrating role model behaviour that is representative of the Weir & Sons brand.
Team Management and Development:
- Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment that fosters cooperation and excellence.
- Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against expectations.
- Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact.
- Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPIs.
- Support and develop the team in building long-lasting Weir & Sons Client relationships, leveraging all resources and tools available.
- Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one-on-one meetings.
- Provide support and guidance to new joiners, ensuring their onboarding path is fully completed.
Client Management & General Store VM:
- Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
- Build further relationships with Weir & Sons clients to develop loyal clientele in order to reach sales objectives.
- Cultivate a client-centric mindset to always ensure the highest level of client experience.
- Develop the customer database by optimising data capture rate and integrity.
- Maintain store standards and assist with the implementation of all visual guidelines
Product:
- Focus on driving sales for an assigned category, analysing performance, and creating actions to improve and grow performance.
- Grow the team's technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc.
- Share feedback with the regional team on the performance, customer feedback, and market insights of the assigned product category.
Operations:
- Lead the opening and closing of the store, resolving difficult client engagements, escalating, or seeking support where necessary.
- Maintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented.
- Maintain inventory and be responsible for inventory management.
- Collaborate closely with the merchandise planner to manage the department's budget and stock purchasing decisions, ensuring optimal stock levels and alignment with sales targets and trends.
Profile
KEY REQUIREMENTS:
- Education: Degree level or above is desired.
- Experience: Minimum 5 years’ experience in luxury retail, with a minimum of 2 years managing a team.
- Software: Excellent working knowledge of Microsoft Office.
- Good team player with the ability to work independently with high levels of motivation. Effective communication and interpersonal skills, valuing and amplifying diversity.
- Strong commercial acumen.
- A client-centric mindset with a passion to exceed expectations.
- Ability to be agile, creative, and commercial in solution development.
- Passion towards and knowledge of Weir & Sons brand.
If you meet the above criteria and are ready to contribute to a dynamic team, we invite you to apply for the Department Manager position at Weir & Sons. Join us in maintaining our tradition of quality and service while helping to drive the business forward. Weir & Sons is an equal opportunity employer.
Pay: From €50,000.00 per year
Work Location: In person
