About Medserv
Medserv, an Irish company, is the market leader in providing medical billing and practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always Innovating, Being Trustworthy, Collaborating Positively and Delivering Results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Summary
We are seeking an experienced, commercially minded Manager to lead one of our operational teams. This is a high-impact role for a confident leader with a proactive, solutions-focused approach to delivering exceptional service, driving continuous improvement and building strong client partnerships. You will be accountable for the operational performance of the team, ensuring the timely and accurate processing of accounts, overseeing key client portfolios, resolving complex account issues and driving follow-up activities to maximise client revenue and service performance.
Strategically, you will act as a trusted client partner, leading meetings, supporting new business opportunities and representing Medserv with professionalism and credibility. You will build and maintain strong client relationships, oversee service delivery against agreed SLAs, resolve escalated issues and identify opportunities to strengthen partnerships and support business growth.
Responsibilities
- Act as the primary point of contact for client queries, ensuring timely resolution and high levels of client satisfaction.
- Build and maintain strong relationships with clients, representing the business at meetings and industry events where required.
- Lead weekly operational reviews, reporting on team performance, risks and service delivery to senior management.
- Lead and develop both on-site and remote teams across multiple locations, fostering a culture of accountability, collaboration and high performance.
- Ensure the accurate and timely processing of accounts by working closely with both on-site and remote teams
- Monitor outstanding accounts, workloads and productivity, ensuring resources are focused on key priorities.
- Manage departmental resources and budgets, monitoring expenditure and identifying opportunities to improve operational efficiency.
- Set, monitor and achieve team KPIs and quarterly objectives in partnership with the Operations Director.
- Analyse operational data to identify trends, drive continuous improvement and support business decisions.
- Ensure compliance with company policies, quality standards and regulatory requirements.
- This role leads both on-site and remote teams across multiple locations and requires a collaborative leadership style with a strong focus on performance, engagement and client service
Role Requirements
- Minimum of 3 years' experience leading operational teams.
- Proven experience managing both on-site and remote teams.
- Experience managing budgets, resources and operational performance.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Advanced Microsoft Excel skills, including PivotTables, advanced formulas and reporting
- Excellent communication and stakeholder management skills.
- Confident presenting to clients, senior management and larger groups.
- Ability to prioritise competing demands and deliver results in a fast-paced environment.
- Experience within healthcare or insurance claims would be advantageous.
Desirable Skills & Experience
- Demonstrated ability to influence, motivate and develop high-performing teams.
- Proactive, solutions-focused approach with the initiative to identify and implement improvements.
- Resilient and adaptable, with the ability to perform effectively in a fast-paced, changing environment.
- Commercially minded with strong decision-making and sound judgement.
- Strong commercial awareness with the ability to balance client expectations, operational performance and business priorities
What we offer
- Annual leave - 21 days' annual leave plus 2.5 discretionary company days
- Holiday Purchase Scheme (HPS) - purchase additional leave through our HPS
- Service-based leave accrual - accrue more leave the longer you're here
- Flexible start times - giving you greater flexibility to balance work and personal commitments
- Corporate health insurance – company-funded cover through Irish Life
- Enhanced pension - employer contributions above the statutory minimum
- Life assurance - available from day one
- Enhanced maternity and paternity leave – subject to eligibility
- Workcation opportunities – flexibility to work remotely from an approved location
- Funded gym membership – supporting your health and wellbeing with Flyefit
- Employee Assistance Programme (EAP) – confidential wellbeing support for you and your family
- Professional development – investment in training, certifications and career progression
- Sports and social programme - regular company events and team activities
- Tax-efficient benefits - including commuter travel support and the Bike to Work Scheme
- Travel Opportunities - travel to our sites in Poland and the UK
- Internal employee referral scheme– know someone that might be a fit - refer talented people from your network and receive a bonus for successful hires.
Additional Information:
- This is a hybrid-based role with core/anchor days required
- All offers of employment are subject to the candidate holding a valid permit to work in Ireland.
- Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice before applying
