Find Technical support servicenow Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- €60,000–€70,000 a year
- On call
- Azure
- AWS
- IT
ServiceNow System Architect
Capgemini Sogeti —Dublin, County Dublin
- English
- Leadership
- Communication skills
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
ServiceNow System Architect
Capgemini —Dublin, County Dublin
- English
- Leadership
- Communication skills
Sr Information Security Analyst
ServiceNow —DUBLIN 2, County Dublin
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply
10d
Field Operations Lead
Indra Sistemas S.A —Santry, County Dublin
- €34,134.19–€90,314.49 a year
- Weekend availability
- Hybrid work
- Maintenance
- Microsoft Office
- Analysis skills
- Employee assistance program
Quick apply
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Privileged Access Management Engineer
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
- Azure
- Oracle
- Windows
Quick apply
Senior Sales Compensation Analyst
DocuSign —Dublin, County Dublin
- Sales
- Microsoft Office
- Finance
12d
Field Operations Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- Recruiting
Quick apply
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
6d
IT Product Manager (LIMs)
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Agile
Quick apply
11h
Technology Operational Readiness Lead – Drug Product Manufacturing
PM Group —Dublin, County Dublin
- Manufacturing
- Leadership
- Communication skills
ServiceNow Architect
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- JavaScript
- Scripting
- Communication skills
Quick apply
Lead ServiceNow Engineer and Architect New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
3h

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Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
Develop and mentor a high-performing technical team. Lead, mentor, and develop a team of 3–5 Desktop Support Engineers. Local infrastructure and data centres.
€60,000–€70,000 a year

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

€60,000–€70,000 a year

Qualifications

Jira
Azure
AWS
ServiceNow
IT
Budgeting
Active Directory
Juniper

Full job description

Overview

Senior IT Lead & Client Success Manager

Location: Dublin, Ireland (On-site across two sites)
Salary: €60,000 to €70,000
Reports to: Head of IT Infrastructure / Head of Service Delivery

Shape the Future of IT Service Delivery

Are you an experienced IT leader who thrives on solving complex technical challenges while building trusted relationships with clients and senior stakeholders?

We’re looking for a Senior IT Lead & Client Success Manager to lead IT operations across our Dublin sites. This is a high-impact leadership role where you’ll combine strategic thinking with hands-on operational excellence, ensuring technology delivers measurable value to both our clients and the business.

You’ll become the face of IT for the Dublin operation—driving service excellence, leading a talented technical team, influencing senior leadership, and ensuring every technology investment supports business growth and customer success.

What You’ll Be Doing

Strategic Leadership & Business Partnership
Represent IT on the Dublin Leadership Team, helping shape strategic decisions and regional technology initiatives.
Own the regional IT operating and capital budgets, ensuring investments deliver measurable ROI, operational efficiencies, and commercial value.
Build strong relationships with clients, Technical Account Managers (TAMs), and senior stakeholders, positioning IT as a trusted business partner.
Support client retention, business growth, and new business opportunities through exceptional technology delivery.
Service Delivery Excellence
Take ownership of IT service delivery across both Dublin sites, ensuring SLA and OLA targets are consistently achieved.
Produce and present Quarterly Business Reviews (QBRs), providing clear reporting on service performance, infrastructure health, risks, and improvement initiatives.
Lead governance around change management, security, GDPR compliance, and business continuity planning.
Chair or contribute to Change Advisory Board (CAB) meetings for high-risk technical changes.
Leadership & People Management
Lead, mentor, and develop a team of 3–5 Desktop Support Engineers.
Drive performance management, coaching, succession planning, and professional development.
Act as the senior escalation point for Priority 1 and Priority 2 incidents.
Lead technical response during critical incidents while providing clear communication to executive stakeholders.
Manage and continuously improve a 24/7 on-call support model.
Infrastructure & Innovation
Ensure maximum availability and performance across:
Enterprise networking (Fortinet & Juniper)
Local infrastructure and data centres
End-user computing
Audio Visual technologies
Enterprise client applications
Collaboration platforms
Identify opportunities to modernise infrastructure and introduce innovative technologies.
Drive Continuous Service Improvement (CSI) initiatives that improve user experience while reducing operational costs.

Essential Experience

8+ years’ experience within enterprise IT environments.
Minimum 5 years leading IT teams within a BPO, Managed Services, or large enterprise environment.
Previous people management experience, leading and developing technical teams.
Strong commercial awareness with experience managing operational budgets.
Proven experience managing enterprise service delivery and stakeholder relationships.
Technical Expertise
You’ll have strong experience across several of the following:
ITIL v4 Foundation (Managing Professional desirable)
Fortinet and Juniper networking
Microsoft Azure and/or AWS
Active Directory & Okta
ServiceNow and/or Jira Service Management
Enterprise infrastructure
Hybrid environments
Identity and Access Management
IT Governance
Change Management
Business Continuity & Disaster Recovery
GDPR and Information Security
Personal Attributes
We’re looking for someone who can confidently bridge the gap between technology and business by:
Translating complex technical concepts into clear business outcomes.
Influencing senior leaders and executive stakeholders.
Remaining calm under pressure during critical incidents.
Building trusted relationships with clients and internal teams.
Leading with accountability, collaboration, and a customer-first mindset.
Continuously identifying opportunities for improvement and innovation.

Why Join Us?

This is an opportunity to play a pivotal role within a growing organisation where technology is central to operational success.

You’ll have the chance to:

Lead strategic IT initiatives that directly influence business performance.

Partner with global clients and senior leadership teams.

Drive innovation across modern enterprise technologies.

Develop and mentor a high-performing technical team.

Make a genuine impact on customer experience and business growth.

If you’re an experienced IT leader who combines technical expertise with commercial awareness and exceptional stakeholder management, we’d love to hear from you.

Apply today and help shape the future of IT service delivery in Dublin.

#LI-CW1

Apply Now

Refine Your Search

technical support servicenow jobs in dublin, d

Senior IT Lead and Delivery Manager

ServiceNow System Architect

IT Airport Engineer - Dublin Airport

ServiceNow System Architect

Sr Information Security Analyst

Field Operations Lead

Senior Account Executive - AI Software Sales & professional services

Privileged Access Management Engineer

Senior Sales Compensation Analyst

Field Operations Lead

Network Engineer

IT Product Manager (LIMs)

Technology Operational Readiness Lead – Drug Product Manufacturing

ServiceNow Architect

Lead ServiceNow Engineer and Architect New

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