Find Cloud support associate Jobs in Dublin, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Associate Deskside Support Engineer
Workhuman —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Windows
- Communication skills
- Free parking
- Annual leave
QA Automation Engineer, Charles River Development, Senior Associate
State Street —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Java
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Senior Cloud Support Engineer
Crusoe —Dublin, County Dublin
- Full-time
- Azure
- Management
- Computer Science
Quick apply
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Senior Associate, IT, Network Engineer (Fixed Term Contract - 12 Month)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Organisational skills
- Contracts
Data & AI Consultant – Associate Director - ROI / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Azure
- SQL
- Business development
Principal Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
Security Operations Center Technology Associate Manager
Accenture —Dublin, County Dublin
- Weekend availability
- AutoCAD
- Microsoft Excel
- Computer Science
5d
Cloud Engineer
Version 1 —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Employee assistance program
- Employee discount
Quick apply
11d
Cloud Security | Senior Associate | Cyber Security | Technology Consulting
PwC —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Payroll Associate
Guidewire Software —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Continuous improvement
Resource Forecasting & Documentation Coordinator
Ethos —Dublin, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
7d
Cloud Security Analyst
LTM —Dublin, County Dublin
- Azure
- AWS
- Scripting
Quick apply
Senior Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
Senior Associate, IT, AzureOps Engineer
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
- Annual leave
- Gym membership
Quick apply
Associate TSE II
MongoDB —Dublin, County Dublin
- Azure
- Windows
- Java

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

cloud support associate jobs in dublin, d

IT Support Engineer - Level 2

Associate Deskside Support Engineer

QA Automation Engineer, Charles River Development, Senior Associate

Associate Systems Administrator

Senior Cloud Support Engineer

Senior ICT Cloud & Security Engineer

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

Senior Associate, IT, Network Engineer (Fixed Term Contract - 12 Month)

Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions

Data & AI Consultant – Associate Director - ROI / Belfast

Principal Cloud & Kubernetes Engineer

Security Operations Center Technology Associate Manager

Cloud Engineer

Cloud Security | Senior Associate | Cyber Security | Technology Consulting

Payroll Associate

Resource Forecasting & Documentation Coordinator

Cloud Security Analyst

Senior Cloud & Kubernetes Engineer

Senior Associate, IT, AzureOps Engineer

Associate TSE II

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