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047.EI.26E – Administrator - Pensions Unit

Enterprise Ireland -
Dublin, County Dublin

Apply Now

Job details

€31,061–€63,059 a year

Qualifications

Microsoft Word
Microsoft Excel
Research
Human resources
IT
Communication skills

Full job description

Grade: Level C
Department: People Services
Division: People & Global Markets
Reporting to: Senior Executive, Pensions Unit
Location: East Point, Dublin
Job Reference: 047.EI.26E
Salary: €32,365
Closing Date: 27th July 2026

Applicants must have employment eligibility to work in Ireland and be available to work in the

Enterprise Ireland location specified for the role.

Background

Enterprise Ireland’s remit is to accelerate the development of world class Irish companies to achieve
leading positions in global markets. Our clients, employing over 230,000 people across Ireland, make
a significant contribution to the Irish economy. Our 2025-2029 strategy focuses on supporting Irish
business to accelerate sustainably and increase their contribution to economic growth. The
environment in which we and Irish businesses operate is constantly changing and Enterprise Ireland
must be resilient and proactive in managing these risks and opportunities.

Role Purpose

The successful candidate will have responsibility for a broad range of administrative activities within
the Pensions Unit. This includes conducting research and providing accurate, timely information to
retirees and former staff who are entitled to a preserved benefit pension. The role also requires regular
communication and engagement with retirees, bereaved family members and all relevant
stakeholders.

The post holder will work as part of a small team to deliver an efficient, high-quality administrative
service to current retirees, as well as former staff of the legacy Agencies regarding preserved benefit
pension entitlements.

Key Deliverables

Provide accurate and timely information to retirees, staff with preserved benefit entitlements under

former legacy Superannuation Schemes, and bereaved families regarding their pension rights and
payments.

Accurately calculate pension benefits in accordance with the relevant pension scheme regulations.

Liaise effectively with key stakeholders, including the HR, Pension and Payroll teams of EI, IDA

Ireland, SFI, Shannon Commercial Properties, Mercer, Department of Enterprise, Tourism and
Employment (DETE), and other external parties, on all pension-related matters.

Manage sensitive stakeholder interactions, exercising sound judgement and escalating cases

appropriately when required.

Maintain accurate and confidential records for retirees on the CORE system, including personal

information and payroll details.

Assist in monitoring and managing the Pensions Unit mailbox, ensuring queries are addressed

promptly and professionally.

Conduct research on current and historical pension matters to support decision-making and case

resolution.

Contribute to the review and updating of pension scales, processes, and procedures, ensuring ongoing

compliance and good practice.

Support the implementation of the Service Level Agreement between Enterprise Ireland and the

Department of Enterprise, Tourism and Employment on behalf of the Minister in respect of the relevant
superannuation schemes.

Provide general administrative support to the pension function and assist team members as required.

Functional Competencies (Key Skills & Knowledge)

Proven ability to handle and process confidential, sensitive and time-critical data with a high-level of

numeracy, accuracy and attention to detail is essential.

Strong IT literacy, including proficiency in MS Word and Excel, and the ability to learn new

technologies and Enterprise Ireland’s systems is essential.

Experience in managing and prioritising tasks to meet deadlines in a busy administrative environment

is essential.

Excellent communication skills, both oral and written, enabling clear and effective engagement with

colleagues and stakeholders is essential.

High standards of accuracy, risk awareness and sound judgement, particularly when working

independently to resolve issues.

Robust analytical and problem-solving skills, especially in interpreting complex information.

Strong interpersonal skills, with a co-operative, flexible attitude and the ability to contribute positively

within a team.

Ability to gather, interpret and present information clearly, methodically and professionally.

Clear understanding of confidentiality requirements, particularly when dealing with sensitive personal

information.

Demonstrated ability to absorb new information and a willingness to undertake training and ongoing

professional development.

Experience working in HR, pensions or financial administration is desirable.

Knowledge or understanding of pension legislation and its practical application is an advantage.

Enterprise Ireland Behavioral Competencies

Results Focused
The ability to be outcome and results focused with regard to business priorities and organisational
goals, monitoring progress and adjusting approach ensuring delivery against the appropriate
timescales.

Innovation and Risk-Taking
Actively encourages new ideas, experimentation and measured risk-taking, while always being on the
lookout for opportunities to continuously improve business processes and efficiencies within
Enterprise Ireland and client organisations.

Problem Solving and Decision-Making
The ability to be decisive and take tough decisions about clients, people and costs to deliver
sustainable results, using the analysis of information and situations to make logical and sound
decisions.

Client Focused
The ability to provide an excellent client service focusing on client needs and building and maintaining
effective personal and business relationships to advance clients’ objectives and EI strategy.

Communicating with Impact to Influence Others
Communicates in a manner that will persuade, convince, and influence their own staff and others, both
internally and externally, in order to motivate, inspire or encourage them to follow a particular course
of action.

Teamworking
Co-operates with colleagues, shares information and respects the opinions and values of staff
members. Understands the skills, experience and knowledge of staff members and maximises how
these can be utilised to the benefit of the department, the organisation and the client.

Embracing & Leading Change
Understands the business agenda of Enterprise Ireland and embraces changes for area of
responsibility and for external and internal clients.

Acting / Leading with Integrity
Communicates the Enterprise Ireland purpose, values and approach, acting genuinely and with
integrity, in a manner that builds trust and engages and motivates others.

Networking
Establishes and maintains mutually beneficial relationships with colleagues and other networks for the
purpose of sharing information.

Developing Yourself & Others
Creates an environment that enables you and others to excel in terms of job performance.

________________________________________________________________________________

Salary Scale

€32,365 to €59,185 per annum contributory superannuation
Rising to €61,115 & €63,059 by long service increments.

€31,061 to €56,377 per annum non-contributory superannuation
Rising to €58,194 & €60,018 by long service increments.

Candidates should note that entry will be at the minimum of the relevant scale and the rate of
remuneration may be adjusted from time to time in line with Government pay policy. Subject to
satisfactory performance, increments may be payable in line with current Government Policy.

** Point of entry on this salary scale may differ from the minimum point of the scale if the successful
candidate is a current public or civil servant. **

________________________________________________________________________________

Application and selection process

The selection process may include short-listing of candidates. The selection criteria will be based on
the essential requirements of the position. It is therefore important that you provide a detailed
and accurate account of where you believe your skills and experience meet
the essential requirements. This must be presented in the mandatory application form (maximum 2
pages – template attached) accompanying your CV.

A complete application includes:

1. A completed mandatory application form
2. A copy of your CV

Failure to submit the mandatory application form and CV may result in your application not
being considered.

To apply for the position, send a detailed CV and mandatory application form quoting the relevant
job number 047.EI.26E to [email protected] or contact Mia Craddock on 01 638
4400 on or before Monday, 27th July 2026.

ISSUED BY THE HR DEPARTMENT ON MONDAY, 6TH JULY 2026.

Enterprise Ireland is an equal opportunities employer

Apply Now

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