Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
5d
Senior Software Engineer / Web Developer (AEM)
PlayStation Global —Dublin, County Dublin
- €87,800–€131,800 a year
- Computer Science
- Java
- Master's degree
Quick apply
QA Automation Engineer, Charles River Development, Senior Associate
State Street —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Java
Staff/Lead Fullstack Engineer (Frontend-focused)
Mimica —Dublin, County Dublin
- Full-time
- Remote
- System design
- English
- Master's degree
- Annual leave
- Work from home
Lead Software Engineer - Workforce Experience Technology (Backend, AWS)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- System design
- Java
- AWS
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
Quick apply
11d
Senior Software Engineer - .NET
Capaciteam —Dublin, County Dublin
- €75,000–€85,000 a year
- Full-time
- DevOps
- AWS
- Analysis skills
Quick apply
9d
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Senior Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Founding Forward Deployed Engineer
BLP Digital AG —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- English
- Master's degree
11d
Privileged Access Management Engineer
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
- Azure
- Oracle
- Windows
Quick apply
Senior Full-Stack Developer
Citi —Dublin, County Dublin
- €71,440–€107,160 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Java
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
Manager of Software Engineering (AI Tooling)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Java
- AWS
- Agile
QA Engineer
CarTrawler —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Annual leave
- Employee assistance program
Senior Full Stack Developer (Angular / .NET)
Version 1 —Dublin, County Dublin
- €60,000–€75,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee assistance program
- Employee discount
Quick apply
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Senior Full-Stack Engineer
StoneX Group —Dublin, County Dublin
- Azure
- Computer Science
- English
3d
Software Engineer III - AI & IoT
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- System design
- Java
2d

I want to receive the latest job alerts for software engineer front end in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software engineer front end jobs near dublin, d

Technical Support Engineer jobs in Dublin, County Dublin

Full Stack Developer jobs in Dublin, County Dublin

Service Desk Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Quality Assurance Engineer jobs in Dublin, County Dublin

Renewable Energy Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Remote

Civil Engineer jobs in County Cork

Service Engineer jobs in County Cork

Senior Software Engineer jobs in Letterkenny, County Donegal

Technical Support Engineer jobs in Cork, County Cork

Automation Engineer jobs in County Limerick

Mechanical Engineer jobs in County Galway

Technical Support Engineer jobs in Remote

Robotics Engineer jobs in Dublin, County Dublin

Full Time jobs in Carrick On Shannon, County Leitrim

Full Stack Developer jobs in Mulhuddart, County Dublin

Full Time jobs in Carrickmacross, County Monaghan

Full Stack Developer jobs in Limerick, County Limerick

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
5 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

software engineer front end jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Senior Software Engineer / Web Developer (AEM)

QA Automation Engineer, Charles River Development, Senior Associate

Staff/Lead Fullstack Engineer (Frontend-focused)

Lead Software Engineer - Workforce Experience Technology (Backend, AWS)

Front-line Service Desk Engineer

Senior Software Engineer - .NET

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Senior Software Engineer

Founding Forward Deployed Engineer

Privileged Access Management Engineer

Senior Full-Stack Developer

Senior Software Engineer

German-Speaking Technical Support Engineer - Elastic Cloud Storage

Manager of Software Engineering (AI Tooling)

QA Engineer

Senior Full Stack Developer (Angular / .NET)

Lead Software Engineer

Senior Full-Stack Engineer

Software Engineer III - AI & IoT