Find Security engineer incident Jobs in Dublin 17, D

Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €63,400–€130,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
2d
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Sr. SDE, Workforce Solutions (WS)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Java
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
13d
Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Arthur Cox —Dublin, County Dublin
- Overtime
- Hybrid work
- Computer Science
- Customer service
- English
Quick apply
6d
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
Staff Site Reliability Engineer
Replit —Dublin, County Dublin
- Full-time
- Remote
- Mentoring
- Communication skills
- Python
- Life insurance
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Senior Site Reliability Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- DevOps
- AWS
- Mentoring
- Work from home
Network Operations Technician (SpaceXAI / Starlink)
SpaceXAI —Dublin, County Dublin
- €55,000–€110,000 a year
- Weekend availability
- Computer Science
- Data analysis skills
- SQL
- Life insurance
Quick apply
Site Reliability Engineer
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- Scripting
- Communication skills
- Annual leave
Quick apply
Senior Support Engineer - Dublin
OpenAI —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Relocation assistance
- Annual leave
Deskside Support Engineer
Systal Technology Solutions —Dublin, County Dublin
- Full-time
- Azure
- Windows
- IT
Cyber Operations Engineer
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- No degree
- Scripting
- Python
Software Development Engineer in Test (SDET)
Fiserv —Dublin, County Dublin
- Full-time
- Java
- AWS
- Software development
Hardware Desk Engineer
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Azure
- SQL
- Patient care
- Annual leave
- Employee assistance program
Quick apply
3d
Senior Lead – VOIP Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave

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Customer Experience Engineer

Microsoft -
Dublin, County Dublin

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Job details

Full-time
€63,400–€130,000 a year
2 days ago

Qualifications

Azure
Computer Science
Kubernetes
Engineering
PaaS
Bachelor's degree
IaaS
Information Technology

Full job description

Overview

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Customer Experience Engineer joining Azure Engineering Operations, you will work alongside a team that is customer-obsessed and driven by problem solving. Here, you will work on the latest Artificial Intelligence technologies and engage deeply with enterprise customers, giving you opportunities to influence both cloud strategy and product road maps by partnering directly with engineering teams. Innovation is at the heart of what we do, and you will create solutions to resolve complex engineering problems while surrounded by passionate professionals who believe that extraordinary support is vital to customer success.

In this role, you will orchestrate deep engagements in incident management, support, and enablement, amplifying the customer voice throughout our own team and the Cloud + Artificial Intelligence organization. You will have the unique ability to innovate ways to scale insights and solutions across our broad customer base, helping to shape the Quality vision for Azure. Diversity and inclusion are central to how we operate, empowering you to work authentically and achieve your career aspirations.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Conduct health checks to ensure customer environments are optimized and configured for deployment, and provide guidance on understanding and implementing new software updates and releases.
Serve as a connecting point and escalate specific customer issues to the appropriate teams, handling escalations from support or field teams and conducting root-cause analysis to ensure resolution.
Collaborate with product and business groups to understand customer product experiences and identify gaps, acting as the voice of the customer to inform future improvements.
Partner with internal teams such as program managers, software engineers, and customer service support to review, unblock, and resolve incidents and deliver solutions back to customers.
Gather feedback from customers and partners to identify feature and knowledge gaps, share best practices, and implement new features or tools to improve the Microsoft Azure experience.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND sufficient years of experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.

Preferred Qualifications

Proven years of customer facing experience.
Demonstrated experience supporting and troubleshooting enterprise-scale, mission-critical applications in a technology environment.
Proven customer-facing experience with a focus on resolving complex technical issues and driving successful outcomes.
Hands-on expertise in cloud technologies, particularly Azure Infrastructure (IaaS), Kubernetes, Data & Analytics, and Platform Services (PaaS).
Experience with on-call support, incident management, and service reliability in cloud environments.
Customer-focused mindset with a passion for delivering good customer experiences.
Growth mindset with the ability to quickly learn new technologies and adapt in a fast-paced environment.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Customer Experience Engineering IC3 - The typical base pay range for this role across Ireland is € 63,400.00 - € 105,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

Customer Experience Engineering IC4 - The typical base pay range for this role across Ireland is € 77,400.00 - € 130,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

security engineer incident jobs in dublin 17, d

Customer Experience Engineer

Senior IT Lead and Delivery Manager

Sr. SDE, Workforce Solutions (WS)

Deskside Support Engineer

IT Support Engineer - Level 2

Technical Support Engineer - Premium Accounts, Weekend Coverage

Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Site Reliability Engineer - Foundation Team

Staff Site Reliability Engineer

IT Airport Engineer - Dublin Airport

Software Development Engineer, AWS Incident Tooling & Response

Senior Site Reliability Engineer - Ireland

Network Operations Technician (SpaceXAI / Starlink)

Site Reliability Engineer

Senior Support Engineer - Dublin

Deskside Support Engineer

Cyber Operations Engineer

Software Development Engineer in Test (SDET)

Hardware Desk Engineer

Senior Lead – VOIP Engineer

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