Position Title: Housing Case Worker
The Employer: Crosscare is the social care agency of the Dublin Diocese and is a registered charity.
Crosscare delivers services with a servant leadership ethos. Cross care’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence.Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.
Location: Amiens Street
Work Schedule: Full Time 38.5 Hours per week, 7-day rota (including evening & weekends – Days)
Contract: Permanent
Salary: €39,625 - €49,205 Depending on Experience
Reporting to: Deputy Project/Project Leader
The Role: To provide a critical service in 24-hour short term residential services to adult men, women experiencing homelessness. Those living with us are placed with the aim of our services assisting them to secure a long-term home whilst ensuring all supports and personal attributes required to sustain their home are put in place. We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management in line with the DRHE Pathways Model.
Our services are challenging environments as we seek to achieve an inclusive approach working with people with complex issues.
This role is completely client focused consistently seeking the best outcome for those we work for.
General Responsibilities:
Key Responsibilities:
To implement the case management system and engage in one to one work with a specific allocated case load, from referral stage to disengagement. This includes HNA Assessment, Developing and implementing a comprehensive support plan, Updating the PASS System, advocating on behalf of the client, arranging meeting, linking the client in to appropriate services assisting each client in finding a long-term home.
To engage with and build professional trusting relationships with individual service users and, treating them with dignity and respect, and working within the values of Crosscare
Provide support to residents to establish tenancies by assisting them to identify suitable properties. This may include tasks such as searching relevant press publications and websites, contacting and visiting landlords and letting agencies. Arrange and accompany residents to viewings of properties and support them in negotiating with landlords where appropriate. This will include ensuring that the property meets safety standards and is well maintained.
Assist residents to understand and complete their Housing Assistance Payment (HAP) paperwork.
Assist residents to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.
Accompany the residents to the tenancy signing.
Refer each resident to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.
To carry out all duties connected with the operation of a residential service, resolving conflict, responding to health issues, premise management, taking referrals, welcoming and engaging with residents
To liaise with and advocate to a broad range of external service providers in addition to internal services
To work effectively as part of a team and being open to reasonable requests from Project Leader/Deputy in order to ensure effective working relationships and responses to residents
To work within the policies of Crosscare and the standard operating procedures of the project
To assist and contribute to the quality agenda in order to ensure that a consistent delivery of service and quality standards are adhered to in the project
To perform all the administrative duties relating to the role in order to ensure that the project runs smoothly
To observe all Health and Safety policies of the project and to be involved in continual quality improvement in order to ensure that the security of the building is maintained at all times day and night
Work experience and employment in homeless services, addiction services residential services, community and/or the youth work sector.
Additional training in:
Addiction
Mental Health
TCI
First Aid, CPR, AED
PASS
Counselling
ASIST
HNA & Case Management
Essential Requirements
Qualifications Required
Option 1:A BA Degree in Applied Social Care, Addiction, Mental Health, Nursing, Psychology, or an equivalent Level 7 qualification awarded under the National Framework of Qualifications (NFQ) / QQI.OR
Option 2:A minimum of a Level 6 qualification in Social Care or Addiction, awarded under the National Framework of Qualifications (NFQ) / QQI.
Experience Required
Due to the nature of the role, you will be expected to complete physically demanding tasks as required (including the use of stairways for ascending and descending due to services being multi-level), performing First Aid and CPR, and administering life-saving medication such as Naloxone, among others).
Desirable
Benefits:
Competitive salaries
Generous annual leave
Additional leave for long service
Training and Development Programmes
Employee Assistance Programme
Digital Doctor Service
Competitive pension plan
Bike to Work Scheme
In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.
Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.
Detailed information on all aspects of our work is available at www.crosscare.ie
Application Process: To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.
Closing date for applications is August 14th 2026
Garda Vetting will apply to this role
Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.
If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you
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