Find Call centre operations manager Jobs in Dublin, D

Asset & Wealth Management, Operations Oversight, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- In-person
- Employee assistance program
6d
Data Center Manager - Facilities
Elwood Roberts —Dublin, County Dublin
- €100,000–€120,000 a month
- Full-time
- Leadership
Quick apply
Security Operations Analyst – Fixed Term Contract – Dublin
Monument Re —Dublin, County Dublin
- On call
- English
- No degree
Clinical Secretary (High Speed Typist) - Neurocent Directorate
Beaumont Hospital —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
5d
Senior Risk Analyst
U.S. Bank National Association —DUBLIN 18, County Dublin
- €64,515–€75,900 a year
- Full-time
- Finance
- Bachelor's degree
- Business
Sr Consult, Client ServicesGFS
Northern Trust Corp. —Dublin, County Dublin
- Full-time
- No degree
- Banking
4d
Business Development Executive
apetito —Dublin, County Dublin
- Part-time
- Sales
- Marketing
- Customer service
- Annual leave
3d
Mobile Patrol Driver
BidvestNoonan —Swords, County Dublin
- €18 an hour
- 12 hour shift
- No degree
- Communication skills
- Annual leave
- Employee discount
Quick apply
Incident Response Senior Analyst - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Quick apply
General Contractor Sales Manager
Senneca Holding —Dublin, County Dublin
- Sales
- Marketing
- English
Quick apply
1d
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Network Development Engineer, Network - Core
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Scripting
- Linux
Senior Software Development Engineer, AWS RDS SQL Server
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Health Care Assistant - Theatre
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- No degree
Quick apply
Platform Engineer
Smartbox Group —Dublin, County Dublin
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Scripting
Quick apply
Senior Technical Engineer
Schneider Electric —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance program
Staff Nurse - Theatre; Anaesthetics and PACU
Beacon Hospital —Dublin, County Dublin
- Full-time
- Management
- Clinic
- Leadership
Quick apply
Clinical Specialist Physiotherapist, Outpatient Oncology Care (FTC)
Beacon Hospital —Dublin, County Dublin
- Full-time
- Leadership
Quick apply
Site Services Engineer
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Manufacturing
- Electrical Engineering
- Communication skills
Quick apply
Semi Skilled Fitter
Briggs Equipment —Ratoath, County Meath
- Overtime
- Engineering
- Forklift
- Communication skills
Quick apply

I want to receive the latest job alerts for call centre operations manager in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre operations manager jobs near dublin, d

Network Engineer jobs in Dublin, County Dublin

Physiotherapist jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Business Development Executive jobs in Dublin, County Dublin

Driver jobs in Swords, County Dublin

Healthcare Assistant jobs in Dublin, County Dublin

Security Analyst jobs in Dublin, County Dublin

Sales Manager jobs in Dublin, County Dublin

Senior Analyst jobs in Dublin, County Dublin

Registered Nurse jobs in Dublin, County Dublin

Site Engineer jobs in Dublin, County Dublin

Client Optimization Specialist jobs in Dublin, County Dublin

Procurement Specialist jobs in Dublin, County Dublin

Validation Engineer jobs in County Galway

Network Engineer jobs in Tipperary, County Tipperary

Network Engineer jobs in Drogheda, County Louth

Network Engineer jobs in Cork, County Cork

Physiotherapist jobs in Kinsale, County Cork

Physiotherapist jobs in Clane, County Kildare

Asset & Wealth Management, Operations Oversight, Associate, Dublin

Goldman Sachs -
Dublin, County Dublin

Apply Now

Job details

Full-time
6 days ago

Benefits

Employee assistance program
Childcare

Qualifications

Bachelor's degree
Communication skills
Banking
Time management

Full job description

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

YOUR IMPACT

We’re seeking an Operations Oversight Associate to support the governance, oversight, and performance monitoring of our centralised call centre and support teams. This role is responsible for monitoring operational performance, identifying risks and improvement opportunities, and providing management information, challenge, and governance support to ensure the delivery of positive customer outcomes.

WHAT YOU’LL DO:

Reporting to the Head of Delivery, act as a key support to ensure the Delivery centre is operating effectively and in line with its objectives
Responsible for providing oversight and governance of the contact centre experience and ensuring appropriate frameworks are in place to support delivery of customer outcomes
Monitor and report on operational performance against agreed service level targets, escalating risks and issues where necessary

Identify opportunities for strategic enhancement of existing processes to improve customer journeys and ensure organisational effectiveness
Provide governance support and senior review for complex customer escalations, offering guidance and support to the call centre manager to help resolve inbound escalations promptly and effectively, in line with procedures.
Review and sign off on processes, policies, and talking points for the centralised call centre.
Act as a senior point of escalation, reviewing and providing sign off on complaints.
Participate as key contributor or lead in projects as directed by the management team.

REQUIREMENTS

3+ years of relevant industry experience across retail banking
Excellent interpersonal, organizational, verbal and written communication skills
Demonstrated experience in customer journeys and operational procedures
Ability to develop strong relationships with key stakeholders and delegates across the organisation
Strong time management skills, ability to work to deadlines, and adapt in a dynamic environment
Desire to continually learn and ability to manage multiple priorities
Enjoys working in a fast-paced, changing, start-up environment
Bachelor’s degree preferred

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAssociate

OFFICE LOCATION(S)Dublin

JOB FUNCTIONCOO

DIVISIONAsset & Wealth Management

Apply Now

Refine Your Search

call centre operations manager jobs in dublin, d

Asset & Wealth Management, Operations Oversight, Associate, Dublin

Data Center Manager - Facilities

Security Operations Analyst – Fixed Term Contract – Dublin

Clinical Secretary (High Speed Typist) - Neurocent Directorate

Senior Risk Analyst

Sr Consult, Client ServicesGFS

Business Development Executive

Mobile Patrol Driver

Incident Response Senior Analyst - Dublin

General Contractor Sales Manager

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Network Development Engineer, Network - Core

Senior Software Development Engineer, AWS RDS SQL Server

Health Care Assistant - Theatre

Platform Engineer

Senior Technical Engineer

Staff Nurse - Theatre; Anaesthetics and PACU

Clinical Specialist Physiotherapist, Outpatient Oncology Care (FTC)

Site Services Engineer

Semi Skilled Fitter

I want to receive the latest job alerts for call centre operations manager in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected