Find Technical support agent Jobs in Dublin County Dublin

Customer Support Agent
EVO Payments International GmbH, Branch Ireland (Dublin) —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Research
Quick apply
7d
Technical Support Engineer
Salesforce —Dublin, County Dublin
- Full-time
- SQL
- JavaScript
- Scripting
11d
Content Strategist (Fixed-Term Contract)
Google —Dublin, County Dublin
- €90,000–€92,500 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
14d
Operations Officer - Resource Allocation Unit
DAA —Dublin, County Dublin
- Full-time
- Recruiting
- IT
- Communication skills
3d
Technical Recruiter
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Research
- Recruiting
- Communication skills
Rental Agent
Indie Campers —Dublin, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Technology Analyst
eBay Inc. —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- Project management
- AI
3d
Staff Product Designer - Design Systems - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Research
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Quick apply
AI & Data Applications Developer
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- Software development
- Annual leave
- Employee assistance program
Quick apply
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
Help Agent Manager, Industries
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Analysis skills
- Product management
4d
Motor Claims FNOL Agent
Sedgwick —Dublin, County Dublin
- Full-time
- Hybrid work
- Administrative experience
- No degree
- Data entry
- Employee assistance program
- Gym membership
11d
Head of Testing (AI)
Newcode.ai —Dublin, County Dublin
- Hybrid work
- Master's degree
- Analysis skills
- AI
Quick apply
7d
Technical Migration Delivery Sr Lead - Data 360 or Tableau Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- No degree
12d
AI Operator
saas.group —Dublin, County Dublin
- Remote
- English
- AI
Quick apply
Senior Solutions Engineer,Auth0
Okta —Dublin, County Dublin
- €104,000–€143,000 a year
- Sales
- Java
- Presentation skills
Quick apply
Organisation Excellence Systems Coordinator
FoodCloud —Tallaght, County Dublin
- €42,000–€45,000 a year
- Salesforce
- Mentoring
- Organisational skills
11d
Technical Migration Delivery Sr Lead - Marketing or Revenue Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- No degree
12d
Software Engineer (Generative AI and Innovation)
Marsh —Dublin, County Dublin
- Full-time
- AWS
- JavaScript
- AI
3d
Innovation Analyst
Arthur Cox —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
12d

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Customer Support Agent

EVO Payments International GmbH, Branch Ireland (Dublin) -
Dublin, County Dublin

Quick apply

Job details

Full-time
7 days ago

Qualifications

Customer service
No experience needed
Research
POS
Computer skills

Full job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Support Agent to join our ever evolving team and help shape the future of global commerce

What Part Will You Play?

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.
Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry.
Maintains an accurate and complete record of all inquires and problems handled.
Operates a personal computer, mainframe, software packages and front end programs related to the client.
Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent
Typically No Relevant Experience Required

Preferred Qualifications

Typically Minimum 2 Years Relevant Exp
Previous customer service experience

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Computer Skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
Research - Basic ability to research issues and resolve customer inquiries

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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Refine Your Search

technical support agent jobs in dublin county dublin

Customer Support Agent

Technical Support Engineer

Content Strategist (Fixed-Term Contract)

Operations Officer - Resource Allocation Unit

Technical Recruiter

Rental Agent

Technology Analyst

Staff Product Designer - Design Systems - 100% Remote - EMEA

AI & Data Applications Developer

Customer Success Manager

Help Agent Manager, Industries

Motor Claims FNOL Agent

Head of Testing (AI)

Technical Migration Delivery Sr Lead - Data 360 or Tableau Cloud

AI Operator

Senior Solutions Engineer,Auth0

Organisation Excellence Systems Coordinator

Technical Migration Delivery Sr Lead - Marketing or Revenue Cloud

Software Engineer (Generative AI and Innovation)

Innovation Analyst

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