Description
Customer Support Specialist | Cork office
Location - onsite in our Cork office, Mahon
Salary €29,900 gross per year + monthly performance bonus (up to 10%) and shift premium for hours between 10pm- 1am
Hours of work: shifts across 2:00 p.m. - 1:00 a.m. across Mon-Sun, subject to change
Start date: September 2026
Are you passionate about technology and helping people solve problems? We're launching an exciting new team at our Cork office, and looking for Customer Support Specialists to join us.
You'll be supporting customers of one of the world's leading privacy-focused tech companies—working at the forefront of creating a safer, more private internet. In this role you'll be assisting customers via chats, email, SMS and phone, troubleshoot technical issues, explain privacy and security concepts in simple language, and make a real difference for our client’s customers every single day.
What we offer:
Permanent employment contract
Performance-based bonus
Excellent career progression pathways and opportunities to advance your career
Great rewards for referring your friends
Multicultural work environment
Modern office with relaxation and play areas.
Onsite gym
Free car parking
Corporate Social Responsibility events and community projects
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and occupational health advisor
Subsidized canteen
This is a permanent role with real career growth potential.
The Role: What You'll Be Doing
Troubleshoot account, billing, login, subscription and product related issues
Handle customer inquiries across multiple channels: chat, email, SMS, and phone channels
Explain privacy and security concepts to customers in simple, clear language
Escalating complex cases to specialist teams as required
Document customer interactions thoroughly and maintain high quality ticket notes
Follow internal workflows, SOPs, and escalation processes accurately
Meet established performance expectations including quality, responsiveness, and customer satisfaction
Collaborate with cross-functional teams to improve processes and customer experience
Stay updated on product changes, workflows, and support processes
Handle sensitive customer information with professionalism and care
About YOU and YOUR skills:
C1/C2 level of English (written and spoken): you'll be communicating clearly with customers across multiple channels
Experience working in a customer support/customer facing role is highly preferred: you know how to handle inquiries professionally and efficiently
Strong attention to detail and organisational skills: accuracy matters, especially when handling sensitive privacy related data
Strong communication and problem solving skills: you can break down complex concepts and find solutions quickly
Comfortable supporting customers in a fast-paced, high-volume environment
Ability to learn new tools, systems, and workflows quickly
Have interest in privacy, cybersecurity, and online safety
At TELUS Digital, we're a global leader in digital customer experience. We partner with some of the world's most recognised technology brands to deliver outstanding customer support — and our Cork office is at the heart of that.
If you're ready to launch your career with a company that invests in its people, values your contributions, and offers real growth opportunities, we want to hear from you.
What happens next?
Apply now and our Recruitment team will be in touch shortly.
You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
