Find Call quality Jobs in Dublin, D

Customer Services Officer
Circle VHA —Dublin, County Dublin
- €28,332–€32,845 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
4d
Front Desk Attendant (Part-Time 22 hours p/w)
Respond Housing Association —Dublin, County Dublin
- €16.65 an hour
- Part-time
- Communication skills
Quick apply
3d
Maps Data Moderator with Flemish
Cognizant —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Communication skills
- Annual leave
6d
Manager, Customer Service
The Pokémon Company International —Dublin, County Dublin
- €82,000–€148,000 a year
- On call
- Customer service
- Project management
- Bachelor's degree
- Relocation assistance
- Gym membership
5d
Quality Assurance Specialist
Yuno Energy —Dublin, County Dublin
- €41,600 a year
- Full-time
- Analysis skills
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
5d
Student Services Officer (Student Care Specialisation)
ADC College —Dublin, County Dublin
- Full-time
- No degree
- In-person
- Sick pay
Corporate Security Officer
Securitas Ireland —Leopardstown, County Dublin
- €19.59 an hour
- Overtime
- Management
- Customer service
- English
- Employee assistance program
- Referral programme
Quick apply
Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €63,400–€130,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
2d
Helpdesk Tier 2 Analyst
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
4d
Open Positions at InteractiveAI
InteractiveAI —Dublin, County Dublin
- €50,000–€110,000 a year
- Communication skills
- Annual leave
Quick apply
Service Coordinator
Brennan & Co —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1h
EHS Officer (Evenings)
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Organisational skills
Customer Advisor
Charles Hurst Dublin —Dublin, County Dublin
- Up to €30,000 a year
- Full-time
- Sales
- Customer service
- No degree
- Annual leave
- Gym membership
Quick apply
11d
Pension & Investment Administrator
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
Quick apply
Analyst, Due Diligence
Prescient —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Clinical Secretary (High Speed Typist) - Neurocent Directorate
Beaumont Hospital —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
5d
Customer Service Executive
Workhuman —Dublin, County Dublin
- Full-time
- Spanish
- English
- Free parking
- Annual leave
Product Owner
Elwood Roberts —Dublin, County Dublin
- €380–€410 a day
- Full-time
- Salesforce
- Conflict management
- Agile
Quick apply
HR Advice Consultant
Peninsula —Dublin, County Dublin
- Up to €45,000 a year
- Full-time
- Research
- Microsoft Office
- Human resources
Quick apply
6d
Scrum Master
Version 1 —Dublin, County Dublin
- €60,000–€74,999 a year
- Hybrid work
- Oracle
- AWS
- Agile
- Employee assistance program
- Employee discount
Quick apply
3d

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Customer Services Officer

Circle VHA -
Dublin, County Dublin

Quick apply

Job details

Full-time
€28,332–€32,845 a year
4 days ago

Benefits

Annual leave

Qualifications

Filing
Microsoft Office
Communication skills

Full job description

About Us:Circle Voluntary Housing Association was set up in 2003 and is a leading provider of social housing in Ireland. Our vision is to make a real difference by delivering quality homes and innovative integrated housing solutions to individuals and families in Ireland. We are passionate about our people and the delivery of a tenant first service.

Our team members are the secret element of our success. Their experiences, competencies, values, knowledge, and perspectives are greatly valued and have significantly contributed to Circle delivering over 2,500 homes. They deliver services to over 5,000 people and help create thriving communities.

We are dedicated to finding the right people who embrace our purpose, vision, and values. In return we will support you to learn, grow and excel in an exciting, flourishing, diverse organisation. We are committed to fostering an inclusive and collaborative work environment, which values every person who works with us and all of those who live in our homes and communities.

Reflecting the growing diversity of the communities in which we work, we welcome applications from people of all cultures, nationalities, genders, members of the LGBTQ+ community and any background traditionally marginalised in society.

About the Role: The Customer Services Officer is the main contact point for our tenants, customers and other stakeholders. This role is part of our core Services team and will support all departments to deliver excellent repairs and tenancy services to our tenants in their homes. The Customer Services Officer is responsible for responding to customer queries, logging responsive repairs, dealing with all customer contact in a friendly, efficient, and calm manner. Whilst also providing the provision of information, signposting and services to customers across all aspects of housing and the property services Circle VHA provides.

Key Responsibilities:

Customer Services:

Manage all service enquiries to Circle VHA through multiple contact points (phone, email, webchat, web
Manage all interactions providing a service in line with Circle VHA’s WE HEAR values.
Provide a frontline repairs service by triaging and logging initial repairs calls and forwarding details of required follow-ups to the relevant team.
Contacting contractors to follow-up on outstanding repairs, cancelling and completing repairs as required,
Redirecting calls to relevant departments.
Maintain electronic records of all enquiries.
Forwarding customer complaints to relevant departments for follow-up.
Log any feedback received from customers.
Organising bulk communications to customers via text and email.
Liaise with internal and external stakeholders to provide a timely service to customers.
Support meaningful opportunities for customer engagement by promoting opportunities and attending activities in-person or online as required.
submissions and in person).
and attempt to reorganize repairs where non-access has been identified.

Administration:

Follow-up on results and feedback received from satisfaction surveys. Providing corrective and preventative actions to support continuous service improvement.
Support the development and review of Policies, Procedures, Guidelines and Processes with a focus on improving customer experience.
Support information gathering for specific requests such as Subject Access Requests.

General:

Provide all services having due regard to the regulatory framework.
Ensure that up-to-date and accurate information is maintained on all IT systems.
Contribute to developing service plans, team and individual targets.
Attend and positively contribute to team meetings.
Liaise with colleagues as required to ensure that information is appropriately shared and that customers receive a seamless service.
Provide a high-quality, customer-focused service at all times.
Provide cover for annual leave or sick leave for other team members.
Carry out all duties observing Circle VHA’s policies, procedures, processes and guidelines.
Undertake any other duties that are reasonably commensurate with the level of this post.

Key Skills Knowledge

Experience in working in a customer facing environment
Experience with computer filing system
Ability to prioritise
Ability to make and maintain working relationships
Good communication skills
Experience using Microsoft suite in a professional setting

Quick apply

Refine Your Search

call quality jobs in dublin, d

Customer Services Officer

Front Desk Attendant (Part-Time 22 hours p/w)

Maps Data Moderator with Flemish

Manager, Customer Service

Quality Assurance Specialist

Student Services Officer (Student Care Specialisation)

Corporate Security Officer

Customer Experience Engineer

Helpdesk Tier 2 Analyst

Open Positions at InteractiveAI

Service Coordinator

EHS Officer (Evenings)

Customer Advisor

Pension & Investment Administrator

Analyst, Due Diligence

Clinical Secretary (High Speed Typist) - Neurocent Directorate

Customer Service Executive

Product Owner

HR Advice Consultant

Scrum Master

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