Find Senior platform support engineer Jobs in Maynooth, Ke

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Senior Manager, Solutions Engineering, Okta
Okta —Dublin, County Dublin
- €140,000–€190,000 a year
- Sales
- Annual leave
6d
Senior Site Reliability Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- DevOps
- AWS
- Mentoring
- Work from home
Senior Engineer, Client Apps
Dolby —Dublin, County Dublin
- System design
- JavaScript
- Software development
Sr. Technical Program Manager, AWS Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- AWS
Senior Software Engineer, Application and OS Enablement
Dolby —Dublin, County Dublin
- Java
- C++
- Bachelor's degree
Senior/Principal Corporate Applications Engineer
Microchip Technology —Dublin, County Dublin
- Full-time
- Engineering
- System design
- English
Senior Flutter Developer
Holafly —Dublin, County Dublin
- Remote
- Master's degree
- AI
- Communication skills
- Relocation assistance
- Annual leave
Senior Software Engineer, Platform (based in Dublin OR Madrid)
Fresco —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- English
- Master's degree
- AWS
Quick apply
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Management
- Annual leave
11d
Senior Solutions Engineer,Auth0
Okta —Dublin, County Dublin
- €104,000–€143,000 a year
- Sales
- Java
- Presentation skills
Quick apply
Controls Engineer - BMS/BEMS
BMS Recruitment —Dublin, County Dublin
- €70,000–€90,000 a year
- Leaving certificate
- No degree
- Work from home
Quick apply
Senior Product Manager
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- No degree
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
QA Automation Engineer, Charles River Development, Senior Associate
State Street —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Java
Senior Product Manager, International
CarGurus —Dublin, County Dublin
- €90,000–€108,000 a year
- Analysis skills
- Product management
- Communication skills
Senior Technical Engineer
Schneider Electric —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance program
Senior Lead SRE (DSS)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Azure
- Oracle
- Java
13d
Head of Engineering (Europe, 100% remote)
LimeFlight —Dublin, County Dublin
- Full-time
- Remote
- Azure
- English
- Bachelor's degree

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€60,000–€70,000 a year

Qualifications

Jira
Azure
AWS
ServiceNow
IT
Budgeting
Active Directory
Juniper

Full job description

Overview:

Senior IT Lead & Client Success Manager

Location: Dublin, Ireland (On-site across two sites)
Salary: €60,000 to €70,000
Reports to: Head of IT Infrastructure / Head of Service Delivery

Shape the Future of IT Service Delivery

Are you an experienced IT leader who thrives on solving complex technical challenges while building trusted relationships with clients and senior stakeholders?

We’re looking for a Senior IT Lead & Client Success Manager to lead IT operations across our Dublin sites. This is a high-impact leadership role where you’ll combine strategic thinking with hands-on operational excellence, ensuring technology delivers measurable value to both our clients and the business.

You’ll become the face of IT for the Dublin operation—driving service excellence, leading a talented technical team, influencing senior leadership, and ensuring every technology investment supports business growth and customer success.

What You’ll Be Doing

Strategic Leadership & Business Partnership
Represent IT on the Dublin Leadership Team, helping shape strategic decisions and regional technology initiatives.
Own the regional IT operating and capital budgets, ensuring investments deliver measurable ROI, operational efficiencies, and commercial value.
Build strong relationships with clients, Technical Account Managers (TAMs), and senior stakeholders, positioning IT as a trusted business partner.
Support client retention, business growth, and new business opportunities through exceptional technology delivery.
Service Delivery Excellence
Take ownership of IT service delivery across both Dublin sites, ensuring SLA and OLA targets are consistently achieved.
Produce and present Quarterly Business Reviews (QBRs), providing clear reporting on service performance, infrastructure health, risks, and improvement initiatives.
Lead governance around change management, security, GDPR compliance, and business continuity planning.
Chair or contribute to Change Advisory Board (CAB) meetings for high-risk technical changes.
Leadership & People Management
Lead, mentor, and develop a team of 3–5 Desktop Support Engineers.
Drive performance management, coaching, succession planning, and professional development.
Act as the senior escalation point for Priority 1 and Priority 2 incidents.
Lead technical response during critical incidents while providing clear communication to executive stakeholders.
Manage and continuously improve a 24/7 on-call support model.
Infrastructure & Innovation
Ensure maximum availability and performance across:
Enterprise networking (Fortinet & Juniper)
Local infrastructure and data centres
End-user computing
Audio Visual technologies
Enterprise client applications
Collaboration platforms
Identify opportunities to modernise infrastructure and introduce innovative technologies.
Drive Continuous Service Improvement (CSI) initiatives that improve user experience while reducing operational costs.

Essential Experience

8+ years’ experience within enterprise IT environments.
Minimum 5 years leading IT teams within a BPO, Managed Services, or large enterprise environment.
Previous people management experience, leading and developing technical teams.
Strong commercial awareness with experience managing operational budgets.
Proven experience managing enterprise service delivery and stakeholder relationships.
Technical Expertise
You’ll have strong experience across several of the following:
ITIL v4 Foundation (Managing Professional desirable)
Fortinet and Juniper networking
Microsoft Azure and/or AWS
Active Directory & Okta
ServiceNow and/or Jira Service Management
Enterprise infrastructure
Hybrid environments
Identity and Access Management
IT Governance
Change Management
Business Continuity & Disaster Recovery
GDPR and Information Security
Personal Attributes
We’re looking for someone who can confidently bridge the gap between technology and business by:
Translating complex technical concepts into clear business outcomes.
Influencing senior leaders and executive stakeholders.
Remaining calm under pressure during critical incidents.
Building trusted relationships with clients and internal teams.
Leading with accountability, collaboration, and a customer-first mindset.
Continuously identifying opportunities for improvement and innovation.

Why Join Us?

This is an opportunity to play a pivotal role within a growing organisation where technology is central to operational success.

You’ll have the chance to:

Lead strategic IT initiatives that directly influence business performance.

Partner with global clients and senior leadership teams.

Drive innovation across modern enterprise technologies.

Develop and mentor a high-performing technical team.

Make a genuine impact on customer experience and business growth.

If you’re an experienced IT leader who combines technical expertise with commercial awareness and exceptional stakeholder management, we’d love to hear from you.

Apply today and help shape the future of IT service delivery in Dublin.

#LI-CW1

Apply Now

Refine Your Search

senior platform support engineer jobs in maynooth, ke

Senior IT Lead and Delivery Manager

Senior Manager, Solutions Engineering, Okta

Senior Site Reliability Engineer - Ireland

Senior Engineer, Client Apps

Sr. Technical Program Manager, AWS Manufacturing Operations

Senior Software Engineer, Application and OS Enablement

Senior/Principal Corporate Applications Engineer

Senior Flutter Developer

Senior Software Engineer, Platform (based in Dublin OR Madrid)

Senior Technical Operations Engineer, Manufacturing Operations

Senior Technical Support Engineer

Senior Solutions Engineer,Auth0

Controls Engineer - BMS/BEMS

Senior Product Manager

Technical Support Engineer - Premium Accounts, Weekend Coverage

QA Automation Engineer, Charles River Development, Senior Associate

Senior Product Manager, International

Senior Technical Engineer

Senior Lead SRE (DSS)

Head of Engineering (Europe, 100% remote)

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