Find Senior strategic account manager Jobs in Dublin 12, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Brand Manager
Zayan Agency —Dublin, County Dublin
- €40,248.61–€73,689.26 a year
- Part-time
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Work from home
- Gym membership
Quick apply
Senior Account Manager
Ogilvy —Dublin, County Dublin
- Marketing
- Microsoft Office
- Analysis skills
Director / Senior Manager Technical Services EMEA
Everpure —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
4d
Senior eCommerce Acceleration Manager - Hybrid
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
Finance ERP Transformation Director, Government & Public Services
Deloitte —Dublin, County Dublin
- €110,500 a year
- Full-time
- Oracle
- ERP systems
- AI
Senior Manager Perfect Store Independents Channels
PepsiCo —DUBLIN 2, County Dublin
- Microsoft Outlook
- Sales
- Master's degree
11d
Senior / Commercial Manager
Amey Ltd —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Strategic Account Manager – Rail
Murphy Geospatial —Dublin, County Dublin
- Full-time
- Hybrid work
- Construction experience
- Communication skills
- Gym membership
Quick apply
10d
Bid Senior Manager
PwC —Dublin, County Dublin
- Full-time
- Management
- Marketing
- Master's degree
Sr. Client Account Manager, Mid-Market UK/I
Pinterest —Dublin, County Dublin
- €73,664–€128,912 a year
- Marketing
- Analysis skills
- Bachelor's degree
Senior Business Development Manager
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Life insurance
Quick apply
Senior Sales Manager
Innalabs —DUBLIN 15, County Dublin
- Full-time
- Sales
- English
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Sales Development Strategy and Operations Manager
Okta —Dublin, County Dublin
- €78,000–€108,000 a year
- Sales
- Presentation skills
- AI
- Annual leave
13d
Regional Credit Manager
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
- Employee assistance program
5d
Procurement Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Master's degree
- Contracts
- Leadership
- Annual leave
Quick apply
10d
Treasury Transformation Manager
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Data analysis skills
- Gym membership
Senior Director, Network Pricing Strategy
Optum —Dublin, County Dublin
- Full-time
- Leadership
- Analytics

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

senior strategic account manager jobs in dublin 12, d

Senior IT Lead and Delivery Manager

Brand Manager

Senior Account Manager

Director / Senior Manager Technical Services EMEA

Senior eCommerce Acceleration Manager - Hybrid

Lean Six Sigma Digital Transformation Leader

International Strategy & Operations Senior Manager, Commerce (French Speaking)

Finance ERP Transformation Director, Government & Public Services

Senior Manager Perfect Store Independents Channels

Senior / Commercial Manager

Strategic Account Manager – Rail

Bid Senior Manager

Sr. Client Account Manager, Mid-Market UK/I

Senior Business Development Manager

Senior Sales Manager

Sales Development Strategy and Operations Manager

Regional Credit Manager

Procurement Manager

Treasury Transformation Manager

Senior Director, Network Pricing Strategy

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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