Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
Senior Flutter Developer
Holafly —Dublin, County Dublin
- Remote
- Master's degree
- AI
- Communication skills
- Relocation assistance
- Annual leave
Forward Deployed Engineer III, Generative AI, Google Cloud
Google —Dublin, County Dublin
- €122,000–€125,000 a year
- Full-time
- Microsoft Excel
- Doctoral degree
- Computer Science
6d
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Incident Management Engineer II - bilingual (Mandarin & English), AWS Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Financial Crime Technical Business Analyst – AMLA Implementation
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Marketing
- Data analysis skills
12d
Fullstack Developer
Holafly —Dublin, County Dublin
- Remote
- DevOps
- JavaScript
- AI
- Annual leave
Staff Forward Deployed Engineer, Google Cloud Consulting (Multiple Languages)
Google —Dublin, County Dublin
- €150,000–€154,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Doctoral degree
11d
People Technology Platform Engineer (Workday)
Sony Interactive Entertainment —Dublin, County Dublin
- €50,000–€83,000 a year
- Hybrid work
- System design
- Agile
- Wellness program
- Annual leave
6d
Senior Engineer, Full Stack Developer
Analog Devices —Glasnevin, County Dublin
- Full-time
- Computer Science
- System design
- Master's degree
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Weekend availability
- Computer Science
- English
- AWS
Software Development Engineer in Test (SDET)
Fiserv —Dublin, County Dublin
- Full-time
- Java
- AWS
- Software development
Civil Engineering Apprenticeship
DAA —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- English
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Solutions Architect – 12-Month Rolling Contract | Dublin (Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
- Hybrid work
- AWS
- In-person
- Communication skills
Site Reliability Engineer - Foundation Team
Global-e —Dublin, County Dublin
- Full-time
- DevOps
- AWS
- Budgeting
Quick apply
Senior Manager, Platform Engineering
Prove —Dublin, County Dublin
- €120,000–€140,000 a year
- Remote
- Computer Science
- System design
- Java
- Employee assistance program
6d
Senior Backend Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- Python
- Work from home
Senior Bridge Engineer - Dublin or Cork
Roughan & O'Donovan —Dublin, County Dublin
- English
- Analysis skills
- Internship
Principal Software Engineer, AWS Lambda
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- C++

I want to receive the latest job alerts for bridge engineer in donnybrook, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bridge engineer jobs near donnybrook, d

Devops Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Solution Architect jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Incident Manager jobs in Dublin, County Dublin

Principal Software Engineer jobs in Dublin, County Dublin

Bridge Engineer jobs in Dublin, County Dublin

Back End Developer jobs in Dublin, County Dublin

Senior Developer jobs in Dublin, County Dublin

Civil Engineer jobs in Dublin, County Dublin

Full Stack Developer jobs in Dublin, County Dublin

Software Test Engineer jobs in Dublin, County Dublin

Principal Engineer jobs in Dublin, County Dublin

Devops Engineer jobs in Galway, County Galway

Junior Cloud Engineer jobs in Dublin, County Dublin

Energy Engineer jobs in Dublin, County Dublin

Credit Analyst jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin 16, County Dublin

Platform Engineer jobs in Remote

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
14 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

bridge engineer jobs in donnybrook, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Senior Flutter Developer

Forward Deployed Engineer III, Generative AI, Google Cloud

Senior IT Lead and Delivery Manager

Incident Management Engineer II - bilingual (Mandarin & English), AWS Incident Detection and Response

Financial Crime Technical Business Analyst – AMLA Implementation

Fullstack Developer

Staff Forward Deployed Engineer, Google Cloud Consulting (Multiple Languages)

People Technology Platform Engineer (Workday)

Senior Engineer, Full Stack Developer

Incident Management Engineer (Korean/English bilingual), Incident Detection and Response

Software Development Engineer in Test (SDET)

Civil Engineering Apprenticeship

Software Development Engineer, AWS Incident Tooling & Response

Solutions Architect – 12-Month Rolling Contract | Dublin (Hybrid)

Site Reliability Engineer - Foundation Team

Senior Manager, Platform Engineering

Senior Backend Engineer - Ireland

Senior Bridge Engineer - Dublin or Cork

Principal Software Engineer, AWS Lambda