Job Description
Job Title: Medical Secretary
Company: Hibernian Urology Ltd
Reporting to: Practice Manager or nominated representative
Bases: Carrickmines, Dublin 18 / Beacon Hospital, Sandyford / Bons Secours Hospital, Glasnevin. The successful candidate must have their own car and be willing to travel between these locations within Dublin as required.
Contract Type: Full-time (part-time considered for a candidate with the right level of experience)
Hours of work: 40 hours per week. Mon to Fri – 9am to 5.30pm, variable with 2 early morning starts at 7.30am in either hospital.
Flexibility: We are a flexible employer. Depending on practice needs, we may be able to facilitate up to one week of unpaid leave per month, and we are open to discussing part-time hours with a candidate who has the right level of experience.
About the Practice
We are a reputable & busy private medical practice with admitting rights in Beacon Hospital and Bon Secours Hospital Glasnevin. We pride ourselves on delivering exceptional patient care in a friendly and professional environment. Our practice offers a wide range of Urology services. The practice office is based in Carrickmines D18.
Job Summary
We are seeking an organized and efficient Medical Secretary to join our team. The ideal candidate will participate in ensuring smooth operation of the practice by managing administrative tasks, handling patient inquiries, and maintaining accurate records. This role requires excellent communication skills, a keen eye for detail, and the ability to multitask in a busy environment. We are more interested in employing a person with the right personality traits and communication skills, empathy and kindness, diligence and accuracy, rather than someone with extensive medical experience. We work as a team so interpersonal skills and an ability to work together are essential.
Key Responsibilities:
1. Administrative Support: Provide comprehensive administrative support to medical staff, including scheduling appointments, managing calendars, and coordinating clinics.
2. Patient Interaction: Greet patients, answer phone calls, and respond to emails in a professional and courteous manner. Assist patients with inquiries, appointment bookings, and follow-up care.
3. Record Keeping: Maintain accurate and confidential patient records, ensuring all information is up-to-date and filed correctly. Manage electronic health records (EHR) and paper files.
4. Billing and Invoicing: Process patient payments, and prepare invoices.
5. Office Management: Maintain office equipment, and ensure a clean and welcoming, safe environment.
6. Correspondence: Manage correspondence, including letters, emails, and reports.
7. Compliance: Ensure the practice adheres to all relevant regulations and standards, including data protection and confidentiality policies.
8. Consultant Liaison: Liaise with the consultant; attend clinics with the consultant.
Qualifications and Skills:
· Education: A relevant qualification in medical administration or a related field is preferred but is not mandatory.
· Experience: 2 years' experience in a similar role, preferably within a medical setting is desirable but not essential. Training can be provided on site for a suitable candidate.
· Technical Skills: Ideally proficiency in using medical software, CRM (customer relationship management) systems, and standard office applications (MS Office Suite).
· Communication: Excellent verbal and written communication skills. Ability to interact professionally with patients, medical staff, and external stakeholders.
· Language: Excellent command of spoken and written English, with the ability to communicate clearly, patiently and confidently – an essential part of supporting our patient population, many of whom are older adults.
· Customer Service: Proven experience in a customer-facing role, with strong empathy and a genuine commitment to providing an excellent patient experience.
· Organizational Skills: Strong organizational and multitasking abilities. Attention to detail, accuracy and consistent follow-up on outstanding tasks and patient queries are essential.
· Interpersonal Skills: Compassionate and patient-focused with a friendly and approachable demeanour.
· Problem-Solving: Ability to handle stressful situations calmly and efficiently. Proactive in identifying and resolving issues.
· Confidentiality: Commitment to maintaining patient confidentiality and handling sensitive information with discretion.
· Transportation: Own car and full driving licence are essential, along with a willingness to travel within Dublin between our Carrickmines office, Beacon Hospital, Sandyford, and Bon Secours Hospital, Glasnevin.
How to Apply: Interested candidates are invited to submit their CV along with a cover letter outlining their relevant experience and why they think they are a suitable fit for this role.
Please send your application to [email protected] for attention Fiona Gallagher
Join our team and contribute to delivering high-quality healthcare in a supportive and professional environment. We look forward to hearing from you!
We will be reviewing candidates on an ongoing basis
July 2026 Ref FG01.07.26
Pay: €29,000.00-€40,000.00 per year
Benefits:
Application question(s):
- Do you currently have the legal right to live & work in Ireland, without requiring sponsorship?
- Do you have full access to a car?
Language:
- and write fluently in English? (preferred)
Work Location: In person
