Find Quality manager Jobs in Tallaght, County Dublin

Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
11d
Brand Manager
Zayan Agency —Dublin, County Dublin
- €40,248.61–€73,689.26 a year
- Part-time
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Work from home
- Gym membership
Quick apply
12d
Manufacturing Process Technician
Amgen —Dún Laoghaire, County Dublin
- €39,477.40–€53,410.60 a year
- English
- Leaving certificate
- No degree
Property and Asset Manager
Fold Housing Association —Santry, County Dublin
- €66,722–€77,668 a year
- On call
- Microsoft Excel
- Maintenance
- Contracts
Laboratory & Quality Manager
The Company of Goldsmiths of Dublin The Assay Office —DUBLIN 2, County Dublin
- Full-time
- Master's degree
- No degree
- Leadership
Tenant Relations Officer - Cost Rental
Respond Housing Association —Dublin, County Dublin
- €45,995–€59,471 a year
- Full-time
- No degree
- In-person
- Communication skills
Quick apply
Supply Chain Coordinator
National Organic 160 Products Ltd —Bray, County Wicklow
- From €38,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Employee discount
- Sick pay
Quick apply
Client Project Manager - Workplace Technology (Full Time)
Hamilton Robson Limited —Dublin, County Dublin
- €65,000–€90,000 a year
- Full-time
- Microsoft Office
- Project management
- Budgeting
- Wellness program
Quick apply
Service Delivery Manager - Dublin
Version 1 —Dublin, County Dublin
- €60,000–€74,000 a year
- Full-time
- Hybrid work
- Oracle
- Management
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Assistant Recruitment Manager
Manor Homecare —Maynooth, County Kildare
- €42,000–€45,000 a year
- Microsoft Office
- Administrative experience
- Supervising experience
- Free parking
Quick apply
Service Advisor
Rathcoole Commercial Vehicle Testing Centre Ltd —South Dublin, County Dublin
- €45,000–€52,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
9d
Account Manager
Sodexo —DUBLIN 15, County Dublin
- €65,000–€85,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee assistance program
Quick apply
11d
Scheduler/ Planner
Virgin Media Television —Ballymount, County Dublin
- €40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance program
Quick apply
5d
Quality Manager
Crown Roofing & Cladding Ltd —Blanchardstown, County Dublin
- Full-time
- Organisational skills
- Construction experience
- Communication skills
- Wellness program
- Employee assistance program
Quick apply
4d
EN - Area Manager
Hana Group —Dublin, County Dublin
- €45,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Restaurant experience
- Free parking
- Annual leave
Quick apply
HR Administrator
Sims IVF —Dublin, County Dublin
- €30,000–€40,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Estate Manager
Rapport —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hospitality
- Customer service
- Maintenance
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
- Sales
- English
- Bachelor's degree
Assistant Catering Manager
Apleona Ireland —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Management
- Budgeting
- Communication skills
Quick apply
Registration Manager Fix Term Contract
Nua Healthcare —Naas, County Kildare
- €50,000–€55,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Quick apply
9d

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Service Desk Manager

Viatel -
Dublin, County Dublin

Apply Now

Job details

€60,000–€70,000 a year
11 days ago

Qualifications

ConnectWise
Azure
Customer service
Analysis skills
ServiceNow
Leadership
Communication skills
Intune

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role:

Are you passionate about delivering excellent customer service and leading high-performing technical teams? Join Viatel Digital Services as our Service Desk Manager and play a key role in our managed services leadership team.

Reporting to the Head of Managed Services, you will lead our Service Desk Engineers and Contact Centre team, ensuring we consistently deliver high-quality support and great outcomes for our customers.

We're looking for an experienced people manager who can motivate and develop a team while driving service performance and continuous improvement. You'll bring a strong understanding of modern IT services and technologies, including Microsoft Cloud, Azure, Copilot and Cybersecurity, along with a genuine commitment to customer satisfaction.

This is an opportunity to make a real impact in a growing technology business. If you enjoy leading people, improving services and building strong customer relationships, we'd love to hear from you.

Responsibilities:

Service Desk & Customer Support Leadership

Lead the Contact Centre and Service Desk teams and manage day-to-day operations.

Ensure consistent delivery of high-quality support services in line with SLAs, KPIs.

Overall service ticket management responsibility meeting customer expectations.

Co-ordinate investigation and resolution major issues with other technical teams.

Improve processes to increase efficiency and customer satisfaction.

Lead and innovate by extending the use of AI and automation technologies.

Maintain documentation for procedures, standards, and recurring issues.

Member of the Managed Services Management team.

Team Leadership & Development

Develop and instill a positive, collaborative and customer-focused culture.

Track performance metrics covering response & resolution times and SLA compliance.

Coach and support staff, including training, mentoring, and performance management.

Implement individual skills development and professional certification plans.

Conduct regular one-to-one meetings, team meetings and performance reviews.

Overall resource and schedule management responsibility.

Customer Service Management

Member of Service Management Team for Key Customers.

Prepare and present at customer service reviews.

Lead service escalations and manage communication with customers and stakeholders.

Manage onboarding / introduction of new customers into Managed Services.

Build strong relationships and maintain high levels of customer satisfaction.

Technical Oversight

Provide technical guidance and advice to the Service Desk Team Leads and Engineers.

Maintain a strong technical knowledge in use such as Microsoft 365, Azure, Copilot, Intune, Microsoft Security services and Cybersecurity management platforms.

Manage escalations of technical issues impacting delivery of ICT User Support Services.

Collaborate with Viatel Systems Services Manager to ensure Systems Management related incidents are managed in a timely and professional manner.

Requirements:

Proven experience in managing a Service Desk team ideally within a Managed Service Provider (MSP) environment.

Highly focused on delivering exceptional customer service.

Demonstrable experience in delivering services meeting SLA/KPI objectives.

Experienced in managing and improving ITIL processes (i.e. incident, service request, escalation, and problem management) and ITSM tools (e.g. ConnectWise, ServiceNow).

Strong technical knowledge of Microsoft Cloud, cybersecurity tools & security best practices.

Strong communication and client-facing skills with a customer-first mindset.

Strong people management and coaching ability.

Excellent troubleshooting and analytical skills.

Highly organised with strong attention to detail.

Proactive and improvement oriented.

Professional, approachable and supportive mentor.

Technical Requirements & Experience

ITIL certified Or relevant experience

Microsoft Certifications in M365, Azure, Security Administration and Modern Workplace.

Knowledge of cybersecurity frameworks and compliance standards.

Minimum of 2 years experience in a similar role

Excellent Client facing skills

Excellent analytical / Problem solving skills

If you are a detail-oriented, technically skilled and customer-focused person with a passion for providing excellent support, we encourage you to apply for this exciting Service Desk Manager opportunity.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Our Benefits:

Health insurance contribution
Pension (company matched up to 5%)
Discounted Broadband
Income protection
Maternity/Paternity Benefit
Flexi Days during summer months

Apply Now

Refine Your Search

quality manager jobs in tallaght, county dublin

Service Desk Manager

Brand Manager

Manufacturing Process Technician

Property and Asset Manager

Laboratory & Quality Manager

Tenant Relations Officer - Cost Rental

Supply Chain Coordinator

Client Project Manager - Workplace Technology (Full Time)

Service Delivery Manager - Dublin

Assistant Recruitment Manager

Service Advisor

Account Manager

Scheduler/ Planner

Quality Manager

EN - Area Manager

HR Administrator

Estate Manager

Sr. Revenue Activation Manager - EMEA

Assistant Catering Manager

Registration Manager Fix Term Contract

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