Find Customer success manager Jobs in Cork, C

Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
1d
IT Portfolio Delivery Manager
Synergy Flavors —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
IT Portfolio Delivery Manager
Carbery —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
Account Manager (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Time management
Quick apply
Senior Production Manager
Kerry —Carrigaline, County Cork
- Continuous improvement
- Manufacturing
- Leadership
- Annual leave
- Employee assistance program
Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
5d
Assistant Manager
Søstrene Grene —Cork, County Cork
- €30,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Quick apply
8d
Sales Executive (Hardware Solutions)
AMAX —Cork, County Cork
- €55,000–€65,000 a year
- Full-time
- Bachelor's degree
- In-person
- AI
Quick apply
General Manager
Planet Health Club —Cork, County Cork
- Full-time
- Management
- Customer service
- Leadership
Quick apply
11d
Materials Program Manager
Cognex Corporation —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Customer Manager (French-speaking)
OpenText —Cork, County Cork
- Sales
- English
- Leadership
5d
Material Handler Coordinator / Inventory Management Specialist
Avantor —Cork, County Cork
- Full-time
- Customer service
- Analysis skills
- Project management
Business Development Manager - Ireland (Cork)
OrderYOYO —Cork, County Cork
- €32,000–€35,000 a year
- Full-time
- Sales
- Fuel card
Quick apply
Department Manager
Decathlon UK —Cork, County Cork
- €33,000 a year
- Weekend availability
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Profit sharing
3d
Lead Contract Manager (Spanish & Italian speaker)
HubSpot —Cork, County Cork
- Remote
- Spanish
- English
- Mentoring
Quick apply
Driver Valetor
Europcar —Cork, County Cork
- Weekend availability
- No degree
- Organisational skills
- Mechanical knowledge
- Annual leave
- Employee assistance program
Engineering Project Manager
Apple —Cork, County Cork
- Computer Science
- Engineering
- Project management
23h
Manager, Support Engineering
Wiz, Inc. —Cork, County Cork
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Assistant Restaurant Manager
Flynn's Cush Hospitality Group. —Cork, County Cork
- €40,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- No degree
- Employee discount
Quick apply
8d
Graduate Management Trainee - Cork
Enterprise Mobility —Cork, County Cork
- Full-time
- Management
- Customer service
- Bachelor's degree

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Manager, Program Management, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Recruiting
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience in defining and implementing process improvement initiatives using data and metrics
Experience using data visualization tools
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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customer success manager jobs in cork, c

Manager, Program Management, Audits and Insights

IT Portfolio Delivery Manager

IT Portfolio Delivery Manager

Account Manager (Cork)

Senior Production Manager

Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland

Assistant Manager

Sales Executive (Hardware Solutions)

General Manager

Materials Program Manager

Customer Manager (French-speaking)

Material Handler Coordinator / Inventory Management Specialist

Business Development Manager - Ireland (Cork)

Department Manager

Lead Contract Manager (Spanish & Italian speaker)

Driver Valetor

Engineering Project Manager

Manager, Support Engineering

Assistant Restaurant Manager

Graduate Management Trainee - Cork

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