Find It Jobs in Greystones, Ww

Service Desk Analyst - Dublin 1
Ergo —Dublin, County Dublin
- Monday to Friday
- Software troubleshooting
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Senior IT Systems Administrator
Ergo —Dublin, County Dublin
- Azure
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Intercom —Dublin, County Dublin
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- Annual leave
- Referral programme
Quick apply
Network Engineer, Deployment & Support
Meta —Dublin, County Dublin
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Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
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Optical Network Engineer
Elwood Roberts —Dublin, County Dublin
- €90,000–€100,000 a month
- Full-time
- Bachelor's degree
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Quick apply
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Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
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Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
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Quick apply
Account Executive - IT - EMEA
Rippling —Dublin, County Dublin
- Hybrid work
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Temp - Information Technology Cross-Function Associate
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Microsoft Excel
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Cloud Network Engineer
Paymentology —Dublin, County Dublin
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Senior IT Business Analyst - Lead to Cash
Aptiv plc —Dublin, County Dublin
- Computer Science
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Salesforce —Dublin, County Dublin
- Full-time
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IT Project Manager
Chadwicks Group —Dublin, County Dublin
- Project management
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IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
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IT Field Engineer
Ergo —Dublin, County Dublin
- English
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- IT
Senior IT Business Analyst – Record to Report
Aptiv plc —Dublin, County Dublin
- Oracle
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CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
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Quick apply

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Service Desk Analyst - Dublin 1

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Software troubleshooting
Microsoft Office
Organisational skills
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Information Technology

Full job description

Location: Dublin 1

Job Type : Permanent

Work Type: Onsite (Hybrid flexibility after a while)

Role Type: First Line Technical Support

Overview of Role

We are seeking a Service Desk Analyst to provide first line technical support to internal staff and a client based in Dublin 1. The role requires strong troubleshooting skills across hardware, software, and common business applications, with responsibility for analysis, diagnosis, resolution, and escalation of IT issues. This is a Monday to Friday onsite position. The structure below is aligned to the Dublin 1 Service Desk Analyst specification and common service desk requirements reflected in similar roles.

Role & Responsibilities:
Assume ownership of allocated support cases and ensure prompt, professional resolution.

Install, configure, and troubleshoot IT software and hardware.

Raise service tickets and escalate issues using the correct procedures when anomalies are identified.

Maintain technical knowledge of products, services, and solutions, and support service levels across the client base.

Document technical information, site details, problem resolution, and knowledge base content in OneNote and the ITSM tool.

Maintain inventories, licensing, user access, security records, and monitor remote managed service applications.

Skills, Qualifications & Experience

Excellent communication skills and telephone manner.

Strong organisational skills and incident management experience, including managing expectations and communication.

Basic Active Directory administration for users and security groups.

Strong knowledge of Microsoft operating systems and Office 365.

Experience:
Previous experience in a busy IT service desk or desktop support environment.

Experience using ITSM or call logging systems to record, track, and escalate incidents.

Experience with networking basics such as TCP/IP, switching, and fire-walling.

Education & Certifications:
IT qualifications desirable, including MCSA, A+, N+, and MTA.

ITIL qualification preferable but not essential.

MCP certification desirable.

Industry standard accreditation's such as Microsoft, Cisco, or Citrix are desired.

Visa:
Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, Ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

it jobs in greystones, ww

Service Desk Analyst - Dublin 1

Senior IT Systems Administrator

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Network Engineer, Deployment & Support

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Account Executive - IT - EMEA

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Senior IT Business Analyst - Lead to Cash

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