Find Desktop support Jobs in Dublin, D

Service Desk Analyst - Dublin 1
Ergo —Dublin, County Dublin
- Monday to Friday
- Software troubleshooting
- Microsoft Office
- No degree
M365 Support Engineer
Ergo —Dublin, County Dublin
- Azure
- Windows
- No degree
Helpdesk Engineer - Dublin 15
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
13h
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
Care Coordinator/Administrator
Better At Home —Dublin, County Dublin
- From €14.15 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
14h
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Senior IT Systems Administrator
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
Product Designer
Holafly —Dublin, County Dublin
- Remote
- Annual leave
Mobile Application Developer
Connect IT Software —Dublin, County Dublin
- Microsoft Outlook
- Maintenance
- JavaScript
IT Field Engineer
Ergo —Dublin, County Dublin
- English
- No degree
- IT
Front Desk Hospitality Agent
Sonder Holdings —Dublin, County Dublin
- Weekend availability
- English
- Continuous improvement
- Restaurant experience
Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
- Azure
- Computer Science
- Master's degree
QA Engineer - Salon Ops (Reporting) 6 Month Maternity Cover
Phorest —DUBLIN 1, County Dublin
- Hybrid work
- Agile
- Communication skills
- Employee assistance program
Quick apply
Staff Software Engineer - Client Apps
Dolby —Dublin, County Dublin
- System design
- JavaScript
- Software development
Field Service Engineer
Landmark Technologies Ltd —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
Engineer, PC Apps
Dolby —Dublin, County Dublin
- Windows
- C++
- Software development
Manager Security Operations
Maples Group - Legal Services —DUBLIN 2, County Dublin
- On call
- Analysis skills
- Presentation skills
- No degree
- Life insurance
Head/Director of Product (AI Insights & Automation)
Mimica —Dublin, County Dublin
- Full-time
- Remote
- English
- AI
- Annual leave
- Work from home
Staff/Principal Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Annual leave
- Work from home
Senior FX Currency Admin Implementation Specialist
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree

I want to receive the latest job alerts for desktop support in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support jobs near dublin, d

Head Of Product jobs in Dublin, County Dublin

Engineer jobs in Swords, County Dublin

Support Engineer jobs in Dublin, County Dublin

Senior IT Manager jobs in Dublin, County Dublin

Care Coordinator jobs in Dublin, County Dublin

Service Desk Analyst jobs in Dublin, County Dublin

Product Designer jobs in Dublin, County Dublin

Operations Manager jobs in DUBLIN 2, County Dublin

Field Engineer jobs in Dublin, County Dublin

Senior Systems Administrator jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Product Marketing Manager jobs in County Dublin

“senior Product Manager” jobs in Dublin, County Dublin

Head Of Engineering jobs in Dublin, County Dublin

Semiconductor Engineer jobs in Dublin, County Dublin

Sales Engineer jobs in Dublin, County Dublin

Engineer jobs in County Kerry

Civil Engineer jobs in County Cork

Internship Internship, Electronics Engineer jobs in Dublin, County Dublin

Quality Assurance Engineer jobs in Limerick, County Limerick

Service Desk Analyst - Dublin 1

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Software troubleshooting
Microsoft Office
Organisational skills
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Information Technology

Full job description

Location: Dublin 1

Job Type : Permanent

Work Type: Onsite (Hybrid flexibility after a while)

Role Type: First Line Technical Support

Overview of Role

We are seeking a Service Desk Analyst to provide first line technical support to internal staff and a client based in Dublin 1. The role requires strong troubleshooting skills across hardware, software, and common business applications, with responsibility for analysis, diagnosis, resolution, and escalation of IT issues. This is a Monday to Friday onsite position. The structure below is aligned to the Dublin 1 Service Desk Analyst specification and common service desk requirements reflected in similar roles.

Role & Responsibilities:
Assume ownership of allocated support cases and ensure prompt, professional resolution.

Install, configure, and troubleshoot IT software and hardware.

Raise service tickets and escalate issues using the correct procedures when anomalies are identified.

Maintain technical knowledge of products, services, and solutions, and support service levels across the client base.

Document technical information, site details, problem resolution, and knowledge base content in OneNote and the ITSM tool.

Maintain inventories, licensing, user access, security records, and monitor remote managed service applications.

Skills, Qualifications & Experience

Excellent communication skills and telephone manner.

Strong organisational skills and incident management experience, including managing expectations and communication.

Basic Active Directory administration for users and security groups.

Strong knowledge of Microsoft operating systems and Office 365.

Experience:
Previous experience in a busy IT service desk or desktop support environment.

Experience using ITSM or call logging systems to record, track, and escalate incidents.

Experience with networking basics such as TCP/IP, switching, and fire-walling.

Education & Certifications:
IT qualifications desirable, including MCSA, A+, N+, and MTA.

ITIL qualification preferable but not essential.

MCP certification desirable.

Industry standard accreditation's such as Microsoft, Cisco, or Citrix are desired.

Visa:
Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, Ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

desktop support jobs in dublin, d

Service Desk Analyst - Dublin 1

M365 Support Engineer

Helpdesk Engineer - Dublin 15

IT Airport Engineer - Dublin Airport

Care Coordinator/Administrator

Cloud Support Consultant

Senior IT Systems Administrator

Product Designer

Mobile Application Developer

IT Field Engineer

Front Desk Hospitality Agent

Senior IT Lead and Delivery Manager

QA Engineer - Salon Ops (Reporting) 6 Month Maternity Cover

Staff Software Engineer - Client Apps

Field Service Engineer

Engineer, PC Apps

Manager Security Operations

Head/Director of Product (AI Insights & Automation)

Staff/Principal Product Designer

Senior FX Currency Admin Implementation Specialist

I want to receive the latest job alerts for desktop support in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected