Find Cloud systems engineer | Jobs in County Cork

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
DevOps Engineer III
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- DevOps
- System design
Sr IAM Engineer – SAP Security (Integration)
McKesson —Cork, County Cork
- €66,000–€110,000 a year
Sr. Cloud Applications Engineer (SRE) | Cork
OpenText —Cork, County Cork
- On call
- Azure
- AWS
- Continuous improvement
Technical AI Enablement Senior Engineer
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Azure
- Computer Science
- SQL
- Wellness program
- Employee stock purchase plan
2d
Applied AI Engineer Graduate
Trend Micro —Cork, County Cork
- Full-time
- Azure
- Computer Science
- Master's degree
7d
Technical Support Engineer (PowerScale)
Dell Technologies —Cork, County Cork
- Full-time
- Azure
- Software troubleshooting
- AWS
11d
Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Software Principal Engineer
Dell Technologies —County Cork
- Full-time
- No degree
- Agile
- Linux
Network Lead
PM Group —Cork, County Cork
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Software Engineer
Corca Health —University College Cork, County Cork
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Flexitime
- Gym membership
Quick apply
IT Support Engineer (Level 2)
PFH Technology Group —Cork, County Cork
- Oracle
- Computer Science
- Windows
Quick apply
10d
Support Engineer IAM ( OneLogin)
One Identity —Cork, County Cork
- Full-time
- Azure
- Salesforce
- Windows
Business Systems Engineer (Cork)
Qumulo —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
Staff Engineer
MongoDB —Cork, County Cork
- On call
- Hybrid work
- Azure
- Java
- AWS
10d
Senior Software Engineer – Sensors (Cork, Ireland)
Qualcomm —Cork, County Cork
- Azure
- Doctoral degree
- Computer Science
- Employee stock purchase plan
Senior Software Engineer, C2C Services
MongoDB —Cork, County Cork
- Azure
- Java
- AWS
Senior Site Reliability Engineer
OpenText —Cork, County Cork
- On call
- Computer Science
- DevOps
- Windows
Senior AI Security Tools Automation Engineer (Senior Software Engineer)
Dell Technologies —Cork, County Cork
- Full-time
- Computer science
- Computer Science
- Windows
Regional Production Engineer
Raidió Teilifís Éireann —Cork, County Cork
- €42,854–€71,605 a year
13d

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

cloud systems engineer | jobs in county cork

Solutions Architect – Contact Center (Cloud & AI)

DevOps Engineer III

Sr IAM Engineer – SAP Security (Integration)

Sr. Cloud Applications Engineer (SRE) | Cork

Technical AI Enablement Senior Engineer

Applied AI Engineer Graduate

Technical Support Engineer (PowerScale)

Level 2 Engineer

Software Principal Engineer

Network Lead

Senior Software Engineer

IT Support Engineer (Level 2)

Support Engineer IAM ( OneLogin)

Business Systems Engineer (Cork)

Staff Engineer

Senior Software Engineer – Sensors (Cork, Ireland)

Senior Software Engineer, C2C Services

Senior Site Reliability Engineer

Senior AI Security Tools Automation Engineer (Senior Software Engineer)

Regional Production Engineer

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