Find Engineering specialist Jobs in Bray, Ww

Customer Support Specialist - EMEA
Mercury.com —Dublin, County Dublin
- €40,300–€48,900 a year
- Weekend availability
13d
Client Project Manager - Workplace Technology (Full Time)
Hamilton Robson Limited —Dublin, County Dublin
- €65,000–€90,000 a year
- Full-time
- Microsoft Office
- Project management
- Budgeting
- Wellness program
Quick apply
BaSE Specialist
UPS —Finglas, County Dublin
- Full-time
- Engineering
- System design
- Microsoft Office
Property and Asset Manager
Fold Housing Association —Santry, County Dublin
- €66,722–€77,668 a year
- On call
- Microsoft Excel
- Maintenance
- Contracts
Full-Stack Engineer
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Account Executive
Zendesk —Dublin, County Dublin
- €111,000–€167,000 a year
- Full-time
- Sales
- Research
- Bachelor's degree
GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Microsoft Office
- AWS
Full Stack Developer
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- DevOps
- SQL
Software Engineering Manager
Viasat, Inc. —DUBLIN 2, County Dublin
- Full-time
- Mentoring
- Agile
- AI
Sr Machine Learning / AI Engineer / MLOps Engineer
Workday —Dublin, County Dublin
- €96,000–€144,000 a year
- Full-time
- Doctoral degree
- Computer Science
- System design
Cobol and SQL Mid Level Developer and Support Specialist
Version 1 —Dublin, County Dublin
- €350–€400 a day
- Hybrid work
- Azure
- Oracle
- Java
- Employee assistance program
- Employee discount
Quick apply
Data Annotation and Quality Specialist (Healthcare)
Akara Robotics —DUBLIN 8, County Dublin
- €30,000–€35,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
- Annual leave
Quick apply
Senior Technical Solutions Consultant, Data Engineering
Google —Dublin, County Dublin
- €120,000–€123,000 a year
- Full-time
- Bachelor's degree
- No degree
3d
Commissioning Specialist, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree
Forward Deployed Engineer - Polish Speaking
Salesforce —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- English
10d
Assistant Project Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Project management
- Annual leave
Quick apply
.Net Engineer (DevOps)
AMCS Group —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Engineering
Quick apply
DevOps Engineer (Azure)
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- DevOps
- Python
- Annual leave
Quick apply
10d
Junior QA, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Java
- Analysis skills
- JavaScript
- Store discount
- Annual leave
3d

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Customer Support Specialist - EMEA

Mercury.com -
Dublin, County Dublin

Apply Now

Job details

€40,300–€48,900 a year
13 days ago

Benefits

Stock Options

Qualifications

Slack
Zendesk

Full job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.

Our Support team is expanding to match this growth, and we're continuing to grow our EMEA team to provide strong coverage for our clients across the working week. As part of this, we're looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and competence when they have questions or needs that aren't being met by our product. You'll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.

You'll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!
Schedule options:
- Sunday - Thursday
- Tuesday - Saturday
- Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!
Your working schedule will be fixed - this is long-term commitment, not a rotating shift

Here are some things you'll do on the job:

Answer user questions over chat & email
Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
Identify the systemic flaws that lead to user problems
Work with our engineering team to find and squash bugs
Communicate our users' needs to our partner banks and work with them to improve their products and processes
Write help articles and FAQs
Learn our internal tools and figure out how to improve them
Put in place processes to make your job more efficient
Help with other compliance and customer tasks
Create and sustain warm relationships with our users
Help build out the customer support and ops infrastructure at Mercury

You should:

Have 3+ years of experience in a Customer Experience / Customer Support role
Experience with Zendesk
Consistently exercise empathy
Exude competence
Always seek to answer the question behind the question
Understand how to translate convoluted banking or engineering terminology into clear, human user communication
Enjoy thinking about how to automate as much of your job as possible
Keep a clean, ordered Slack and inbox
Stay calm and collected while working on ten things at once
Feel confident talking with startup folks in person or over chat
Use creativity while working within difficult constraints
Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
And ideally, have a love for language

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

Ireland (any location): €40,300 - €48,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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Refine Your Search

engineering specialist jobs in bray, ww

Customer Support Specialist - EMEA

Client Project Manager - Workplace Technology (Full Time)

BaSE Specialist

Property and Asset Manager

Full-Stack Engineer

Account Executive

GreyMatter Specialist

Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations

Full Stack Developer

Software Engineering Manager

Sr Machine Learning / AI Engineer / MLOps Engineer

Cobol and SQL Mid Level Developer and Support Specialist

Data Annotation and Quality Specialist (Healthcare)

Senior Technical Solutions Consultant, Data Engineering

Commissioning Specialist, Colo Regional Engineering

Forward Deployed Engineer - Polish Speaking

Assistant Project Manager

.Net Engineer (DevOps)

DevOps Engineer (Azure)

Junior QA, IT & Digital

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