Find Team leader Jobs in Oldtown, D

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Team Leader
Costa Coffee —Dublin, County Dublin
- Part-time
- Leadership
- Employee discount
Quick apply
9d
Security Team Lead - Security Officer
BidvestNoonan —Swords, County Dublin
- €16.21 an hour
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Cleaning Team Leader - Full time
Mitie —Dublin, County Dublin
- €17.56 an hour
- Full-time
- Cleaning
- Employee assistance program
Quick apply
10d
Clinic Manager Accelerator Team - South County Dublin
Therapie Clinic —Dublin, County Dublin
- €40,000–€49,250 a year
- Management
- Sales
- Customer service
- Annual leave
11d
Customer Operations Team Lead M/F/D
Hager Group —Dublin, County Dublin
- ERP systems
- Continuous improvement
- Communication skills
10d
Production Team Leader
Keelings —Dublin, County Dublin
- Full-time
- Leadership
Quick apply
Team Lead, Ads Solutions Engineering
Google —Dublin, County Dublin
- €144,000–€148,000 a year
- Full-time
- Computer Science
- Engineering
- SQL
3d
Workplace Experience Ambassador Team Lead
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
6d
Analytics Team Lead
Citco —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Engineering
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
6d
Global Labelling Director (Team Lead), Content
Novartis —Dublin, County Dublin
- €90,300–€167,700 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
3d
Release & QP Team Lead
Perrigo —DUBLIN 2, County Dublin
- Writing skills
- Bachelor's degree
- Manufacturing
11d
Data Team Lead/Senior Data Team Lead
IQVIA —Dublin, County Dublin
- Analysis skills
- Bachelor's degree
- Leadership
Housekeeper Team Leader - Full Time
Leevin —Dublin, County Dublin
- €14.65 an hour
- Weekend availability
- Hospitality
- English
- No degree
Quick apply
4d
Team Leader - Front of House - Pret a Manger
Carebrook Ireland —DUBLIN 2, County Dublin
Quick apply
Team Leader - Kitchen - Pret a Manger
Carebrook Ireland —DUBLIN 2, County Dublin
Quick apply
Healthcare Assistant senior/team lead
Be Independent Homecare —Dublin, County Dublin
- €17–€28 an hour
- Full-time
- English
- No degree
- Annual leave
- Referral programme
Quick apply
Maintenance Site Team Leader - Warehouse Automation & Robotics
Exotec —Dublin, County Dublin
- Maintenance
- SQL
- In-person
Quick apply
Customer Service & Sales Team Leader - 12 Month Contract
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- No degree
- AI
6d

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Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

team leader jobs in oldtown, d

Team Manager- Dublin

Team Leader

Security Team Lead - Security Officer

Cleaning Team Leader - Full time

Clinic Manager Accelerator Team - South County Dublin

Customer Operations Team Lead M/F/D

Production Team Leader

Team Lead, Ads Solutions Engineering

Workplace Experience Ambassador Team Lead

Analytics Team Lead

Workplace Experience Ambassador Team Lead

Global Labelling Director (Team Lead), Content

Release & QP Team Lead

Data Team Lead/Senior Data Team Lead

Housekeeper Team Leader - Full Time

Team Leader - Front of House - Pret a Manger

Team Leader - Kitchen - Pret a Manger

Healthcare Assistant senior/team lead

Maintenance Site Team Leader - Warehouse Automation & Robotics

Customer Service & Sales Team Leader - 12 Month Contract

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