Find It service desk Jobs in Dublin, D

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
5d
Community Associate
WeWork —Dublin, County Dublin
- Full-time
- Hospitality
- Bar
- Sales
Workplace Experience Associate
DocuSign —Dublin, County Dublin
- Remote
- Hospitality
- Google Suite
- Maintenance
Clerical Officer / Ward Clerk
Beaumont Hospital —Dublin, County Dublin
- €31,934–€49,416 a year
- Part-time
- Leaving certificate
- No degree
3d
Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
4d
Administrative Assistant 1 (contract)
Microsoft EMEA —DUBLIN 22, County Dublin
- €16 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Global Operations Systems Engineer
Digital Realty —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Customer service
- Bachelor's degree
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
GCC Analyst II
Digital Realty —Dublin, County Dublin
- 12 hour shift
- Customer service
- No degree
- Organisational skills
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
HVAC Service Technician, Trane Ireland Limited
Trane Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- Microsoft Office
- Manufacturing
- Life insurance
ITIL Business Analyst (12-month FTC)
Arthur Cox —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- English
- Analysis skills
- Annual leave
Quick apply
Sales and Administrative Support (part-time)
Rockwell Automation —Dublin, County Dublin
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Global Support Contract Specialist
Salesforce —Dublin, County Dublin
- Full-time
- Google Suite
- Sales
- Salesforce
4d
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Field Service Engineer
Landmark Technologies Ltd —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
DLP Analyst
Primark —DUBLIN 1, County Dublin
- Analysis skills
- Communication skills
12d
Front Desk Hospitality Agent
Sonder Holdings —Dublin, County Dublin
- Weekend availability
- English
- Continuous improvement
- Restaurant experience
Business Development Representative, Emerging AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

5 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

it service desk jobs in dublin, d

IT Helpdesk Support Technician

Community Associate

Workplace Experience Associate

Clerical Officer / Ward Clerk

Technical Support Engineer - Elastic Cloud Storage

Administrative Assistant 1 (contract)

Global Operations Systems Engineer

Senior Manager, Accounts Receivable, Credit & Collections

GCC Analyst II

Forward Deployed Software Engineer

Customer Service Administrator (6-month FTC)

HVAC Service Technician, Trane Ireland Limited

ITIL Business Analyst (12-month FTC)

Sales and Administrative Support (part-time)

Global Support Contract Specialist

Helpdesk Assistant Team Leader

Field Service Engineer

DLP Analyst

Front Desk Hospitality Agent

Business Development Representative, Emerging AI Products

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