Find Head coach Jobs in Tallaght, D

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Group Head of Talent Acquisition
Bon Secours Health System Ireland —Dublin, County Dublin
- Full-time
- Social media management
- Microsoft Office
- Analysis skills
4d
Data Platform Squad Lead
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
Human Resources Business Partner
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
- Microsoft Excel
- Clinic
- Analysis skills
- Employee assistance program
Quick apply
Bid Senior Manager
PwC —Dublin, County Dublin
- Full-time
- Management
- Marketing
- Master's degree
Finance Operations Manager
Mater Private Network —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
7d
EMEA Head of Enterprise Risk
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Bachelor's degree
- No degree
- Business
Coffeeangel | Assistant Manager
Coffeeangel —DUBLIN 2, County Dublin
- Weekend availability
- Hospitality
- Management
- Mentoring
- Annual leave
- Sick pay
Quick apply
Associate Director - FP&A
Ergomed —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Analysis skills
- Continuous improvement
Quick apply
Regional Finance Assistant
Special Olympics —Dublin, County Dublin
- €39,185.39–€42,412.13 a year
- Full-time
- English
- Project management
TEAM LEAD – DEVELOPMENT PORTFOLIO
Plan International Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
Quick apply
Player and Game Lead - Performance Support
Football Association of Ireland —DUBLIN 15, County Dublin
- Hybrid work
- Management
- Mentoring
- Communication skills
- Free parking
- Employee assistance program
Quick apply
8d
Area Sales Manager
ghd Hair —Dublin, County Dublin
- Full-time
- Doctoral degree
- Sales
- Social media management
7d
Office Supervisor
apetito —Dublin, County Dublin
- €17.50 an hour
- Full-time
- Sales
- Leadership
- Marketing
- Annual leave
Internal Audit Senior Manager
Primark —DUBLIN 1, County Dublin
- Project management
- Leadership
- Communication skills
Sales Host
Everlast Gyms —DUBLIN 1, County Dublin
- Part-time
- Gym membership
Quick apply
Regional Manager (Dental) Dublin
Total Dental Ireland —Dublin, County Dublin
- €44,000–€48,000 a year
- Full-time
- Clinic
- Leadership
Quick apply
1d
Sales Host - New Club Opening
Everlast Gyms+ —DUBLIN 1, County Dublin
- Weekend availability
- Gym membership
Quick apply
Player And Game Lead - Performance Support
Football Association of Ireland (FAI) —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Mentoring
- Communication skills
- Free parking
- Employee assistance program
7d
Head of Retail, International Growth, Large Customer Sales, EMEA
Google —Dublin, County Dublin
- €156,000–€160,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
8d

I want to receive the latest job alerts for head coach in tallaght, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head coach jobs near tallaght, d

Recruitment Manager jobs in Dublin, County Dublin

Regional Manager jobs in Dublin, County Dublin

Finance Manager jobs in Dublin, County Dublin

Regional Sales Manager jobs in Dublin, County Dublin

Finance Assistant jobs in Dublin, County Dublin

Team Leader jobs in Dublin, County Dublin

Retail Sales Associate jobs in Dublin, County Dublin

Performer jobs in Dublin, County Dublin

Director Of Financial Planning Analysis jobs in Dublin, County Dublin

Hosthostess jobs in Limerick, County Limerick

Recruitment Manager jobs in Galway, County Galway

Recruitment Manager jobs in Cork, County Cork

Manager jobs in Limerick, County Limerick

Regional Manager jobs in Tower, County Cork

Regional Manager jobs in Galway, County Galway

Regional Manager jobs in Cork, County Cork

Hotel Night Manager jobs in Dublin, County Dublin

Accommodation Manager jobs in Cork, County Cork

Digital Business Analyst jobs in Dublin, County Dublin

Pharmaceutical Business Development jobs in Dublin, County Dublin

Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

head coach jobs in tallaght, d

Team Manager- Dublin

Group Head of Talent Acquisition

Data Platform Squad Lead

Human Resources Business Partner

Bid Senior Manager

Finance Operations Manager

EMEA Head of Enterprise Risk

Coffeeangel | Assistant Manager

Associate Director - FP&A

Regional Finance Assistant

TEAM LEAD – DEVELOPMENT PORTFOLIO

Player and Game Lead - Performance Support

Area Sales Manager

Office Supervisor

Internal Audit Senior Manager

Sales Host

Regional Manager (Dental) Dublin

Sales Host - New Club Opening

Player And Game Lead - Performance Support

Head of Retail, International Growth, Large Customer Sales, EMEA

I want to receive the latest job alerts for head coach in tallaght, d

Related Searches

Explore jobs in more locations

Your mission

Your profile

About us

Jobseeker tools

Employer Tools

Browse

Stay Connected