Find Customer service administrator Jobs in Santry, D

Senior Technical Support Engineer (L3)
FOODHUB —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- Windows
- Annual leave
Quick apply
GP Receptionist/Administrator
Aylesbury Clinic —Dublin, County Dublin
- Weekend availability
- Customer service
- Administrative experience
- Front desk
Quick apply
4d
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
8d
Accounts Administrator
Prestige Signs —DUBLIN 12, County Dublin
- €30,000–€40,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Payroll Administrator
Standard Life —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Accounting
Room Sales Administrator
Hilton Garden Inn Dublin City Centre —DUBLIN 1, County Dublin
- Full-time
- Free parking
- Employee assistance program
Quick apply
Administrative Executive
K Factory Print and Embroidery Ltd —DUBLIN 12, County Dublin
- €14.15–€16.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Sick pay
Quick apply
8d
ADMINISTRATOR L3
Wipro Limited —Dublin, County Dublin
11d
Office / Project Administrator
Ardale Recruitment —Dunshaughlin, County Meath
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Test Centre Administrator
Prometric —DUBLIN 1, County Dublin
- Part-time
- Customer service
Quick apply
Travel Administrator
Club Travel —Dublin, County Dublin
- Full-time
- English
- Organisational skills
Complaints Handler - German Speaker
Cover-More —Blanchardstown, County Dublin
- €40,282 a year
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
- Employee assistance program
Quick apply
Sales Administrator
Louis Fitzgerald Group —DUBLIN 1, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
1d
LEAD ADMINISTRATOR L1
Wipro Limited —Dublin, County Dublin
Operations Administrator- 10 month contract
Zurich Insurance —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- No degree
Dental Receptionist/Administrator
Dental4U Clinic —Blanchardstown, County Dublin
- €14.50–€15.50 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Senior HR Administrator
Keelings —Saint Margaret's, County Dublin
- Full-time
- English
- Microsoft Office
- Human resources
Quick apply
8h
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
- No degree
- Organisational skills
Administrative Assistant 1 (contract)
Microsoft EMEA —DUBLIN 22, County Dublin
- €16 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Administrator - Healthcare
TCP Homecare —Dublin, County Dublin
- Full-time
- No degree
- Medical terminology
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d

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Senior Technical Support Engineer (L3)

FOODHUB -
Dublin, County Dublin

Quick apply

Job details

Full-time
€50,000–€65,000 a year

Benefits

Annual leave

Qualifications

Hospitality
Azure
Operating systems
Windows
Technical support
Bash (Unix shell)
SQL
DHCP
AWS
Analysis skills
Remote access software
IT support
Scripting
DNS
IP networking
Linux
TCP/IP
Communication skills
PowerShell
VPN

Full job description

Senior Technical Support Engineer (L3)

Location: Dublin, Ireland (Hybrid with client site visits as required)
Salary: €50,000 - €65,000+
Reports to: Technical Support Manager

About the Role

We are seeking a highly technical Senior Technical Support Engineer (Level 3) to join our growing team.

This is not a traditional helpdesk role. We are looking for someone who can operate as the final escalation point for complex technical issues, perform deep root-cause analysis, and take ownership of critical customer-facing systems.

The successful candidate will have extensive experience across infrastructure, networking, operating systems, hardware, databases, cloud technologies, and enterprise troubleshooting. They will be comfortable diagnosing issues that others cannot solve and will work closely with internal teams, customers, and third-party vendors to identify and implement permanent solutions.

This role is ideal for someone who enjoys solving complex technical challenges, improving system reliability, and driving technical excellence across the business.

Key Responsibilities

Advanced Technical Support

Act as the highest technical escalation point for complex customer and internal technical issues.
Investigate and resolve advanced infrastructure, network, operating system, hardware, software, and application-related incidents.
Perform deep root-cause analysis on recurring or critical issues.
Lead technical troubleshooting sessions with customers and internal stakeholders.
Provide hands-on support for critical incidents and major service disruptions.

Infrastructure & Systems

Support and troubleshoot Windows and Linux environments.
Diagnose issues relating to networking, VPNs, firewalls, DNS, DHCP, routing, switching and connectivity.
Troubleshoot server, workstation, printer and peripheral hardware.
Support cloud-based services and hosted environments.
Work with databases and application logs to investigate system behaviour and performance issues.

Continuous Improvement

Identify recurring technical issues and implement preventative solutions.
Create and maintain technical documentation, knowledge base articles and troubleshooting guides.
Recommend improvements to system architecture, monitoring and operational processes.
Work alongside development and product teams to identify software defects and operational risks.

Customer & Field Support

Join customer calls as the technical subject matter expert.
Conduct site visits where hands-on troubleshooting or implementation support is required.
Build strong relationships with key customer stakeholders through technical expertise and professionalism.

Essential Skills & Experience

Technical

5+ years' experience in a Level 2/Level 3 IT Support, Systems Administrator, Infrastructure Engineer or Technical Support Engineer role.
Experience working on EPOS systems
Experience supporting Android products
Advanced troubleshooting and diagnostic skills.
Strong understanding of:
TCP/IP networking
DNS, DHCP, VPNs and firewalls
Remote desktop and endpoint management tools
Experience analysing system logs and identifying root causes of technical issues.
Experience supporting business-critical applications and infrastructure.
Familiarity with cloud platforms such as Azure or AWS.
Understanding of cybersecurity best practices and endpoint security.

Problem Solving

Proven ability to independently diagnose and resolve complex technical issues.
Strong analytical mindset with a methodical troubleshooting approach.
Ability to manage multiple high-priority issues simultaneously.
Demonstrated experience implementing permanent fixes rather than temporary workarounds.

Communication

Excellent written and verbal communication skills.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Comfortable leading technical discussions with customers, suppliers and senior stakeholders.

Highly Desirable

Experience supporting EPOS, retail, hospitality or multi-site environments.
Experience with SQL databases and query troubleshooting.
Experience with PowerShell, Bash or automation scripting.
Experience with Azure, AWS or hybrid cloud environments.
Experience with monitoring and observability platforms.
Microsoft, Cisco, CompTIA, ITIL, Azure or AWS certifications.

What Success Looks Like

Within your first 3-6 months you will:

Become the go-to escalation point for complex technical issues.
Reduce recurring incidents through effective root-cause analysis.
Improve technical documentation and operational processes.
Drive measurable improvements in system reliability and customer satisfaction.
Contribute to the overall technical maturity of the support function.

Benefits

33 days annual leave (including public holidays)
Option to purchase up to 5 additional days annual leave
Pension scheme
Birthday leave
Hybrid working model
International exposure across multiple markets
Opportunity to work with large-scale hospitality and EPOS technology deployments
Significant autonomy and influence within a growing technology business

Pay: €50,000.00-€65,000.00 per year

Ability to commute/relocate:

Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Which EPOS systems have you supported, and what was your level of involvement?
Describe a situation where you acted as the final technical escalation point for a complex issue that other support teams were unable to resolve.
Describe the most technically challenging issue you have resolved in your career.

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

customer service administrator jobs in santry, d

Senior Technical Support Engineer (L3)

GP Receptionist/Administrator

Specialist I, Investor Services AML FTC

Accounts Administrator

Payroll Administrator

Room Sales Administrator

Administrative Executive

ADMINISTRATOR L3

Office / Project Administrator

Test Centre Administrator

Travel Administrator

Complaints Handler - German Speaker

Sales Administrator

LEAD ADMINISTRATOR L1

Operations Administrator- 10 month contract

Dental Receptionist/Administrator

Senior HR Administrator

CLO Deal Administrator

Administrative Assistant 1 (contract)

Customer Service Administrator - Healthcare

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