This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Purpose and Function: Working as a member in the growing CRD Onboarding team to manage client applications , supporting and enhancing our clients’ operational use of the Charles River IMS (CR IMS) systems. The role requires strong technical skills, communication, and understanding of client’s problems as well as “hands-on” client issue management, production support, understanding of DR and execute it, client relations, and an ability to learn on the job.
Responsibilities:
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Understand new client Onboarding and implement the CRD system for new projects
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Oversight of issue resolution and support client’s during the project/Onboarding phase
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Design new complex job schedule for client’s BOD/EOD batch for business operations
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Escalate issues to Senior Management using sound judgement
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New client assimilation and transition
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Troubleshooting and issue resolution
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Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues
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Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process
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Accountable for ensuring defined processes are followed
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Setup connectivity to third party vendors such as Bloomberg, Omgeo, Cassini etc
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Identification of issues in existing processes and improve documentation
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Occasional off hours / weekend support for client go live activity
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Service Partner communications and coordination
Required Competencies:
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Track record of working in a high-growth, mission critical financial software based operations and support environment.
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Hands on capability to undertake basic investigative activities on RDBMS such as writing and running queries and data investigations, basic performance diagnosis, basic administration functions
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Experience with automation using any scripting languages such as Python/PowerShell/Windows Batch etc.
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Working knowledge of any industry standard complex job automation technologies and proven skill to code complex job schedule.
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Experience in managing and installing mission critical production software application in a SaaS environment.
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Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is mandatory.
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Bachelor’s degree
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3+ years’ experience managing and supporting mission critical production software applications.
Ideal Competencies/Experience:
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Experience with any of the following software is desired, in order of preference: 1) Charles River IMS, 2) Non-Charles River Trade Order Management software, 3) Middle or Back Office trading applications, or 4) Financial applications.
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Experience or familiarity with servers and basic networks is preferred.
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Experience with the following is beneficial: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
