Find Agile transformation Jobs in Dublin, D

Quality & Insights Analyst
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- AI
12d
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Product Owner
Elwood Roberts —Dublin, County Dublin
- €380–€410 a day
- Full-time
- Salesforce
- Conflict management
- Agile
Quick apply
Business Analyst
Version 1 —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- AWS
- Employee assistance program
- Employee discount
Quick apply
Product Owner - Cyber Digital & Data (contract)
Marsh —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Product management
11d
Technical Programme Manager
Bord Bia —Dublin, County Dublin
- €83,652–€99,147 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
Quick apply
Product Manager - Digital Sales
SSE —Dublin, County Dublin
- €76,100–€95,000 a year
- Research
- Business development
- Agile
- Gym membership
4d
Customer and Business Transformation - Insurance Sector - Manager
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- AWS
- Life insurance
Scrum Master
Version 1 —Dublin, County Dublin
- €60,000–€74,999 a year
- Hybrid work
- Oracle
- AWS
- Agile
- Employee assistance program
- Employee discount
Quick apply
4d
Digital Content, SEO & AI Discoverability Manager
Bord Gais —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Analysis skills
- Agile
6d
Product Owner
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Employee assistance program
Quick apply
5d
Head of Technology & AI, APAC, Europe and ESS
AXA —DUBLIN 1, County Dublin
- Conflict management
- Agile
- AI
12h
Technology, Media and Telecommunications Senior Consultant
Deloitte —Dublin, County Dublin
- €55,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- AI
4h
Scrum Master
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Mentoring
- Agile
- Leadership
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
AI Builder, Manager - Public Sector, NonProfit & Education
Salesforce —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Salesforce
8h
Graduate Marketing Technology Analyst
Colgate-Palmolive —Dublin, County Dublin
- €36,000–€37,000 a year
- Computer Science
- Engineering
- SQL
Incident Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- Analysis skills
Quick apply
Microsoft Dynamics 365 Functional Consultant
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- Sales
- Customer service
- Bachelor's degree

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Quality & Insights Analyst

Allianz -
Dublin, County Dublin

Apply Now

Job details

Full-time
12 days ago

Benefits

On-site gym
On-site parking

Qualifications

Business analysis
Continuous improvement
Data analytics
AI

Full job description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health Wellbeing. If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

We are hiring a Quality Insights Analyst to join our team. Sitting within the Customer Quality team, this role will operate within an Agile Structure, working cross functionally with various departments, to establish service as a true market differentiator for Allianz.

The team is responsible for producing Service Intelligence insights and designing a robust quality framework, along with support methodologies, to ensure the organisation consistently meets the service standards expected by customers, claimants and brokers. These activities will support and inform continuous improvement and transformation across Retail, Commercial and Claims.

Proven technical competency, a strong understanding of data analytics and the ability to be a catalyst for change are important for success in this role. Suitable candidates will have the ability to interpret and analyse data to identify actionable insights that deliver quality and service experience improvements within Allianz and lead to positive outcomes for customers.

Key Responsibilities

Assess standards of service excellence across the business by collating and analysing Key Performance Indicator (KPI) data and compiling regular, insightful reporting across Root Cause and Trends (RCTA), Errors, Complaints and Quality for relevant stakeholders including Customer Forum, the Central Bank of Ireland, Management Risk Committee and Service Steering
Implement cross organisational Root Cause and Trends Analysis (RCTA) on errors, complaints, VOC and VOB data points. Use performance intelligence and process-mining outputs that surface inefficiency candidates and inform automation opportunities
Research and inform best practice in terms of the design of our quality management framework taking into account Allianz SE Group requirements, external market/ regulatory best practice and emerging technological advancements
Champion change initiatives and embed new processes, agile ways of working, and continuous improvement within Retail, Commercial and Claims
Foster and promote adoption of new tools, systems, and agile methodologies
Interpret and effectively communicate complex analytical data to colleagues and managers delivering relevant training
Conduct monthly reviews of complaints and error logs to ensure that all internal processes and regulatory requirements are met, presenting quality review findings and recommendations to the Customer Quality Manager.

Key Requirements / Skills Experience:
Essential Criteria

Experience in a data analytics or business analyst position
General insurance experience
Proven analytical, design, interpretation and reporting skills
Strong stakeholder management skills
APA qualified with a willingness to achieve CIP qualification

Desirable

An understanding of Data Analytics and / or Artificial Intelligence (AI) technologies and their principles and practical uses would be advantageous
Exposure to transformation or continuous improvement initiatives
Knowledge and experience of the regulatory environment in Ireland, in particular for complaints and errors
Experience of dealing with customer feedback and developing error remediation plans
Experience in delivering training.

Our Benefits:
We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice: To be added to all MCC/FP/CF roles
Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as FP Standards and the Corporate Governance Requirements: Fitness Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework  | Central Bank of Ireland.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Apply Now

Refine Your Search

agile transformation jobs in dublin, d

Quality & Insights Analyst

Information Technology Cross-Function Vice President

Product Owner

Business Analyst

Product Owner - Cyber Digital & Data (contract)

Technical Programme Manager

Product Manager - Digital Sales

Customer and Business Transformation - Insurance Sector - Manager

Scrum Master

Digital Content, SEO & AI Discoverability Manager

Product Owner

Head of Technology & AI, APAC, Europe and ESS

Technology, Media and Telecommunications Senior Consultant

Scrum Master

Customer Success Manager

Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation

AI Builder, Manager - Public Sector, NonProfit & Education

Graduate Marketing Technology Analyst

Incident Service Management Lead

Microsoft Dynamics 365 Functional Consultant

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