Find Client success manager Jobs in Dublin 2, D

Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply
11d
Service Delivery Manager - Dublin
Version 1 —Dublin, County Dublin
- €60,000–€74,000 a year
- Full-time
- Hybrid work
- Oracle
- Management
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Client Services Executive
Prosperous Financial —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
Quick apply
Customer Success Manager, Enterprise
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
Account Manager
XENON ARC INC —DUBLIN 2, County Dublin
- Up to €45,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Work from home
Quick apply
Business Manager
Arvato —Swords, County Dublin
- €66,250–€75,000 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
4d
Customer Account Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
Planning Manager
Designer Group —Ballycoolen, County Dublin
- €90,000–€120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Construction experience
Quick apply
Client Engagement & CRM Manager
Sia —DUBLIN 2, County Dublin
- Full-time
- English
- Analysis skills
Quick apply
M&A Integration & Separation Manager
Deloitte —Dublin, County Dublin
- €73,600 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Customer Success Manager, EMEA
Clio —Dublin, County Dublin
- Full-time
- Salesforce
- Leadership
- Communication skills
Business Development Manager
Corpay —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Sales
- Analysis skills
- Maths
- Annual leave
- Employee assistance program
HR Services Client Manager
Adare —Blackrock, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Human resources
- Business
Quick apply
Technical Account Manager
Xtremepush —DUBLIN 2, County Dublin
- €50,000 a year
- Hybrid work
- SQL
- AWS
- JavaScript
Quick apply
Onboarding Specialist
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Implementation Manager, EOR
Rippling —Dublin, County Dublin
- Google Suite
- Salesforce
- Project management
People Partner - Europe
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
Quick apply

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Client Advocacy Manager

Prometric -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance program

Qualifications

Sales support
Analysis skills
Project management
Bachelor's degree
Account management
Leadership
Communication skills
Time management

Full job description

Job Title: Client Advocacy Manager
Reports To: Senior Manager – Client Advocacy EMEA
Department: Client Advocacy
Location: Remote - EMEA
Hours of Work: 37.5 hours weekly

SUMMARY
Working with relevant Client advocacy Managers and Account Directors, the Client Advocacy Manager is responsible for managing the overall relationships with the assigned clients and ensure the programs they partner with Prometric to deliver are producing the expected results. The Client Advocacy Manager will manage the day to-day operation of client testing programmes, dealing with client issues, candidate complaints and liaising with internal departments to resolve operational issues. The role also involves producing daily and monthly operational reports, supporting the client to achieve their business objectives, and to ensure compliance with contractual requirements. The Client Advocacy Manager is responsible of supporting revenue generation actions to ensure revenue quotas are achieved.

DUTIES & RESPONSIBILITIES

Develop effective working client relationships, to understand their business drivers, business environment and expectations to successfully manage operational delivery of their testing programmes. Ensure the delivery of optimal candidate experience to the assigned clients.
Maintain effective communication with clients and internal departments on the operational aspects of testing programme delivery and manage status of any escalations.
Investigate candidate and client escalations to ensure they are resolved to the satisfaction of the candidate, the client and Prometric. Determine the root cause of issues and identify what corrective action may be required to ensure the problems don’t recur.
Instigate and co-ordinate the end-to-end activities for any exam publishing or new client program set up, from working with the client on defining the business rules, candidate processes and procedures through to liaison with test publishing and channel operations through to final operational delivery.
Co-ordinate with clients and test publishing to ensure clients exam republication schedules are achieved. Verify the exam functionality and system set up prior to deployment. Manage the deployment activity to ensure the test is available at all required locations
Complete set up documentation to support changes to client programs and exams. Liaise with internal departments to ensure system changes are completed to the agreed process and to the required timescales.
Identify areas for improvement (process, procedural and technology) in order to deliver a more efficient and effective testing experience for the client and candidate.
Liaise with internal departments including technology to ensure improvements are implemented.
Have a comprehensive understand the contractual requirements and the Service Level Measures (SLAs) that are in place with the clients. Take pro-active measures to ensure 100% contractual compliance.
Reporting on client status and program implementation actions so all activities remain on plan.
Produce daily/ monthly reports and analysis as required to support client contractual metrics and business requirements.
Escalate to Account Director any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
Use Prometric’s client / opportunity management tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Plan and attend Executive Business Review meetings with the client in partnership with the Client Advocacy Senior Manager and the Account Director
Achieve the assigned targets of Net Promoter Score (NPS) and revenues for the solution offered to clients, ensuring alignment with organizational goals.
Provide support to the Client Success Team Lead and Client Success Managers by assisting with tasks, reports, and activities necessary for managing the assigned portfolio of clients.
Any other tasks or assignments as defined by the leadership team.

QUALIFICATIONS & EXPERIENCE

BA/BS degree or equivalent combination of education and professional experience
3 - 5 years account management, client success, sales support, program, project management, or relationship management roles managing complex service solutions.
Excellent oral and written communication skills; succinctly articulates business progress, issues, challenges, and resolutions
Proven client relations, project management, and time management and analytical skills to produce information in a concise and timely manner
Ability to multi-task and handle large portfolio of clients across different cultures in EMEA.
Assumes responsibility and ownership of work product and deliverables
Technical or product-oriented program experience preferred

Employee Benefits:

Pension Scheme
Healthcare Scheme
Life Assurance
Employee Health and Wellbeing Initiatives
Enhanced Annual Leave
24/7 Employee Assistance Programme
Enhanced Maternity/Paternity Leave
Social Club
Free carparking

Quick apply

Refine Your Search

client success manager jobs in dublin 2, d

Client Advocacy Manager

Service Delivery Manager

Customer Success Manager

Service Delivery Manager - Dublin

Head of Aviation KYC Onboarding Premium Services

Client Services Executive

Customer Success Manager, Enterprise

Account Manager

Business Manager

Customer Account Manager

Planning Manager

Client Engagement & CRM Manager

M&A Integration & Separation Manager

Customer Success Manager, EMEA

Business Development Manager

HR Services Client Manager

Technical Account Manager

Onboarding Specialist

Implementation Manager, EOR

People Partner - Europe

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