Find Sr. technical program manager, central ops Jobs in Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Scheduling Manager
AECOM —Dublin, County Dublin
- Full-time
- Analysis skills
Senior Security Compliance, EMEA
Clio —Dublin, County Dublin
- €76,700–€103,700 a year
- Full-time
- Research
- Analysis skills
- Scripting
Director, IT - SAP Transformation Leader
Information Technology Senior Management Forum —Dublin, County Dublin
- €135,400–€228,910 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
Sr. Software Engineering Manager – Infrastructure and Security
Intel —Leixlip, County Kildare
- €130,100–€203,200 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
Senior Manager Logistics Process Integration
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Annual leave
- Work from home
Intelligence Engineer, Senior Manager
Integral Ad Science, Inc. —Dublin, County Dublin
- €126,000–€216,000 a year
- Full-time
- Doctoral degree
- Computer Science
- System design
- Annual leave
Quick apply
7d
Head of Data Intelligence, Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
Agronomy Manager
Keelings —Saint Margaret's, County Dublin
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Technical Infrastructure Program Manager, EMEA Data Center Delivery
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree
Cost Manager
AECOM —Dublin, County Dublin
- Full-time
- Construction
- Budgeting
Supply Chain Engineer (SCE)
Intel —Leixlip, County Kildare
- €71,300–€133,900 a year
- Full-time
- Management
- Engineering
- Data analysis skills
13d
Product Manager, AI/ML Solutions
Optum —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
Senior Manager - Commercial Operations
Keurig Dr Pepper —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Free parking
Project Manager
AECOM —Dublin, County Dublin
- Full-time
- Project management
- Contracts
- In-person
Sr Lead Cybersecurity Architect
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Customer service
- Leadership
- Communication skills
Project Manager
IPS-Integrated Project Services —DUBLIN 12, County Dublin
- Engineering
- Bachelor's degree
- Manufacturing
Manager, Entity Management
paypal —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Annual leave
Senior Manager, Engineering
Integral Ad Science, Inc. —Dublin, County Dublin
- €126,000–€216,000 a year
- Full-time
- Doctoral degree
- Computer Science
- System design
- Annual leave
Quick apply
7d
Infrastructure Strategy Project Manager
AECOM —Dublin, County Dublin
- Full-time
- Engineering
- Master's degree
- Bachelor's degree

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

sr. technical program manager, central ops jobs in dublin, d

Project & Change Delivery Manager

Scheduling Manager

Senior Security Compliance, EMEA

Director, IT - SAP Transformation Leader

Sr. Software Engineering Manager – Infrastructure and Security

Senior Manager Logistics Process Integration

Intelligence Engineer, Senior Manager

Head of Data Intelligence, Director

Agronomy Manager

Technical Infrastructure Program Manager, EMEA Data Center Delivery

Cost Manager

Supply Chain Engineer (SCE)

Product Manager, AI/ML Solutions

Senior Manager - Commercial Operations

Project Manager

Sr Lead Cybersecurity Architect

Project Manager

Manager, Entity Management

Senior Manager, Engineering

Infrastructure Strategy Project Manager

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