Find Quality manager, platin works Jobs in Carrickmacross, Mn

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
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Production Operator - Level 3
PCI Pharma Services —Dundalk, County Louth
- Full-time
People Business Partner - ROI
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
Quick apply
Senior Research and Development Lead
ABP Food Group —Ardee, County Louth
- Full-time
- Research
- Master's degree
- Project management
Quick apply
Domino`s - Assistant Manager
Domino's —Ardee, County Louth
- €15.96–€17.54 an hour
- Weekend availability
- Customer service
- Annual leave
10d
Learning & Development Manager
Flex LTD —Dundalk, County Louth
- Full-time
- Management
- Analysis skills
- Project management
- Annual leave
- Employee assistance program
3d
Senior Engineer
BAM Civil —Louth, County Louth
- Organisational skills
- Leadership
- Communication skills
- Annual leave
7d
Tekla Steel Detailer
Drumakill Engineering Limited —Castleblayney, County Monaghan
- €34,000–€50,000 a year
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
- Employee assistance program
Quick apply
Senior OpEx Specialist
WuXi Biologics —Dundalk, County Louth
- Engineering
- Master's degree
- Bachelor's degree
Manager, Commercial Business Unit
PCI Pharma Services —Dundalk, County Louth
- Full-time
- Management
- Bachelor's degree
- Computer skills
Project Director | Dundalk
Glanua —Dundalk, County Louth
- Full-time
- Annual leave
- Employee assistance program
Quick apply
Production Operator
PCI Pharma Services —Dundalk, County Louth
- Full-time
- English
1d
Bar Manager
Dalata —Ardee, County Louth
- Full-time
- Hotel
- No degree
- Recruiting
- Employee assistance program
Quick apply
9d
Head of Corporate Development
ABP Food Group —Ardee, County Louth
- Full-time
- Leadership
- Communication skills
Quick apply
Civil Project Engineer – Louth
Marsh Mackey —Louth, County Louth
- Full-time
- Civil Engineering
- Communication skills
Senior Operator Grade 2 (Packaging Operations)
Almac Group —Dundalk, County Louth
- Full-time
- English
- Leaving certificate
- No degree
8d
Full Time Person-in-Charge /Social Care Manager
My Life By Estrela Hall Limited —Ardee, County Louth
- Full-time
- Management
- Leadership
- Free parking
- Employee assistance program
Quick apply
Senior Chemical Engineer
Irish Cement Ltd. —Louth, County Louth
- Full-time
- Project management
- No degree
- Manufacturing
Quick apply
QA Analyst (Automation)
BoyleSports —Dundalk, County Louth
- Hybrid work
- Azure
- Java
- AWS
Quick apply
Home Care Assistant Ardee weekends
Be Independent Homecare —Ardee, County Louth
- From €15.50 an hour
- Part-time
- English
- No degree
- Referral programme
Quick apply

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

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Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

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Refine Your Search

quality manager, platin works jobs in carrickmacross, mn

Service Desk Analyst

Production Operator - Level 3

People Business Partner - ROI

Senior Research and Development Lead

Domino`s - Assistant Manager

Learning & Development Manager

Senior Engineer

Tekla Steel Detailer

Senior OpEx Specialist

Manager, Commercial Business Unit

Project Director | Dundalk

Production Operator

Bar Manager

Head of Corporate Development

Civil Project Engineer – Louth

Senior Operator Grade 2 (Packaging Operations)

Full Time Person-in-Charge /Social Care Manager

Senior Chemical Engineer

QA Analyst (Automation)

Home Care Assistant Ardee weekends

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