Find Developer advocate Jobs in Dublin, D

Technical Support Engineer (Ireland, UK)
Metronome —Dublin, County Dublin
- SQL
- No degree
- Communication skills
Customer Success Architect, Sales Cloud/ Platform - Additional European Languages
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Salesforce
Technical Account Manager, Enterprise Support, Strategic Industries, Energy
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- English
- AWS
- Leadership
- Employee assistance program
3d
Sr. Lead Software Engineer-Front End React/Web
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Java
- JavaScript
- Mentoring
Software Engineering Manager
Viasat —Dublin, County Dublin
- Mentoring
- Agile
- AI
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Success Architect - Service Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- AI
Senior Product Manager, GenAI Content Safety
Google —Dublin, County Dublin
- €146,000–€150,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- No degree
22h
Application Security Engineer
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Windows
- Software development
- AI
- Annual leave
- Work from home
Senior Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Lead Program Security Engineer
Mastercard —Dublin, County Dublin
- Full-time
- DevOps
- AI
- Leadership
Engineering Manager (m/f/d)
Affinidi —Dublin, County Dublin
- Remote
- AWS
- JavaScript
- Leadership
Quick apply
3d
Software Development Engineer, The AWS In-Memory Databases Console Team
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Principal Security Engineer, AWS Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Python
14d
Principal Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home

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Technical Support Engineer (Ireland, UK)

Metronome -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Slack
Technical support
SQL
Zendesk
Ruby
TypeScript
Communication skills
Python
Debugging
Workday

Full job description

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.

You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.

About the Role

As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.

Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.

What You'll Do

Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Impact You'll Have

Through your interactions with individual customers, you will help improve our product for everyone.
Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

Qualifications

2+ years of work experience in a B2B customer-facing technical support organization or in engineering
Experience working closely with engineering teams and providing technical feedback on customer issues
Ability to debug and triage bugs and escalations from customers
Can communicate technical capabilities of the product to customers
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
A mindset of customer empathy and ability to solve challenging problems

Bonus points

Experience as an early or founding member of a support team, including building processes from scratch
Startup experience and familiarity with scaling a support team
Programming experience in one or more of Typescript, Python, or Ruby
You have worked on modern enterprise software which is business critical
Experience creating knowledge base articles and internal documentation
Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply Now

Refine Your Search

developer advocate jobs in dublin, d

Technical Support Engineer (Ireland, UK)

Customer Success Architect, Sales Cloud/ Platform - Additional European Languages

Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Sr. Lead Software Engineer-Front End React/Web

Software Engineering Manager

Senior Software Engineer

Senior Success Architect - Service Cloud

Senior Product Manager, GenAI Content Safety

Application Security Engineer

Senior Product Engineer

Lead Program Security Engineer

Engineering Manager (m/f/d)

Software Development Engineer, The AWS In-Memory Databases Console Team

Principal Engineer, Web Platform – Team Web

Staff Product Engineer

Principal Security Engineer, AWS Security

Principal Engineer

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